Cms Documentation; Conversant - Lucent Technologies MERLIN LEGEND Release 5.0 Installation Manual

MERLIN LEGEND Communications System Release 5.0
Installation 555-650-140
Installing Applications

CONVERSANT

See the CMS documentation for a list of optional hardware that you can use
with CMS.
CMS comes with a hardware installation checklist and information on installing
the CMS software, creating an agent directory, programming lines and groups,
and testing and managing calls. The control unit permits the connection of two
CMS applications, and each application can have one PC.

CMS Documentation

Call Management System (CMS) for the MERLIN LEGEND Communications
System Installation and System Programming Guide
Call Management System for MERLIN LEGEND Communications System
User's Quick Reference
Call Management System for MERLIN LEGEND Communications System
Supervisor's Guide
Call Management System for MERLIN LEGEND Communications System
Planning Guide and Forms
CONVERSANT
CONVERSANT is an entry-level voice response system that enables you to run
integrated voice response (IVR) applications. CONVERSANT can automatically
answer and route calls and execute telephone transactions. CONVERSANT
consists of the hardware and software that supports transaction processing,
data retrieval, and data entry using a touch-tone telephone connected to a
public telephone network.
Issue 1
June 1997
Page 8-12