Installing The Integrated Messaging Service; Overview - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Installing the Integrated Messaging Service

Overview

Integrated Messaging Service (IMS) allows users to deal with voicemails through their normal email
interface (Microsoft Outlook or Exchange). Voicemails can still be handled conventionally using the
telephone.
Voicemails are presented with a special icon in the user's email inbox. When a voicemail is opened, a
special form appears which enables the user to play back the message on their telephone. The
voicemail itself remains on the voicemail server.
When a voicemail is read, forwarded or deleted, either from the email or by using the phone, its status is
reflected in both the mailbox and the email inbox.
Playing Messages Through the PC
Normally IMS plays the voicemail messages through the PC user's telephone. IMS can be set up to send
the voicemail messages as wav files which are played using the PC's sound capabilities. However this
creates a heavy load on the network and servers and so is not recommended. Typically, one minute of
speech requires the transfer of a 1MB file across the network.
Required Network and Exchange Server Knowledge
Installation of IMS requires access to the customer's Exchange server and to other critical components
of their network. The installation should be performed only by an installer with good knowledge of
Exchange Server and Microsoft network setup. The installation should also be performed only in
conjunction with the customer's network manager.
Important

To ensure the successful installation of Voicemail Pro with IMS, the steps in the following
sections should be followed. Particular attention should be paid to the Permissions specified.

Installation of the IMS components on the Voicemail Pro server PC is part of the Voicemail Pro
installation.
Voicemail Pro Installation and Maintenance Guide
IP Office 15-601063 Issue 15b (31 May 2006)
Page 81