Voicemail Pro Software - Avaya IP Office Voicemail Pro Installation And Maintenance Manual


Group Broadcast Messaging
If Group Broadcast Messaging is selected, when a hunt group mailbox receives a new message,
that message is copied and forwarded to the individual mailbox of all group members. For more
information, see Configuring Group Broadcast.

Voice Recording Library
With Voicemail Pro call recordings can be transferred to a third-party Voice Recording Library
(VRL) application. Currently this is ContactStore for IP Office. This application maintains a
searchable library of recordings and can archive recordings onto DVD. Installation and operation
of VRL is licensed. For more information, see Voice Recording Library.

SNMP Alarm
Where the IP Office has been configured to send SNMP Alarms, Voicemail Pro can inform the IP
Office to send an alarm when the amount of remaining disk space falls below a set threshold. For
more information, see Setting Up Disk Space and Recording Time Alarms.

Post Dial Group Page
A .wav file can be played to a group extension number. For more information, see Post Dial
Action.

Combined CCC/Voicemail Pro Server Operation
Both the Compact Contact Center (CCC) and Voicemail Pro server can be used on the same
server. This is for a maximum of 20 CCC agents and 8 voicemail ports only. The PC requirement
is a Windows 2000/2003 Server OS on a Pentium 4 2.8GHz with 512MB RAM and 10GB hard-
disk minimum.

Voicemail Pro Software

Voicemail Pro consists of the following software components:

Voicemail Pro CDs
Voicemail Pro is supplied on CD.

Voicemail Pro 3.2 is supplied on two CDs. The first CD contains the Voicemail Pro
program. The second CD contains Avaya IP Office ContactStore.

The standard Voicemail Pro 3.2 CD includes the software components for generic TTS.
Voicemail Pro ScanSoft TTS is supplied on a separate set of 5 CDs.

IP Office Licenses
Entered into the configuration of the IP Office system. Required to activate Voicemail Pro, then
number of ports available and various other features.

IP Office Feature Key Dongle
Licence keys are issued against and validated against the unique serial number of the feature
key dongle installed with the IP Office.

Feature Key Server
For USB and parallel port feature key dongles, the dongle must be installed on a PC
running the IP Office Feature Key Server application. This is not required for a serial port
feature key dongle which plugs directly into the 9-pin serial port of suitable IP Office
control unit.

Voicemail Pro Server
Runs on the Server PC and provides voicemail facilities to the IP Office.

Voicemail Pro Service
On Windows 2000/XP/2003 the Voicemail Pro Server installs as a Service. This provides greater
reliability and resilience.

Voicemail Pro Client
This is the interface used to configure the Voicemail Pro server.
Voicemail Pro Installation and Maintenance Guide
IP Office 15-601063 Issue 15b (31 May 2006)
Voicemail Pro
Page 17