Call To Non-Local Extension Reaches Wrong Extension - Lucent Technologies MERLIN LEGEND Release 6.1 Maintenance And Troubleshooting Manual

MERLIN LEGEND Communications System Release 6.1
Maintenance and Troubleshooting 555-661-140

Call to Non-Local Extension Reaches Wrong Extension

or receptionist at the non-local system and have them check the
extension to ensure that coverage is correct and that the
extension is functional.
If you cannot dial the extension directly, use public switched
telephone network facilities or the non-local dial plan in order to
reach the operator for the non-local system. Have the operator
transfer you to the extension. You should be able to leave a
message for the extension user with voice mail or with the
operator.
If neither of the above methods solves the problem, call the non-local system's
system manager or the private network coordinating system manager and
explain the situation.
Call to Non-Local Extension
Reaches Wrong Extension
Possible Cause: If a call to a non-local extension connects to the wrong
extension, one or more non-local dial plan extension ranges and/or routes may
be incorrectly programmed. Non-local dial plan numbers must be unique and
unambiguous or calls can be misrouted. Furthermore, digit absorption and
prepending for the routes must be programmed correctly.
What to Do: First, review the local routing for the call (see "Reviewing the
Non-Local Dial Plan and Routing" in Chapter 6 of Network Reference ). Then
follow the steps below.
1. At your local system, ensure that routing for the destination
extension specifies pools of trunks connecting to the correct
adjacent system (if there is more than one). If digit prepending or
absorption is needed, make sure that it is correctly programmed.
If you find an error, you have solved the problem. If not, proceed
to Step 2.
Issue 1
August 1998
Page 5-59