Transferring Calls To Voicemail Using A Short Code; Using Short Codes To Access Voicemail - Avaya IP Office Voicemail Pro Installation And Maintenance Manual

Voicemail Pro Installation and Maintenance Guide

Transferring Calls to Voicemail Using a Short Code

The facility to transfer a call directly to a user's voicemail is available using the SoftConsole or Phone
Manager applications. For users who are not using these applications, you can set up a short code can
be created.
For example:

Short Code: *201

Telephone Number: "#Extn201" (include quotation marks)

Line Group ID: 0

Feature: VoicemailCollect
Note

When creating short codes for use with Voicemail, the ? indicates "collect Voicemail" and the #
indicates "deposit Voicemail". The telephone number entry must also be enclosed by quotation
marks as shown above.

Using Short Codes to Access Voicemail

The short code VoicemailCollect feature can be used to route callers to voicemail. The voicemail
service they receive is set by the Telephone Number field which should be enclosed in quote marks.
See Voicemail Telephone Numbers for examples.
Note

These examples use *80 but any available short code could be used.
Example 1: Access to the Mailbox Main
The following short code will access the mailbox for Main. The ? indicates that it is to collect messages.
A # is used to indicate leave a message in the mailbox.
Page 160
15-601063 Issue 15b (31 May 2006)
Voicemail Pro Installation and Maintenance Guide
IP Office