Lucent Technologies MERLIN LEGEND Release 5.0 Installation Manual page 24

MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 5.0 Enhancements
Basic Call Control
A CTI link application on a user's computer can assume basic call control of the
user's analog multiline or MLX telephone's SA buttons. Basic call control
includes:
Screen Pop
Screen pop occurs when the calling number, called number, or other
user-defined identifier (such as account code that a voice-response unit
prompts the caller to dial) is used to automatically show a screen at the user's
computer that is associated with the calling party. For example, Caller ID
services can be used to support screen pop on a system that includes a CTI
link; using the calling party number as a database key code, information about a
caller automatically appears on the user's computer screen when the call
arrives at the extension. Depending on the application, screen pop may be
available for calls that arrive on line buttons other than SA buttons and/or calls
that are answered manually at the telephone rather than by the application.
Answering calls arriving on an SA button
Making calls from an SA button
Hanging up calls
Hold and retrieving a call on hold at the user's extension
Conference calls from a DLC or QCC operator
NOTE:
Transfer and 3-way conference, when handled through a
CTI link application, provide the original caller's calling
number information or other information to transfer receiver
or new conference participant, if the user has screen-pop
capability
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Issue 1
June 1997
Page xxiv