Introduction; Initial Actions; Display Problems; Printing Problems - Xerox Phaser 3010 Service Manual

Error Troubleshooting

Introduction

Initial Actions

Display Problems

Printing Problems

2-2
This chapter describes error messages displayed on the Control Panel or listed on
the Error History page, Service Diagnostics used to test system operation and
troubleshooting procedures to correct problems. Troubleshooting print quality
problems is covered in Chapter 3, Image Quality.
Errors are tracked and reported in a number of ways. The two types of error
reporting discussed in this section include:
• Error messages and codes displayed on the Control Panel
• Engine (fatal) and Jam Error logs displayed on the Control Panel or listed on
the Error History Report
Some problems are easy to resolve. Use these Steps in an attempt to quickly
isolate the problem.
1. Turn Off the printer, wait 10 seconds, then turn On the printer. This often
solves problems related to power transients, ESD, and software errors.
2. If a message appears on the Control Panel, see "Messages, Codes, and
Procedures" on page 3-5 for specific procedures related to error messages.
3. Check the power cord. Is the power cord plugged into the printer and a
properly grounded electrical outlet? Is the power cord damaged?
4. Check the electrical outlet. Is the outlet turned off by a switch or breaker?
5. Does other electrical equipment plugged into the outlet operate?
If the Control Panel is blank:
1. Turn Off the printer, wait 10 seconds, then turn On the printer.
2. When tests complete, Ready should appear on the display.
If the problem persists see Control Panel.
If menu settings entered from the Control Panel have no effect, change or disable
print settings from the print driver, the print utilities, or the application.
Note
Settings made in the application, print driver, or print utilities override settings
made from the Control Panel.
If a job did not print correctly or incorrect characters were printed, check the
following:
1. Check that the printer is in a "Ready" state before sending a print job.
2. Check the loaded media.
3. Check the print driver.
Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service