Unable To Transmit Data Through Scan To Ftp - Konica Minolta Bizhub C350 Service Manual

bizhub C350 Field Service Ver.1.0 Mar. 2004
3.2

Unable to transmit data through Scan to FTP.

Check
The message "Failed to
1 connect to the destina-
tion" appears.
The message "Server
2 Connect error"
appears.
Possible Cause
The FTP server is not in Check with the network
service. administrator.
Check with the network
IP address of the FTP
administrator and enter
server is wrong.
the correct IP address.
Check with the network
Proxy setting is wrong. administrator and make
the correct proxy setting.
Check with the network
Port number is wrong. administrator and enter
the correct port number.
A directory not existing Check with the network
in the FTP server is administrator and enter
specified. the correct directory.
Failed to log on to the Check with the network
FTP server because of administrator and enter
the wrong user the correct user name
account. and password.
Set a longer value for
"FTP Connection Time-
out." The timeout value
A timeout condition
depends on the net-
occurs.
work's traffic conditions
and load on the FTP
server.
Send Ping from PC to the
The network is discon- controller and FTP server
nected during file trans- to check to see if both
fer. parties are connected to
the network or not.
The FTP server hard
Check with the network
disk becomes full dur-
administrator.
ing file transfer.
The FTP server stops Check with the network
during file transfer. administrator.✻
4-3
Troubleshooting procedures
Action Remark
See "Settings and
Operations for Scan
Functions" in Opera-
tor's Manual.