Table of Contents
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Managing Voicemail Pro Users............................................................................................. 125
Overview ..............................................................................................................................................125
Configuring Voicemail for Individual Users .......................................................................................125
Setting Up Voicemail Transfer Options for a User ................................................................................127
Changing the Inactivity Timeout............................................................................................................127
Configuring User Source Numbers .......................................................................................................128
Using Start Points .................................................................................................................. 129
Start Points...........................................................................................................................................129
Adding a Start Point..............................................................................................................................130
Short Code Start Points........................................................................................................................130
Editing a Start Point..............................................................................................................................130
Deleting a Start Point............................................................................................................................130
Renaming a User, Group or Short Code...............................................................................................130
Default Start Points...............................................................................................................................131
Viewing Start Points and Modules as Text............................................................................................131
Connections .........................................................................................................................................132
Adding a Connection........................................................................................................................132
Deleting a Connection......................................................................................................................132
Using Variables ....................................................................................................................................132
Overview ..............................................................................................................................................132
System Variables .................................................................................................................................133
User Defined Variables.........................................................................................................................134
Using Voicemail Pro Actions ................................................................................................ 135
Overview ..............................................................................................................................................135
Available Actions..............................................................................................................................135
Editing an Action ..................................................................................................................................137
Deleting an Action ................................................................................................................................137
Prompts................................................................................................................................................138
Recording a New Prompt......................................................................................................................138
Wave Editor..........................................................................................................................................138
Selecting a Prompt ...............................................................................................................................138
Using System Variables as Prompts.....................................................................................................138
Standard Action Tabs ...........................................................................................................................139
General Tab .........................................................................................................................................139
Entry Prompts Tab................................................................................................................................139
Specific Tab..........................................................................................................................................139
Reporting Tab.......................................................................................................................................140
Results Tab ..........................................................................................................................................140
Basic Actions........................................................................................................................................140
Generic Action......................................................................................................................................140
Speak Text Action ................................................................................................................................140
Menu Action .........................................................................................................................................141
Goto Action ..........................................................................................................................................141
Disconnect Action.................................................................................................................................141
Home Action.........................................................................................................................................142
Module Return Action ...........................................................................................................................142
Mailbox Actions ....................................................................................................................................142
Get Mail Action .....................................................................................................................................142
Leave Mail Action .................................................................................................................................142
Listen Action.........................................................................................................................................143
Voice Question Action ..........................................................................................................................143
Campaign Action ..................................................................................................................................144
Configuration Actions ...........................................................................................................................144
Edit Play List Action..............................................................................................................................144
Record Name Action ............................................................................................................................144
Play Configuration Menu Action............................................................................................................145
Select System Prompt Language Action...............................................................................................145
Page 6
15-601063 Issue 15b (31 May 2006)
Voicemail Pro Installation and Maintenance Guide
IP Office
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