Voicemail Pro Features - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Voicemail Pro Installation and Maintenance Guide

It is not possible for more than one user to log in with a single Voicemail Pro Client at a time.
Therefore a default timeout is set so that an inactive user is warned and then logged out so that
another user can log in with the Client. You can change the length of the timeout period. For
more information, see Changing the Inactivity Timeout

Voicemail Pro mailboxes can now offer up to 3 transfer options (previously known as breakout
numbers) instead of 1 (previously know as the reception number). For example, callers might
press 0 for Operator, 2 for a colleague or 3 to connect to a mobile or cell number. This means
that, as long as the administrator enables the option in IP Office Manager, mailbox owners can
create their own personal auto-attendant. This removes the need for you, as the administrator, to
set up a call flow in Voicemail Pro. Mailbox owners can find more information in the IP Office
Mailbox Help or User Guide or the Intuity Mailbox Help or User Guide.

Integrated Messaging Service (IMS) startup time has been improved. Instead of scanning all
existing mailbox folders, IMS scans only the root inbox folder for new messages when it starts up.

Voicemail Pro can now be used with fax servers that use address prefixing, for example C3000
fax servers. C3000 is currently supported only in Germany.

Previous versions of Voicemail Pro could detect a fax message that had been routed to a voice
mailbox and redirect it to an alternate extension number where a fax machine or server could
receive the fax. If configured, the fax could be sent to a user's Exchange mailbox. With voicemail
email reading enabled the Voicemail Pro user could then receive notification of faxes via their
voicemail. This feature has been enhanced so that Intuity mailbox owners can use their
telephone handset to forward a fax to a fax number other than the system-wide fax number or
forward to the default fax destination for printing. This enables mailbox owners to forward fax
messages to a fax machine that is more convenient if they are not in the office.

Previously, mailbox owners could be notified by voicemail if a fax message arrived in their email
inbox. Mailbox owners can now use voicemail options from their telephone handset to forward a
fax message to a system fax machine in their office or to a preferred fax number that is more
convenient if they are out of the office.

Voicemail Pro Features

Voicemail Pro is a licensed version of voicemail for IP Office. It builds on Voicemail Lite in a number of
ways:

Support for more than 4 simultaneous voicemail users depending on licenses entered. For more
information, see Number of Simultaneous Voicemail Users.

Support for Intuity mode mailbox operation as default. For information about changing to IP Office
mailbox mode, see Changing Mailbox Operation Mode.

Customization can be applied to the defaults for all or specific users and hunt groups and to
access via custom short codes.

The maximum recordable length of messages can be changed from the fixed 120 second limit of
Voicemail Lite. Setting Up General System Preferences

Automatic call recording (Voice Recording) for selected Users, Hunt Groups and CLIs allows the
automatic recording of calls. This is set up through IP Office Manager.

Campaigns allow a sequence of messages to be played to a caller and the caller's response to
those question (spoken and/or telephone key presses) are recorded. The sets of response can
then be accessed and action by call agents. For more information, see Campaigns:Overview.

Integrated Messaging System (IMS) adds sophisticated voicemail to email integration. For more
information, see Installing the Integrated Messaging Service.

Personal Distribution Lists (also called Mailing Lists)
Intuity mode mailbox users can create mailbox distribution lists to use when forwarding or
sending a message. Each mailbox can have up to 20 distribution lists. Each list can contain up to
360 mailbox destinations. Lists marked as public can be used by other mailbox users. For more
information, see the IP Office Intuity Mailbox User Guide.
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15-601063 Issue 15b (31 May 2006)
Voicemail Pro Installation and Maintenance Guide
IP Office