System Variables - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

System Variables

Here is a list of the system variables that are available in Voicemail Pro.
Notes

Unless otherwise stated, variables are session based. This means that the data is specific to a
particular call within Voicemail Pro and does not persist between calls.

Some system variable can be played as prompts. For more information, see Using System
Variables as Prompts.

$CLI
Holds the CLI of the caller if available.

$CP
The 16 variables $CP0 to $CP15 are used to store values (call parameters) for the duration of a call.
Values can be written into these variable the Generic action command CPx:<value> where x is 0 to
15 and <value> is the value to be stored.

$DBD
A set of 6 system variables $DBD[0] to $DBD[5]. These represent the fields of the currently
selected database record in a call flow where database actions are being used.

$ETA
Holds the expected time to answer in minutes for a queued caller. Can be used to speak the value
as a prompt or to test the value in a condition. Only available when using Queued and Still Queued
start points. See $POS below.

$KEY
Holds the last DTMF key series entered. See Example Call Flow: SelfSelect Module.

$LOC
Holds the current locale setting of the IP Office system or the user if different. See Switching Custom
Prompts - Using $LOC.

$NAM
Holds the name of the mailbox user (blank for short codes).

$RES
Holds the value of the result of the previous action. For example when a call flow has been branched
by an action that has True and False results, on one branch the value of $RES is "True", on the
other "False".

$POS
Holds the position of a queued caller. Can be used to speak the position as a prompt or test the
value in a condition. Only available when using Queued and Still Queued start points. See Example
Call flow Using $POS.

$SAV
Holds the last saved result. This can be entered using the following entry in a Generic action,
Save:<value>, for example Save:$KEY or Save:1234.

$UUI
Available when a recording is triggered by auto-recording. Hold the user name, hunt group name or
account code that triggered the auto-recording process. See Customizing Auto Recording.

$VAR
A general variable which can hold amongst other things DTMF key sequences.
Speaking Variables to Callers
System variables can be entered in the place of wav file name in the Wav Editor. The value of the
system variable will then be spoken. This applies to $NAM, $POS and $ETA in queuing call flows and to
any variable that contains numeric values. Numbers are spoken as a series of single digits, for example
123 is spoken as "one two three". To speak 123 as "one hundred and twenty-three" requires TTS to be
installed and a Speak Text action used.
Voicemail Pro Installation and Maintenance Guide
IP Office
Using Start Points
15-601063 Issue 15b (31 May 2006)
Page 133