Lucent Technologies MERLIN LEGEND Release 5.0 Installation Manual page 28

MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 5.0 Enhancements
The primary and secondary announcement options, when used together, allow
an initial message to play for callers, followed by a repeating announcement
that, for example, urges callers to stay on the line and wait for a calling group
member.
Two or more groups may share an announcement device.
A primary delay announcement device can be administered as a secondary
delay announcement device.
Enhanced Calls-in-Queue Alarm
Thresholds
Three Calls-in-Queue Alarm thresholds can be set to more clearly indicate the
real-time status of the queue according to the behavior of programmed
Calls-in-Queue Alarm buttons. In earlier releases, only one Calls-in-Queue
Alarm Threshold setting is available to activate the LEDs at programmed
Calls-in-Queue Alarm buttons for a calling group.
Using all three levels, the system manager sets Threshold 1 to the lowest value,
Threshold 2 to a middle value, and Threshold 3 to the highest value. A
Calls-in-Queue Alarm button indicates the severity of the alarm conditions in the
following ways:
If the number of Waiting calls is less than the value programmed
for Threshold 1 or drops below that level, the LED is unlit.
If the number of waiting calls is greater than or equal to the
Threshold 1 value but less than the Threshold 2 value, the LED
flashes.
If the number of waiting calls is greater than or equal to the
Threshold 2 value but less than the value for Threshold 3, the
LED winks.
If the number of waiting calls is greater than or equal to the
highest value, Threshold 3, the LED lights steadily.
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Issue 1
June 1997
Page xxviii