Configuring Voicemail Pro; Overview; Identifying The Voicemail Server Pc - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Configuring Voicemail Pro

Overview

The default IP Office configuration settings allow almost immediate voicemail operation as soon as a
voicemail server is running on the LAN. Those default settings are:

Voicemail running on a PC accessible using a broadcast address of 255.255.255.255.

Voicemail on for each user and hunt group on.

No Voicemail Code set for any mailboxes. Until a code is entered for a mailbox, it can only be
accessed from the user's own extension.

No Voicemail Email or Voicemail Help operation.

No Voicemail Reception numbers set for user mailboxes.

Hunt group mailboxes are created and used by default but there is no default message waiting
indication or method for collecting messages. A method for accessing each hunt group mailbox
should be programmed. See Hunt Group Voicemail:Overview.
Before you start to configure and customize Voicemail Pro you need to provide the IP Office Manager
with details of the Voicemail Pro server PC. You need to do this in IP Office Manager. For more
information see Identifying the Voicemail Server PC and also the IP Office Manager help.
The rest of the sections that follow describe how to configure settings in Voicemail Pro.

Identifying the Voicemail Server PC

An IP Office unit must be configured to recognize the PC that is acting as its voicemail server.
Note

This task is completed in IP Office Manager. For more information, see the IP Office Manager
help or user guide.
To identify the Voicemail Server PC:
1. In IP Office Manager, display the details pane for the system. For information about displaying
the different panes in IP Office Manager, see the IP Office Manager User Guide or help.
2. Click the Voicemail tab.
3. The default Voicemail Type is Voicemail Lite/Pro. Make sure that this has not been changed.
4. Leave the Voicemail Destination box blank as this is not used with Voicemail Pro.
5. In the Voicemail IP Address box, change the default address (255.255.255.255) to the IP
address of the PC on which the voicemail server is running. If there is only one voicemail server
on the network, you do not need to change this.
6. By default the Voicemail Password and Confirm Password boxes are blank. You can set a
password here if you prefer. If you do so, you must enter the same password in Voicemail Pro.
For information, see Setting Up General System Preferences. Beware that problems can arise if
the voicemail passwords in IP Office Manager and Voicemail Pro become unsynchronized for any
reason. It is therefore advisable not to use Voicemail system passwords. Instead mailbox owners
can be encouraged to use access codes.
Voicemail Pro Installation and Maintenance Guide
IP Office 15-601063 Issue 15b (31 May 2006)
Page 103