Conference: Cannot Add Call; Did Calls Not Completed - Lucent Technologies MERLIN LEGEND Release 6.1 Maintenance And Troubleshooting Manual

MERLIN LEGEND Communications System Release 6.1
Maintenance and Troubleshooting 555-661-140

Conference: Cannot Add Call

Conference: Cannot Add Call
Non-local extensions are treated as outside parties for the purpose of transfer.
A non-local conference participant takes up one of the two outside calls
permitted in a conference.
NOTE:
A PassageWay Telephony Services client cannot add a non-local
extension to a conference. The user must add the conferee by using a
telephone. If a conferee is dropped, the PassageWay Telephony Services
client display does not so indicate. A PassageWay Telephony Services
client, when added to a conference, only sees information about the
conference originator, not about other conferees.
If this is not the problem, call the Lucent Technologies Helpline at 1 800
628-2888; consultation charges may apply.

DID Calls Not Completed

There are several reasons why Direct Inward Dialing (DID) calls across a
private network may not complete, either due to busy facilities or to faulty
programming. The coordinating system manager may need to address the
problem.
Possible Cause 1: All programmed and available routes for the call are busy.
What to do: This problem solves itself when traffic decreases. Only address the
problem if it persists.
Note the extension number range for the DID destination. At the system where
the call is received from the PSTN, check that the pattern assigned to the range
includes sufficient different routes with pools (of tandem and/or PSTN facilities)
to handle the call volume. This is accomplished by checking the error for errors
4C01 (Pool Empty), 4C02 (Pool Busy), or 4C03 (Pool Busy and/or
Out-of-Service). If any of these error codes are present, check the pool index on
Issue 1
August 1998
Page 5-63