Avaya IP Office Voicemail Pro Installation And Maintenance Manual page 69

Interchange Basic Tests
From the Interchange Main Menu, select Customer/Services Administration | Diagnostics. Perform
the following basic checks.

TCP/IP Diagnostics.
Send and receive Test Packets - ping the IP address.
View Packet Statistics - look for any interface issues e.g. collisions

Display Message Queue - monitors the contents of the outgoing message queue. If messages
cannot be sent e.g. due to administrative errors, then this queue is likely to contain the unsent
messages.

Remote Connection Test - test the basic connection to a remote Audix system.
Audix Browser Status Test

From the Browser interface to the S8100, select System Administration | AUDIX Networking |
Maintenance Menu | Network Snapshot. See the status of connectivity to the Interchange.
S8100 Ping Test

From the Avaya Terminal Emulator interface to the S8100, select cmd at the Enter Command
prompt.

At the DOS prompt, enter ipconfig to verify the IP address and gateway.

Ping to test the connection.
Check the Status Through the Intuity Audix Command Line Interface

To update the Audix with reachable subscribers through the interchange, from the audix
command line prompt type get remote-updates machine and Enter where the machine is the
name of the interchange system.

Repeat the command periodically (and cancel out) until the 'Status of Last Update' entry is
completed.

From the command line prompt type display administrator's-log where message delivery
failures and reasons can be found.
Message Exchange Test
In general the following capabilities are supported and can be verified.

Sending Messages to lists or individuals, preserving any combination of Priority and Privacy.

Replying to the sender

Forwarding.
Couldn't Send Message! Warning
The following warning is normally associated with not having specified a fully qualified domain name for
the local SMTP server address.
" <CVPIM::bSendMessage>Couldn't send message!Response:550 5.7.1 Unable to relay for
210@avaya2k.test.avaya.com "
Voicemail Pro Installation and Maintenance Guide
IP Office
Installing Networked Messaging (VPNM)
15-601063 Issue 15b (31 May 2006)
Page 69