Hotline Feature - Lucent Technologies MERLIN LEGEND Release 5.0 Installation Manual

MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
New Features and Enhancements
Release 5.0 Enhancements

HotLine Feature

The Release 5.0 HotLine feature is designed for retail sales, catalogue sales,
and other types of businesses and organizations and is available in all three
modes of system operation. It allows a system manager to program a single-line
telephone extension connected to an 008_OPT, 012, or 016 moduel as a
HotLine. When a user lifts the handset at the HotLine extension, the telephone
automatically dials the inside extension or outside telephone number
programmed as the first Personal Speed dial number (code #01) for the
extension. The system does not permit calls to be transferred, put on hold, or
conferenced. (a user can press the telephone's Hold button, if it has one, to put
a call on local hold, but the call cannot be redirected in any way. Switchhook
flashes are ignored.)
Personal Speed Dial codes can be programmed from the extension prior to
HotLine assignment (a system programming function). Alternatively, a Personal
Speed Dial code can be programmed from the single-line telephone after
HotLine operation is assigned. However, because of security considerations,
this is a one-time opportunity. Once the Personal Speed Dial number is
programmed, any changes to it or any other extension programming must be
performed using centralized telephone programming.
Any type of inside or outside line that is normally available to a single-line
telephone can be assigned to a HotLine extension. Generally, the HotLine
telephone does not receive calls, and its lines should be set to No Ring.
!
SECURITYlALERT:
If a Hotline extension accersses a loop-start line, that line should
provide reliable disconnect and be programmed for reliable
disconnect. Otherwise, a user at the extension may be able to stay
on the line after a call is completed and then make a toll call.
0
Issue 1
June 1997
Page xxvi