Setting Up Voicemail Pro Callback; Overview; Setting Up The Callback Call Flow - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Setting Up Voicemail Pro Callback

Overview

Voicemail callback is a service whereby the Voicemail Pro calls a specified number whenever the user
receives a new voicemail message. When the callback is answered, the system announces the
outbound alert and waits for a key press for confirmation before continuing with the associated call flow.
For more information, see Setting Up Voicemail Pro Callback.
This service requires configuration of a callback start point in Voicemail Pro and entry of a callback
number through IP Office Manager. For more information, see Using a Play Configuration Menu Action.
Note

This feature is separate from voicemail ringback which alerts the user's own extension.
Setting Up Voicemail Pro Callback
Voicemail callback is a service whereby the Voicemail Pro calls a specified number whenever the user
receives a new voicemail message. When the callback is answered, the system announces the
outbound alert and waits for a key press for confirmation before continuing with the associated call flow.
This service requires configuration of a callback start point in Voicemail Pro and entry of a callback
number through IP Office Manager.
Note

This feature is separate from voicemail ringback which alerts the user's own extension.

1. Setting Up the Callback Call Flow

The call flow we have created below is a very simple example. In practice we could also include a menu
that allows the user access to other features. For example access to a Play Configuration Menu action
would allow the user to remotely change various mailbox settings including their callback number, see
Using a Play Configuration Menu Action.
1. Under Specific Start Points, right-click
2. In the Name field enter the user's mailbox name. Select the Callback entry point and select OK.
3. Within select
4. Add a Get Mail action and under the Specific tab, in Mailbox enter the user's name again or
extension number.
Important
Record an entry prompt for the first action in the callback call flow. Experience with connection to
some cell phone systems has revealed that this entry prompt may need to be up to 20 seconds in
length.
5. Connect the
6. Save and make live.
Voicemail Pro Installation and Maintenance Guide
IP Office
Callback.
Start Point and the
Users and select Add.
Get Mail action.
15-601063 Issue 15b (31 May 2006)
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