Merlin Legend Reporter; Maintenance Enhancements - Lucent Technologies MERLIN LEGEND Release 5.0 Installation Manual

MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 4.2 Enhancements

MERLIN LEGEND Reporter

MERLIN LEGEND Reporter provides basic call accounting system reports for
all incoming calls to Auto Login or Auto Logout type calling groups. MERLIN
LEGEND Reporter assists in determining the effectiveness of calling group
agents, assessing the level of service provided to callers, and ascertaining
whether adequate incoming phone lines and agents are available to handle
peak call load. MERLIN LEGEND Reporter is an administrable option. The
default is Off, in which case the Release 4.0 SMDR reports are available. If this
options is set to On, the following reports are provided:

Maintenance Enhancements

Change to Permanent Error Alarm
Beginning with Release 4.2, the most recent permanent error alarm is not
shown on the System Error Log menu screen but is available as an option from
that screen. For details, refer to the Maintenance section of the technician
guide, Installation, Programming, and Maintenance .
Organization Detail Report
Organization Summary and Trends Report
Selection Detail Report
Account Code Report
Traffic Report
Extension Summary Report
Data Report
Talk and Queue Time Distribution Report
Time of Day Report
ICLID Call Distribution Report
Facility Grade of Service Report
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Issue 1
June 1997
Page xxii