Example Call Flow: Selfselect Module; The Voicemail Pro Module - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Voicemail Pro Installation and Maintenance Guide

Example Call Flow: SelfSelect Module

This example creates a Voicemail Pro module that allows callers to select the extension to which they
want to be connected. If that extension is busy or does not answer they can then leave a message in the
target mailbox.
Note

A copy of this module can be found in Voicemail Pro Samples within the help pages.

The Voicemail Pro Module

1. In Voicemail Pro, we added a module which we named SelfSelect.
2. First we added a Menu action and set its properties as follows:

On the Touch Tones tab we set the Wait for a key press for option to 5 seconds. This
gives the action a Timeout result which can be used if the caller does nothing or does not
have DTMF dialing.

Our IP Office has extensions and groups numbered in the 200 to 299 range. So we added
the touch tone sequence 2?? to match any dialing in that range.

In Entry Prompts we recorded a prompt along the line of "Dial the number you want or
wait for reception".
3. We added a Transfer action. In its properties, on the Specific tab we set the Destination to
Main, the hunt group containing our receptionists.
4. We then added a connection from the Menu action's Timeout result to the Transfer action.
5. We added an Assisted Transfer action. In its properties, on the Specific tab we entered $KEY
in the Mailbox field.
6. We then added a connection from the Menu action's 2?? result to the Assisted Transfer action.
7. We added a Leave Mail action. In its properties, on the Specific tab we again entered $KEY in
the Mailbox field.
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15-601063 Issue 15b (31 May 2006)
Voicemail Pro Installation and Maintenance Guide
IP Office