An Example Of Customizing A Complex Mailbox Call Flow; Installing Voicemail Pro Tty (Textphone) Prompts - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Voicemail Pro Dial by Name

An Example of Customizing a Complex Mailbox Call Flow

If required, more complex call flows can be configured. For example, the call flow below allows callers to
press * to receive spoken language prompts or to wait a few seconds for the timeout and then receive
TTY prompts.
In this case messages are left in the same mailbox, but callers can select to have spoken prompts or
default to TTY prompts.
For hearing impaired users who cannot handle spoken messages, the call flow for callers who select
spoken prompts could have place those messages into an alternate mailbox of a hearing user. These
could then be collected and transcribed for the user.

Installing Voicemail Pro TTY (Textphone) Prompts

You can select TTY prompts from the list of language options when you install Voicemail Pro. For more
information, see Installation Overview.
When the prompts have been installed, the user settings must be configured so that the IP Office
recognizes the TTY device. There are two ways to configure a user so that they can use a TTY device
with Voicemail Pro.
The simplest method is to change the user locale in IP Office Manager. This method requires no
customization of a user's mailbox. For more information, see Changing User Locale or refer to the IP
Office Manager help or User Guide.
An alternative to changing the user locale to TTY is to change the language setting in the Voicemail Pro
call flows for the user who needs TTY prompts. For more information, see Changing the Language
Setting for a Text Phone.
Voicemail Pro Installation and Maintenance Guide Page 215
IP Office 15-601063 Issue 15b (31 May 2006)