Ars Calls Are Blocked - Lucent Technologies MERLIN LEGEND Release 6.1 Maintenance And Troubleshooting Manual

MERLIN LEGEND Communications System Release 6.1
Maintenance and Troubleshooting 555-661-140

ARS Calls Are Blocked

In this configuration, the coordinating system manager must check routes and
default COR attributes for Systems B and C.
Check to make sure the calling restriction of the default COR is
set to unrestricted. The factory setting is outward restricted,
which blocks calls across the private network.
Check that the routes voice/data capability is correct for the type
of call being made. The factory setting is Both, which will support
both voice and data calls.
In each intervening system, compare the FRLs assigned to routes
for the call with the default COR FRL. The route FRL must be
equal to or lower than the default COR value or the call is
blocked. The factory setting is 3.
If FRL settings are not the cause, call the Lucent Technologies
Helpline at 1 800 628-2888; consultation charges may apply.
ARS Calls Are Blocked
Check Possible Cause 2 listed in "DID Calls Not Completed" of the previous
section. When an ARS call is routed across the private network, it can be
intercepted because the default COR FRL at a private networked system is
lower than the ARS route (or the UDP route if the system is sending the call to
another private networked system).
If this is not the cause, check the Disallowed List entries applied to default COR
settings at systems where the call is routed either to the PSTN or to another
system in the private network. Compare the entries to the dialed digits; a
Disallowed List may be blocking the call. If it is necessary to change the
Disallowed List, see "Disallowed Lists" in Chapter 3 of System Programming .
Check the ARS programming to verify that the remote machine's ARS code is
being prepended. Verify that switch identifiers have been assigned to all private
network tandem trunks.
If this does not solve the problem, call the Lucent Technologies Helpline at
1 800 628-2888; consultation charges may apply.
Issue 1
August 1998
Page 5-65