Transfer To Non-Local Extension Not Completed - Lucent Technologies MERLIN LEGEND Release 6.1 Maintenance And Troubleshooting Manual

MERLIN LEGEND Communications System Release 6.1
Maintenance and Troubleshooting 555-661-140

Transfer to Non-Local Extension Not Completed

If there is no error in the local programming and there is an intervening system
between yours and the system where the destination extension is located,
speak with the coordinating system manager. The coordinating system
manager should check the intervening system's UDP tables for proper digit
manipulation. He or she can determine whether the routing problem is on that
system.
If this is not the problem, call the Lucent Technologies Helpline at 1 800
628-2888; consultation charges may apply.
Transfer to Non-Local Extension Not
Completed
There are several possible causes for an incomplete transfer. They are very
easy to check.
Voice-Announced Transfer. Voice-announced transfers cannot be
made to non-local extensions.
Transfer from PassageWay Telephony Services Client. Transfers
with consultation cannot be made from PassageWay Telephony
Services clients to non-local extensions. The user must make
such a transfer by using a telephone.
NOTE:
PassageWay Telephony Services clients cannot use an application to
transfer calls across the private network. The user must make transfers
manually using a telephone. If the transfer recipient is a PassageWay
Telephony Services client, only the transfer originator calling information
is delivered to the extension, not information about the original caller.
PSTN Trunk Transfer. The system permits trunk-to-trunk transfers
of inside or outside calls to non-local extensions, regardless of
whether system programming has prohibited trunk-to-trunk
transfer. However, trunk-to-trunk transfer does not work under the
following circumstances:
Issue 1
August 1998
Page 5-61