Lucent Technologies MERLIN LEGEND Release 6.1 Maintenance And Troubleshooting Manual page 288

MERLIN LEGEND Communications System Release 6.1
Maintenance and Troubleshooting 555-661-140
Private Network Calling Problems
intervention of a Lucent Technologies technician. In the USA only, Lucent
Technologies provides a toll-free customer Helpline (1 800 628-2888) 24 hours
a day. You may want to allow only the coordinating system manager to contact
the Helpline, because this person has the complete information that allows
Lucent Technologies technicians to understand problems that you are
experiencing. Under certain circumstances, you may be charged for
consultation with Helpline personnel. Contact your Lucent Technologies
representative or authorized dealer, if you have any questions concerning
consultation charges.
The troubleshooting instructions in this chapter provide information about
reviewing current programming on your local system. You can find out about
current programming in the following three ways:
System Forms. Review the filled-out system form that includes the
programming information you need. This method requires that forms be
available and up-to-date.
System Reports. Appendix B of Network Reference , "Sample Reports,"
includes samples of reports that you may require when troubleshooting
private network problems, along with the menu options for selecting
each report. To see a report, select the
Programming menu and then choose a report. The Feature Reference ,
Appendix F, includes samples of all system reports.
System Programming. Many of the system programming procedures
that you may need to perform are summarized in Chapter 5, "System
Management" of Network Reference . System Programming includes
instructions for accessing system programming by using the MLX-20L
console or SPM software on a personal computer. The troubleshooting
instructions also cite procedures from System Programming .
The next topic provides specific information to help you review non-local
extension ranges, patterns, and routing on your system. This information is
required for several of the troubleshooting procedures in this chapter.
August 1998
Page 5-42
option on the System
Issue 1