Example Call Flow: Dial By Name; Adding A Short Code - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Voicemail Pro Installation and Maintenance Guide

Example Call Flow: Dial by Name

In this example, after selecting a name using the Dial by Name service, the caller is transferred to the
matching extension. If that extension doesn't answer or is busy the caller is transferred to the leave a
message.
Note: A copy of this module can be found in Voicemail Pro Samples within the help pages.
1. In Voicemail Pro we added a new module and called it Dial by Name.
2. From Telephony Actions we added a
3. From Telephony Actions we also added an Assisted Transfer action. In its properties
Specific tab we set $KEY as the Mailbox.
4. We connected the
5. From Mailbox Actions we added a
$KEY as the Mailbox. We added links from the Assisted Transfer action's No Answer and
Busy results to this action.

Adding a short code

1. In IP Office Manager, we added a new system short code. For this example we chose *75 and
then entered the details as shown below.
2. After merging this back into the IP Office, users can dial *75 to access dial by name. They can
also transfer callers to this call flow.
3. The short code can be added a SoftConsole or DSS button. In addition an Incoming Call Route
could be used to direct specific external calls direct to the function, for example if you had a
specific external number used by employees to ring in when off site.
Page 218
15-601063 Issue 15b (31 May 2006)
Dial by name action's True result to this action.
Leave Mail action. Again in its Specific tab we set
Dial by name action.
Voicemail Pro Installation and Maintenance Guide
IP Office