Transfer Call To Non-Local Extension Does Not Return - Lucent Technologies MERLIN LEGEND Release 6.1 Maintenance And Troubleshooting Manual

MERLIN LEGEND Communications System Release 6.1
Maintenance and Troubleshooting 555-661-140

Transfer Call to Non-Local Extension Does Not Return

If the problem persists, call the Lucent Technologies Helpline at 1 800
628-2888; consultation charges may apply.
Transfer Call to
Non-Local Extension
Does Not Return
Possible Cause: If a transfer to a non-local extension cannot be completed
(due to the extension being busy, for example), it only returns when the call is
routed over tandem PRI facilities, not tandem tie trunks or the PSTN trunks that
may be used for less preferred routes.
What to Do: Review the routing for the call (see "Reviewing the Non-Local Dial
Plan and Routing" in Chapter 6 of Network Reference for instructions), and
check with the coordinating system manager if necessary. If the call is routed
over any tandem tie trunks or over any PSTN facilities, you have solved the
problem.
If the call is routed only over tandem PRI facilities, call the Lucent Technologies
Helpline at 1 800 628-2888; consultation charges may apply.
— Trunk-to-trunk transfer is prohibited at the transferring
extension and the call is an outside call being transferred
to a local PSTN line/trunk.
— The transfer originator is attempting to transfer an outside
PSTN or private network call to or from a loop-start line that
does not have reliable disconnect. All loop-start lines
connected to private networked systems must have
reliable disconnect.
Issue 1
August 1998
Page 5-62