Granting Access To A Campaign - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Voicemail Pro Installation and Maintenance Guide

Granting Access to a Campaign

A campaign can be accessed in any of the following ways:

Using the Campaign Action
The Campaign action is used to route calls into a campaign after those calls have been routed to
an appropriate start point on the voicemail server. The actions properties set whether the call is
treated as a caller to the campaign or an agent processing the campaign messages. See
Campaign Action.

Using the Park Slot Number
Set through the Campaign Identification menu, this number can be programmed under a DSS
key. That key can then be used by agents to access the campaign. If the DSS key also
incorporates a BLF lamp, that lamp is lit when new campaign messages are left.
Note

Phone Manager park slot keys cannot be used for this function.

Through a Web Browser
See Overview of Campaigns.
Using the first two methods above, when an agent accesses the messages waiting in a campaign, they
have a number of telephone controls:

1 - Go to the start of the call.

2 - Rewind.

3 - Stop processing the message.

4 - Mark call as processed and delete.

5 - Mark call as processed and save.
(Currently save/processed messages can only be accessed via the web interface).

7 - Previous response.

8 - Start of response.

9 - Next response.

# - Fast forward.

0 - Pause

* - Rewind.
Page 184
15-601063 Issue 15b (31 May 2006)
Voicemail Pro Installation and Maintenance Guide
IP Office