Setting The User's Callback Number - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Voicemail Pro Installation and Maintenance Guide
The Default Callback Start Point
In the example above we created a callback call flow for the individual users. The Default Callback start
point can be used to create a default callback call flow for all users.
If the Default Callback start point is used, it must be designed so that users have to indicate which
mailbox they are accessing. In the simple call flow used above, this can be done by entering ? in the
Mailbox field of the Get Mail action.

2. Setting the User's Callback Number

The callback number is initially set through IP Office Manager.
1. In IP Office Manager, click
2. Click User to display a list of existing users.
3. Double-click the user for whom callback is being set up.
4. Select the Voicemail tab.

In Voicemail Code enter a pin code and confirm this in Confirm Voicemail Code.
5. Select the Source Numbers tab. Right-click and select add to add a new number.

Callback Number
Enter P followed by the destination telephone number. If you system requires an external
dialing then that prefix must be included, for example P901923555456. If connecting to a
cell phone or pager system that expects digits in separate sets, use , (comma) characters
to add pauses to the telephone number dialing.

Trusted Source
If calls from the callback number include ICLID, you can set that number as a trusted
source. In that case no request for the user's voicemail code is made following the
callback. Enter V followed by the CLI displayed on calls from the callback number, for
example V01923555456.
6. Click OK.
7. Click to send the configuration back to the IP Office. If the only changes made were to user
settings, select Merge Config.
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to receive the system's configuration.
Voicemail Pro Installation and Maintenance Guide
IP Office