Lucent Technologies MERLIN LEGEND Release 6.0 System Programming Manual page 224

MERLIN LEGEND Communications System Release 6.0
System Programming 555-660-111
3 Common Administrative Procedures
QCC Optional Features
Console Display/Instructions
Save your entry.
! 
Select
Return to the System Programming menu.
! 
Select two times.
QCC Operator to Receive Call Types
Use this procedure to specify which QCC operators receive the following types of
calls:
Dial 0 calls (internal calls to the system operator)
DID calls to invalid destinations (unassigned extension numbers)
Calls to the Listed Directory Number (extension for the QCC queue)
Calls programmed to return to the QCC queue (returning from directing,
camped-on, held calls, and operator parked calls)
Group Coverage calls
Forward/Follow Me calls
The QCC queue can be a receiver for the maximum number of coverage
groups (30).
NOTES:
1. If you want a QCC operator position to operate as a message center
2. This procedure does not include use of the menu options
3. This procedure does not include programming the operator position to
or
(receiving returning parked and directed calls, Group Coverage calls,
and calls to unassigned DID numbers), program the Message Center
option before you assign the operator to receive call types.
or . These two options are used to assign queue priorities and
are not associated with individual QCC operators.
Priority Level" on page
receive calls on individual lines or trunks. See
Receive Call Types" on page
Additional Information
to program the next QCC position. The
Use
next QCC operator is displayed on Line 1.
3
3–51.
3–46.
Issue 1
February 1998
Page 3-46
ÇÇ
"Call Type Queue
"QCC Operator to
PC