Whisper Action; Call List Action - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Whisper Action

This action plays a recording to an extension. That extension can then either accept or reject the call.
Normally the recording played is the result of a preceding Voice Question action though a Listen action
can also be used.
The Whisper action can be connected to a number of following actions according to whether the call is
answered, rejected, gets busy or gets no answer.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings
specific to this type of action.
Specific Tab:

Play recording to:
The extension that is rung with the caller's recording.

Source of transfer:
Select the number to display on the target phone.

Description:
Enter a call description to display on the target phone.

No answer timeout:
Sets how long the voice mail server should wait for an answer before following the No Answer
connection. The whisper action will not go to the target extension voicemail.

Prompts played before the recording/Prompts played after the recording:
These prompts are played to the target extension when they answer the call. The prompts played
after the caller's recording should include the instruction "Press 1 to accept or hang up to reject".

Call List Action

With this action a caller can indicate the extension to which they want to be transferred. If selected
the caller can be restricted to selecting an extension within a particular group. The transfer in this case is
not blind, if unanswered the action can link to actions for no answer, busy and no answer timeout.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings
specific to this type of action.
Specific Tab:

Transfer to group:
If you want to restrict the caller to a particular group you can enter the group here.

Prompt user with a list of group members:
Select if you want the voicemail server to list the group members for the caller.

Source of transfer:
Select the number to display on the target phone.

Description:
Enter a call description to display on the target phone.

No answer timeout:
Sets how long the voice mail server should wait for an answer before following the No Answer
connection.
Voicemail Pro Installation and Maintenance Guide
IP Office
Using Voicemail Pro Actions
15-601063 Issue 15b (31 May 2006)
Page 147