Configuring Fax Servers; Overview - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Configuring Fax Servers

Overview

With an IP Office system, fax machines and servers can process fax messages in a number of ways.
Fax calls can be handled without the use of Voicemail Pro
In IP Office a fax machine can be set up to direct faxes to individual extensions or hunt groups. Faxes
can be directed to the fax machines or servers based on the DDI or DID numbers of the incoming calls.
For more information, see the IP Office Manager help and guide.
Fax calls detected by Voicemail Pro
When a fax message is left in a Voicemail mailbox, Voicemail Pro can detect that the call is a fax call,
and redirect the call to a Fax machine or Fax Server to receive the fax. The incoming call can be routed
to a System Fax Number or, in Intuity Mode, a fax number that the mailbox owner has specified.
Fax calls can be sent to a system-wide fax number
If Voicemail Pro detects a fax tone, it passes the call to the number that is set as the system fax number.
This number can be an analog extension that is connected to a fax board in the fax server. For
information about configuring an analog extension, see Configuring an Analog Extension Number for Fax
Use.
Fax calls can be sent to a user defined mailbox number
If Voicemail Pro detects that the incoming call is a fax and if a system fax number has been specified,
Voicemail Pro checks to determine whether the target destination is a user defined fax number. If it is,
the system fax number is overridden and the incoming call is redirected to the user defined fax number.
If no user defined fax number has been set, the fax is sent to the system fax number. When a system fax
number is set, any fax calls that are received in user or hunt group mailboxes are directed to this
number. This applies to both IP Office and Intuity Mailboxes. For more information, see Setting the
Voicemail Pro System Fax Number.
Intuity mailbox owners have options available through their telephone handset so that they can forward a
fax to a preferred fax machine or send a fax to a printer. Intuity mailbox owners can find out how to set a
mailbox fax number in the IP Office Intuity Mailbox User Guide.
If a fax system, such as a C3000, requires prefix addressing the system fax number is not used. Instead
a prefix is specified so that a fax message can be identified and forwarded to the extension number of
the intended recipient. For example if a prefix of 54 is being used, a fax message for extension 201
would have the prefix of 54 automatically added so that the complete number would become 54201. The
fax server then removes the system prefix and uses the extension number to determine the target
destination for the fax. For more information, see Setting the Voicemail Pro System Fax Number.
Fax calls can be redirected using a Callflow Menu action instead of a system fax number
If a system fax number is not set up, a menu action can be used instead. The F character can be used
as one of the touch tone choices of a Menu action to specify the actions that should be applied to fax
calls. For more information, see Routing Fax Calls Using a Menu Action.
Important

By default, Voicemail Pro fax detection is disabled. To enable fax detection, you must define a
System Fax Number. For more information, see Setting the Voicemail Pro System Fax Number.
For an illustration that provides a configuration overview, see Configuration Overview.
Voicemail Pro Installation and Maintenance Guide
IP Office 15-601063 Issue 15b (31 May 2006)
Page 193