Mailbox User Controls; Overview; Telephony Operation Mode - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Mailbox User Controls

Overview

With IP Office mailbox owners can control their mailbox and messages in a number of ways after they
have logged in to the mailbox.

Standard IP Office Mailbox Mode
This is the only mode for Voicemail Lite. Voicemail Pro can also be set to run in this mode.

Intuity Mailbox Mode
This is the default mode for Voicemail Pro. It provides an IP Office emulation of many of the
Avaya Intuity features.
For information about switching between IP Office and Intuity mailbox mode, see Changing
Mailbox Operation Mode.

Phone Manager
The Phone Manager application enables a user to switch voicemail and voicemail ringback
on/off. Phone Manager Pro also provides full visual access to a user's voicemail and allows
messages to be played back and controlled through their PC. For more information, see the
Phone Manager User Guide or help.
If a mailbox does not have a recorded name greeting, when that mailbox is accessed to collect
messages, the caller is asked to record their name before proceeding to collect messages. The name
greeting is used for functions such as Dial by Name actions and Intuity mode name lookup (**6).
Tip

As Voicemail Pro system administrator, you should ensure that mailbox owners have the help
and user guide for their type of mailbox available to them. There is an IP Office User Guide and
an Intuity Mailbox User Guide. Both are available in PDF and online help formats. You can find
them on the IP Office Documentation CD or you can download them from the Avaya knowledge
bas at www.avaya.com/ipoffice/knowledgebase.

Telephony Operation Mode

All users should be made aware that messages are automatically deleted from the server after being
played unless they set the message as saved. mailbox owners can find out about saving messages in
the user guide for their type of mailbox.
All users can use the following default short codes:

Access their mailbox from their own extension: *17

Turn voicemail on: *18

Turn voicemail off: *19

Turn voicemail ringback on: *48

Turn voicemail ringback off: *49
Voicemail Pro Installation and Maintenance Guide
IP Office 15-601063 Issue 15b (31 May 2006)
Page 227