Queue Position Action - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Voicemail Pro Installation and Maintenance Guide

Queue Position Action

This action plays the caller their position within the queue of calls for the group. For an example see
Customizing Queuing.
Note that the queue position is supplied by the IP Office when it requests a queue or still queued
message is played to a caller.

Note in Incoming Call Route 'Priority'
The IP Office supports a configurable Priority setting (1, 2 or 3) on Incoming Call Routes. Calls
assigned a high priority are moved up any call queue ahead of those with a lower priority. The
use of this feature is not compatible with Queue ETA and Queue Position messages as the
spoken queue positions and ETA are for some callers may be overridden by calls with a higher
priority.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings
specific to this type of action.

Entry Prompts Tab:
This tab should include any prompts to play to the caller before they hear their position. See
Entry Prompts Tab.

Specific Tab:
This tab may include any further prompts to be played to the caller after they hear their position.
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15-601063 Issue 15b (31 May 2006)
Voicemail Pro Installation and Maintenance Guide
IP Office