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Avaya IP Office SMDR Installation & Reference Manual

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IP Office SMDR
Installation & Reference Manual
40DHB0002USDT Issue 1 (09/04/2002)

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Summary of Contents for Avaya IP Office SMDR

  • Page 1 IP Office SMDR Installation & Reference Manual 40DHB0002USDT Issue 1 (09/04/2002)

  • Page 2: Table Of Contents

    Settings Tab ...........................6 Comms ......................... 6 Log to File......................7 Licences ....................... 7 Language ......................8 CSV File Format..........................8 IP Office SMDR Output Fields....................9 Example Call Records.......................10 IP Office SMDR Page 2 Installation & Reference Manual 40DHB0002USDT Issue 1 (09/04/2002)

  • Page 3: Ip Office Smdr

    System Requirements The IP Office SMDR application can be installed on a PC to process data from to the IP Office. The following operating systems are supported: Win 98 SE, Win 2000, Windows NT 4 and Windows XP.

  • Page 4: Installation

    IP Office SMDR Installation Installation The PC hosting the IP Office SMDR should be connected to the IP office via the Local Area Network. To install the IP Office SMDR application please follow the steps below: To install: 1. Insert the IP Office Administration CD into the CD Drive. If the CD auto-starts please press Cancel: •...

  • Page 5: Launching Ip Office Smdr

    Office SMDR, and the telephone system. There are three statuses: Init Comms, Comms Restored, and Comms Failure. Init Comms – Indicates IP Office SMDR is initialising and has − established communication with the telephone system (this happens every time you start the IP Office SMDR).

  • Page 6: Settings Tab

    5. Once the IP Office SMDR is connected to the telephone system, click Save. The IP Office SMDR can monitor any IP Office listed in the drop down box which appears in the Find Server screen. However the IP Office SMDR can only monitor one IP Office system.

  • Page 7: Log To File

    The SMDR.csv file can be accessed by 3 Party applications whilst been used by the IP Office SMDR application. In order to do this the Party application must open the SMDR.csv file for read only, and should process as many records as are found. The application may...

  • Page 8: Language

    IP Office SMDR CSV File Format Language You can change the language setting of the IP Office SMDR. The default language is English UK. Click on the required language button to change the language. CSV File Format The product provides call information in a comma-separated format (CSV), into a file, with variable-width fields separated by commas.

  • Page 9: Ip Office Smdr Output Fields

    IP Office systems and other switch’s (including other IP Office sites) are represented as external calls. Call ID The call id. This is a eight digit number This is generated by the IP Office SMDR application upon termination of the call. Continuation...

  • Page 10: Example Call Records

    IP Office SMDR Example Call Records Example Call Records The following are examples of call records made with IP Office SMDR. Please note that each record is output on a single line; these examples are split to fit on the page.
  • Page 11 IP Office SMDR Example Call Records Example 9 Conference In this conference 1924 called 1918, 1918 held the call, rang 1919, 1918 made the conference call 2002/06/28 11:34:45,00:00:05,2,1924,O,1918,1918,,1, 1000014176,0,E1924,Extn1924,E1918,Extn1918,0,0 2002/06/28 11:34:39,00:00:07,1,1919,O,1924,1924,,1, 1000014177,0,E1919,Extn1919,E1924,Extn1924,0,0 Example 10 Conference 2 In this conference both calls were setup by the same party, this is the suggested method N.B.

  • Page 12: Example Call Records

    IP Office SMDR Example Call Records The following table details the breakdown of the call record examples detailed above. Field Description Example 1 Example 2 Example 3 Example 4 Example 5 Lost Incoming Call Incoming transfer (To voicemail) Outgoing Call...

  • Page 13: Example 10 Conference

    IP Office SMDR Example Call Records Field Description Example 6 Example 7 Example 8 Example 9 Example 10 Park call Outgoing call Incoming call Conference Conference 2 with hold with Account Code 2002/06/26 2002/06/26 2002/06/28 2002/06/28 2002/06/28 2002/06/28 2002/06/28 Call start...
  • Page 14 All trademarks identified by the ® or are registered trademarks or trademarks, ™ respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

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