Computer Telephony Integration (Cti) Link Problems - Lucent Technologies MERLIN LEGEND Release 6.1 Maintenance And Troubleshooting Manual

MERLIN LEGEND Communications System Release 6.1
Maintenance and Troubleshooting 555-661-140

Computer Telephony Integration (CTI) Link Problems

Computer Telephony Integration
(CTI) Link Problems
If you experience CTI link problems, you can perform the following maintenance
procedures:
Viewing Status. This procedure identifies whether the MERLIN LEGEND
Communications System recognizes that the link is physically
connected and operational.
Test. This procedure allows you to check whether the MERLIN LEGEND
Communications System and the PBX driver are communicating across
the link without involving the Telephony Services product. This is helpful
in isolating a problem to the Telephony Services product.
Restart. This procedure cleans up a link that is experiencing problems,
then reconnects the link and makes it operational again. Restart does
not shut down the link, but does affect traffic on that port.
Vary the Hiding Time. This procedure may be helpful if a link displays
problems. This should be done only at the request of a Tier 3 engineer.
NOTE:
Review the procedures in
that the module into which you have plugged is not faulty.
Before you start maintenance or troubleshooting procedures for the CTI link,
verify the following:
The MERLIN LEGEND Communications System is operating in
Hybrid/PBX mode.
The CTI link is plugged into a port on an 008 MLX or a 408 MLX module.
The link is plugged into the RJ45 jack on the ISDN card in the Telephony
Server and the wire connection to the server is complete.
The firmware for the MLX module is of vintage earlier or later than 29.
Link administration is prevented on modules using firmware 29.
''Module Problems'' on page 4-34
Issue 1
August 1998
Page 4-114
to determine