Home Action; Module Return Action; Mailbox Actions; Get Mail Action - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Voicemail Pro Installation and Maintenance Guide

Home Action

Returns the caller to the start point of the calls entry into voicemail.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings
specific to this type of action.

General Tab:
The PIN option is not used for this action.

Module Return Action

This action is used within modules only. It creates a connection point from the module to subsequent
actions within any call flow that uses the module. A module can use several Module Return actions if
necessary.
This action has no properties.

Mailbox Actions

Get Mail Action

Access the messages in the caller's mailbox or a specified mailbox. The caller then has access to the
standard mailbox features setup for that mailbox.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings
specific to this type of action.

This action has a Next result. However the following conditions apply, based on which mailbox
mode the Voicemail Pro server is using.

IP Office mode:
Users who press 0 while they are logged into their mailbox will be routed to the Next
result.

Intuity mode:
Users who press *0 whilst in their mailbox will be routed to their Voicemail Reception
number if set. The Next result is not used.
Specific Tab:

Caller's mailbox:
The mailbox matching the start point of the call.

Mailbox:
Select or enter the name of the target mailbox. If ? is entered, Voicemail will prompt caller's to
enter the mailbox number required.

Leave Mail Action

Allows the caller to leave a message in the start point's mailbox or in a specified mailbox.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings
specific to this type of action.

The Leave Mail action Success and Failure results. The use of these depend on which mailbox
mode the Voicemail Pro server is using.

IP Office mode: Callers in the mailbox follow the Failure or Success results depending
on whether they press 0 before or after the leave a message tone respectively. This
overrides the mailbox user's Voicemail Reception setting set in the IP Office
configuration.

Intuity mode: The results cannot be accessed. Callers pressing 0 will always follow the
mailbox user's Voicemail Reception setting set in the IP Office configuration.
Page 142
15-601063 Issue 15b (31 May 2006)
Voicemail Pro Installation and Maintenance Guide
IP Office