Creating A Matching Short Code; Using The Module - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

8. We then added connections from the Assisted Transfer action's No Answer and Busy result to
this action.
9. We then added connections from the Assisted Transfer action's Next result and the Leave Mail
action's Success and Failure results back to the Menu action.

Note: The Success and Failure results in a Leave Mail action are only used if the caller
presses 0 when in the mailbox.
10. The call flow was then saved and made live.

Creating a Matching Short Code

We now need a short code that can be used to route callers to the SelfSelect module.
1. Start IP Office Manager and receive the configuration.
2. We added a new system short code so that it would be available to all callers.
3. We chose to use *80 and set it as shown below:
The entry "#SelfSelect" indicates the name of the Voicemail start point for the call, in this

case the Voicemail Pro SelfSelect module .

For a module start point the # is optional. Using it provides a short period of ringing before
the module actions start. This is useful if manually transferring a caller as otherwise they
may miss the start of the module's entry prompts.
4. We then merged the new configuration.
5. At any extension we can now test the routing by dialing *80. We can then wait to be transferred to
reception or dial the extension or group that we want.

Using the Module

We can now assign the short code *80 or the path VM:SelfSelect to whichever method by which the
user wants to transfer callers to the voicemail service.
A further suggestion is to provide a system short code to deal callers who dial an invalid extension
number. For our example above, a short code 2??/./"SelfSelect"/VoicemailCollect would reroute such
callers back to the SelfSelect module.
Voicemail Pro Installation and Maintenance Guide
IP Office
Routing Calls to Voicemail
15-601063 Issue 15b (31 May 2006)
Page 165