Campaigns; Overview - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Campaigns

Overview

A campaign is a series of questions and answers. Callers to a campaign hear the questions and give
their responses, either by speaking or using the telephone keypad.
Call processing agents can access a campaign to hear caller answers which they can then transcribe
into a database or other records. For more information, see Granting Access to a Campaign.
A Web Campaign Component is installed as part of a typical Voicemail Pro installation. Alternatively you
can add to a compact installation add it at a later stage if you perform custom installation. For more
information, see Installing Typical Voicemail Pro Server and Client or Installing Custom Voicemail Pro
Server and Client.
The Web Campaign Component allows access to play and change the status of campaign messages
through a Web browser.
Browser Requirements
Anyone who wants to use the web campaigns must have Microsoft Internet Explorer 5.0 or higher (not
Netscape). Their PC must also have multimedia sound capabilities. The Web campaign user must also
have a voicemail mailbox. The name of their mailbox is requested when the user browses the campaign
messages.
Browsing Address
During installation of the Campaign Web Component, the root address of the web server is requested. A
folder called campaign is then added to that root. The web address for browsing will normally be set up
as a link from a page within a company intranet rather than typed directly by users.
http://<server address>/campaign/campcgi.html
Note that access must be via http: and not network file routing.
Voicemail Pro Installation and Maintenance Guide Page 181
IP Office 15-601063 Issue 15b (31 May 2006)