Avaya IP Office Voicemail Pro Installation And Maintenance Manual page 8

Voicemail Pro Installation and Maintenance Guide
Giving Users Remote Access to Voicemail ......................................................................... 167
Overview ..............................................................................................................................................167
Giving All Users Access from Any Extension ........................................................................................167
Giving a Specific User Access from Any Extension ..............................................................................167
Giving Users Access from a Trusted Location ......................................................................................168
Giving Users Voicemail Access from an External Location ...................................................................168
Giving Users Direct Voicemail Access from a Trusted External Location..............................................168
Setting Up Voicemail Pro Callback....................................................................................... 169
Overview ..............................................................................................................................................169
Setting Up Voicemail Pro Callback .......................................................................................................169
1. Setting Up the Callback Call Flow ................................................................................................169
2. Setting the User's Callback Number.............................................................................................170
Voicemail for Hunt Groups.................................................................................................... 171
Overview ..............................................................................................................................................171
Hunt Group Configuration in IP Office ..................................................................................................171
About Hunt Group Message Waiting Indication ....................................................................................173
Configuring Hunt Group Message Waiting Indication............................................................................173
Configuring Group Broadcast ...............................................................................................................174
Enabling Access to Hunt Group Voicemail with a Short Code ..............................................................175
Out of Hours Operation ........................................................................................................................176
Hunt Group Queuing ............................................................................................................................176
Advice for Hunt Group Mailbox Owners ...........................................................................................176
Customizing Hunt Group Queue Greetings and Actions .......................................................................177
Example Call Flow Using $POS ...........................................................................................................177
Using the Condition Editor.................................................................................................... 179
Overview ..............................................................................................................................................179
Starting the Condition Editor.................................................................................................................179
Available Condition Elements ...............................................................................................................180
Calendar...............................................................................................................................................180
Week Planner.......................................................................................................................................180
Condition ..............................................................................................................................................180
Compare ..............................................................................................................................................180
Campaigns.............................................................................................................................. 181
Overview ..............................................................................................................................................181
Adding, Modifying and Deleting Campaigns .........................................................................................182
Customer Prompts ...........................................................................................................................182
Customer Menu ...............................................................................................................................183
Campaign Identification....................................................................................................................183
Granting Access to a Campaign ...........................................................................................................184
Recording Calls...................................................................................................................... 185
Overview ..............................................................................................................................................185
Switching the Recording Warning On/Off .............................................................................................186
Changing the Maximum Recording Length...........................................................................................186
Voice Recording Library (VRL) .............................................................................................................186
Manual Call Recording .........................................................................................................................187
Setting the Destination for User Recordings .........................................................................................187
Starting Manual Call Recording ............................................................................................................188
Phone Manager Pro.........................................................................................................................188
SoftConsole .....................................................................................................................................188
4400 and 6400 Series Phones .........................................................................................................188
Using DSS Keys ..............................................................................................................................188
Using Short Codes...........................................................................................................................188
Page 8
15-601063 Issue 15b (31 May 2006)
Voicemail Pro Installation and Maintenance Guide
IP Office