Table of Contents
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Installing Voicemail Pro for MAPI Voicemail Email as a Work Group Member ........................................47
Creating a Voicemail User Account....................................................................................................47
Configuring Outlook Express for Internet Mail ....................................................................................48
Configuring Outlook for Internet Mail..................................................................................................48
Configuring Outlook for Exchange Server ..........................................................................................49
Installing the Voicemail Pro Software .................................................................................................50
Switching Voicemail Pro to MAPI .......................................................................................................50
Changing SMTP Email Account Settings ...........................................................................................52
Configuring E-mail Users and Groups for Voicemail Email .....................................................................53
IP Office IP Office Manager Settings ......................................................................................................54
How Voicemail Email Messages Look ....................................................................................................55
The Voicemail Pro Email Action..............................................................................................................56
Installing Networked Messaging (VPNM)............................................................................... 57
Overview ................................................................................................................................................57
Requirements for VPNM ....................................................................................................................58
Installing Voicemail Pro Software with VPNM Support............................................................................58
Configuring VPNM Accounts with Voicemail Pro ....................................................................................62
Testing a VPNM Setup ...........................................................................................................................63
IP Office to Avaya Interchange ...............................................................................................................63
Configuring the Avaya Intuity Audix ........................................................................................................63
Configuring the Avaya Interchange Interface..........................................................................................64
Configure the Interchange VPIM Interface to Voicemail Pro...............................................................66
Configuring a DNS Server ......................................................................................................................67
Verification and Troubleshooting ............................................................................................................68
Installing Centralized Voicemail ............................................................................................. 71
Overview ................................................................................................................................................71
Planning Requirements ..........................................................................................................................71
Restrictions ............................................................................................................................................72
Licensing ................................................................................................................................................72
Installing Centralized Voicemail Pro .......................................................................................................73
Configuring the Remote System Voicemail Settings ...............................................................................73
Installing the Text to Speech Feature..................................................................................... 75
Overview ................................................................................................................................................75
Installing Generic Text to Speech ...........................................................................................................76
Installing Avaya Text to Speech..............................................................................................................76
Configuring TTS Speech ........................................................................................................................76
Using the Speak Text Action ..................................................................................................................77
TTS SAPI Controls .................................................................................................................................77
Entering XML Tags ............................................................................................................................77
Example SAPI XML Tags...................................................................................................................78
Setting Up Text To Speech to Read E-mail ............................................................................................79
Installing the Integrated Messaging Service ......................................................................... 81
Overview ................................................................................................................................................81
IMS Limitations ..................................................................................................................................82
IMS Components ...............................................................................................................................82
IMS Installation Alternatives ...............................................................................................................83
Before Installing IMS ..............................................................................................................................83
Creating and Configuring the IMS Account ........................................................................................84
Installing the IMS and Voicemail Pro Software .......................................................................................85
Starting the Voicemail Pro Service .........................................................................................................89
Switching Voicemail Pro to MAPI .......................................................................................................90
Associating Voice Mailboxes with Email Addresses................................................................................91
Before Installing the IMS Client ..............................................................................................................91
IMS Client PC Requirements .............................................................................................................92
Page 4
15-601063 Issue 15b (31 May 2006)
Voicemail Pro Installation and Maintenance Guide
IP Office
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Troubleshooting
