Passageway Call Display Problems - Lucent Technologies MERLIN LEGEND Release 6.1 Maintenance And Troubleshooting Manual

MERLIN LEGEND Communications System Release 6.1
Maintenance and Troubleshooting 555-661-140

PassageWay Call Display Problems

through system programming. If you see the word "Ext" in the display, change
the programming to Both.
You can see a report for the extension, showing the display preference, by
choosing the
and entering the extension number. If the display shows a 10-digit
ANI as
option from Name to Both and then the display would look like
Possible Cause 4: Transfer completed too quickly.
What to Do: Callers must wait at least two seconds before completing
transfers.
If none of these factors caused the problem, call the Lucent Technologies
Helpline at 1 800 628-2888; consultation charges may apply.
PassageWay Call Display Problems
In private networks, calls to and from PassageWay Telephony services clients
may not display or initiate screen pop as expected. The operation varies
according to the application, according to the following rules:
For an outgoing call, if the PassageWay Telephony Services
application uses the length of a destination telephone number to
differentiate PSTN calls from UDP calls, a PassageWay Telephony
Services client displays a non-local extension call in the same
way as it does inside calls.
For an outgoing call, if the PassageWay Telephony Services
application uses receipt of the Network Reached event to
differentiate PSTN calls from inside calls, a PassageWay
Telephony Services client displays a non-local extension call or
other UDP-routed call in the same way as it does an outside call
made to the public switched telephone network.
option on the System Programming menu, then selecting
, you may want to change the display
Issue 1
August 1998
Page 5-70