Recording Calls; Overview - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Recording Calls

Overview

As well as providing messaging services, Voicemail Pro can provide a call recording service. By default
automatic call recording records a call from start to finish, even if it is transferred. If a conference call is
being recorded, recording automatically stops when a new party joins the conference and call recording
must be restarted manually.
Call recording can be turned on manually in one of the ways listed below. Alternatively, call recording be
configured to take place automatically for specified users, hunt groups or account codes.
Manual Call Recording
Users can manually turn on call recording by using:

Avaya IP Office Phone Manager or SoftConsole.

DSS keys

The Menu key on some Avaya telephones

Short codes.
For information on any of these methods, see Starting Manual Call Recording.
By default a recording is placed in a user's own mailbox but this location can be changed. For more
information, see Setting the Destination for User Recordings.
Automatic Call Recording
The IP Office system can be configured to record particular users, hunt groups or calls associated with a
particular account code.

For hunt group calls only incoming calls can be recorded.

Account codes can be associated with an incoming CLI and so provide call recording based on a
caller's CLI.

A time profile can be used to specify when automatic call recording is used.

For inbound calls, recording will not take place if the call also goes to normal voicemail.

Different frequency settings, set in percentage terms, can be applied to the automatic recording
of inbound calls and outbound calls.

A mandatory setting can be used to return a busy tone when call recording is required but not
available.

Where calls have been answered using a Line appearance button, the call recording goes to the
mailbox setting of the original call route destination.
For information on about automatic call recording, see Setting Recording Times, Frequency and
Destination.
Voice Recording Library (VRL)
Recordings are normally placed into standard mailboxes. VRL operation allows recordings to be
transferred to a specialist archiving application. This allows both longer recording and the sorting and
searching of recordings. For more information, see Voice Recording Library (VRL).
Call Recording Warning
In many locations, it is a local or national requirement to warn those involved in a call that they are being
recorded. The Voicemail Pro does this by playing an Advice of Call Recording prompt which can be
switched off. On automatically recorded call, some phone may also display a recording symbol.
Conference Capacity
Call recording uses conferencing capacity and so is subject to the available conferencing capacity of the
IP Office system.
Voicemail Pro Installation and Maintenance Guide
IP Office 15-601063 Issue 15b (31 May 2006)
Page 185