Using Voicemail To Give Error Messages - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Using Voicemail to Give Error Messages

Voicemail can be used to give out messages when certain numbers are dialed. For example, if users are
barred from making international calls, rather than giving users the busy tone a recording similar to
"International calls are not permitted" could be played instead. The following example could be used:
1. Create a user that will allow you to record the message and give this user a Voicemail Code, for
example:

Name: Barred

Full Name: Internal calls error message

Extension: 403
2. Use a short code to access the user's voicemail to enable you to record the message, for
example:

Short Code: *95

Telephone Number: "?Barred" (include quotation marks)

Line Group ID: 0

Feature: VoicemailCollect
3. Record a new greeting message for the above user, for example. "International calls are not
permitted" and save as a continuous loop.
4. Create a short code so that when a user dials an international call they will be played the error
message, for example.

Short Code: 00N

Telephone Number: "#Barred" (include quotation marks)

Line Group ID: 0

Feature: VoicemailCollect
Voicemail Pro Installation and Maintenance Guide
IP Office
Configuring Voicemail Pro
15-601063 Issue 15b (31 May 2006)
Page 115