Lucent Technologies MERLIN LEGEND Release 5.0 Installation Manual page 25

MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 5.0 Enhancements
Screen pop can occur on incoming calls from the following sources:
Calling group distribution
ISDN PRI Routing by Dial Plan
An extension on the MERLIN LEGEND Communications System
Remote access
NOTE:
In the case of remote access calls, the only information that
the application can collect about the caller is the remote
telephone number.
A transfer of a call that was answered by a voice response unit
A transfer, redirection, or conference of a call that was answered
at a DLC or at a QCC
NOTES:
1. DLCs (Direct-Line Consoles) may use CTI applications. If
they do, they perform the same way as other extensions. A
DLC assigned to use a CTI link application is a monitored
DLC. When a DLC is used as a regular operator console and
not assigned as a CTI link extension, it is non-monitored .
2. Calls to a QCC or non-monitored DLC do not initiate screen
pop at the operator position, but when an operator directs a
call to an extension using a CTI application, caller information
does initiate screen pop.
3. Calls transferred from Cover buttons on non-monitored DLCs
do not initiate screen pop at the destination extension.
Issue 1
June 1997
Page xxv