Page 1 Polycom ReadiManager LX 100 Scheduling Administrator’s Guide September 2004...
Page 2: Trademark Information
Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between parties, Polycom, Inc. retains title to and ownership of all proprietary rights with respect to the software contained within its products.
Page 3: Table Of Contents
Setting Up Your Browser ... 6 Allowing ActiveX controls ... 6 Setting the Polycom ReadiManager LX100 Server as a Trusted Server ... 8 Accessing and Logging On to Polycom ReadiManager LX100 ... 9 Moving Around in the Scheduling Administration Module ... 10 Tips When Working in the Polycom ReadiManager LX100 Web View ...
Page 4 Deleting Equipment from a Resource ... 68 Setting Up an MCU In Polycom ReadiManager LX100 ... 69 Setting up an MGC 100 in Polycom ReadiManager LX100 ... 69 Parameter Fields for a Polycom MGC 100 ... 70 Setting up a Radvision MCU-30 in Polycom ReadiManager LX100 ... 71 Parameter Fields for a Radvision MCU-30 ...
Page 5 Selecting a Template ... 163 Specifying the Type of Conference ... 163 Specifying Dial Options ... 164 Forcing MCU Usage ... 165 Setting the Video Mode for Multipoint Calls ... 165 Using Auto-Start or Manual Start for a Conference ... 166 © Polycom, Inc.
Page 6 Chapter 9 Advanced Setup and Maintenance Accessing Support ... 184 Creating Categories ... 184 Customizing Equipment Data ... 185 Importing Data Into Polycom ReadiManager LX100 ... 187 Importing User Data ... 187 Importing Resources ... 188 Importing Equipment ... 190 The Administrator Console ...
Page 7: About This Guide
Administration module of Polycom ReadiManager LX100. This guide is intended for installers and administrators who are setting up the Scheduling Administration module of Polycom ReadiManager LX100 for the first time and as a reference for administrators making changes to network information and managing resources over time.
Page 8: Conventions
Polycom ReadiManager LX100 Scheduling Administrator’s Guide For information about Scheduling and managing conferences Managing problems with resources Conventions The following conventions are used in this guide: Boldface References to other sections in this book are indicated with are viewing the HTML or PDF-versions of this document, these provide hyperlinks to the associated section.
Page 9: Chapter 1 Welcome To Polycom Readimanager Lx100
Welcome to Polycom ReadiManager LX100 Polycom ReadiManager LX100 is a pre-installed server with software that provides scheduling and management for video, audio, and data conferencing. A client/server software tool, Polycom ReadiManager LX100 encompasses scheduling and centralized management for your enterprise-wide video communications network and devices.
Page 10: Scheduling And Scheduling Administration
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Scheduling and Scheduling Administration Polycom ReadiManager LX100 makes life easier for people who want to schedule their own meetings with or without video, for the conference administrator who wants to manage videoconferences from setup to breakdown, and for the network administrator who monitors the reliability of video networks.
Page 11: System Configuration
Device Management module. System Configuration The System Configuration module is used primarily when you first set up Polycom ReadiManager LX100, and later, if you need to make changes to the configuration. In addition, this module gives you access to License Management, if you purchase additional seats, and to Advanced Setup, through Microsoft Windows Remote Desktop.
Page 12 Polycom ReadiManager LX100 Scheduling Administrator’s Guide System Configuration...
Page 13: Chapter 2 Getting Started
Accessing and Logging On to Polycom ReadiManager LX100 Moving Around in the Scheduling Administration Module Tips When Working in the Polycom ReadiManager LX100 Web View For administrators, it also includes an overview of what you need to know to set up...
Page 14: Client System Requirements
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Client System Requirements The web interface of the the following: Microsoft Windows 2000 or XP Microsoft Internet Explorer 5.5 or greater with Active X control permission enabled Intel Pentium II-class processor or higher 64 MB RAM. Recommended 128MB RAM for better performance...
Page 15 • • Click OK to save the changes to the Security Settings for internet. Select Settings dialog box. © Polycom, Inc. Custom Level button to open the Security Settings dialog box. Download signed ActiveX controls Run ActiveX controls and plug-ins...
Page 16: Setting The Polycom Readimanager Lx100 Server As A Trusted Server
In the Internet Options dialog box, click the Security tab. Click the Under the field “Add this Web site to the zone,” enter the URL of the Polycom ReadiManager LX100 Uncheck the checkbox "Require server verification (https:) for all sites in this zone".
Page 17: Accessing And Logging On To Polycom Readimanager Lx100
For details, see >> At the Homepage, select the area of Polycom ReadiManager LX100 in which you want to work. For example, to work in Scheduling Administration (described in this...
Page 18: Moving Around In The Scheduling Administration Module
Depending on your user permissions, the menus and commands available to you may differ from those shown in the screenshots in this manual. Tips When Working in the Polycom ReadiManager LX100 Web View To maximize the performance of user remains at one screen for some time without taking any action, their session with...
Page 19: Overview Of Setup Tasks
Templates Enter User Groups and User information. (See User Data on page If your network uses LDAP, configure LDAP within Polycom ReadiManager LX100, so that users can be automatically added. (See page Enter the following information about your network topology: •...
Page 20 Polycom ReadiManager LX100 Scheduling Administrator’s Guide If your company uses Microsoft Outlook or Lotus Notes, install the Outlook or Notes component of you want to be able to schedule video meetings. For details, see ReadiManager LX100 Outlook Scheduling Lotus Notes If you have gateways, consider setting up Least Cost Routing to help reduce the cost of calls.
Page 21: Chapter 3 Setting Up The Domain, Templates, And Users
Creating a New User Group Fields in the User Group Form Copying a Group to Create a New Group Adding Users to Groups Adding a User to Polycom ReadiManager LX100 Fields in the User Information Form Viewing Information about Users Viewing User Permissions Changing User Information Changing a User’s Password...
Page 22: Setting Up The Domain
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Setting Up the Domain Polycom ReadiManager LX100 contains a domain record in which you define several settings that impact how users schedule and work with conferences. To define settings for the domain From the menu bar, choose Admin > Domains.
Page 23: Enabling Ical
Domain record is not required to enable conference and meeting requests to be sent correctly from Outlook or Notes. It applies only to conferences created and managed from the © Polycom, Inc. Chapter 3 - Setting Up the Domain, Templates, and Users Description An identifier for the domain.
Page 24: Setting Up Conference Templates
When a conference is started, MGC-specific settings from the Conference Setting template are sent to the MGC. If the MCU is not a Polycom MGC, some of these settings do not apply and are ignored by Polycom ReadiManager LX100.
Page 25: Fields In The Conference Setting Template Form
Video Alg Entry Tone Exit Tone End Time Alert © Polycom, Inc. Chapter 3 - Setting Up the Domain, Templates, and Users Description Name of the template. This name will appear in drop-down lists in the Domain form, User Information form, and Advanced Settings dialog box.
Page 26 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Field Name Talk Hold Time (sec) Audio mix depth Dial Options Force MCU Auto Start Conferences Chair Control Option Description Indicates the minimum period, in seconds, that a participant has to speak to become the main speaker. During this period, no other participant is allowed to become the main speaker.
Page 27 People + Content T120 Lecture Mode Lecture Mode © Polycom, Inc. Chapter 3 - Setting Up the Domain, Templates, and Users Description Specifies the maximum speed at which a conference can be conducted. Choices include None, Audio, 128, 256, 320, 384, 512, and 768.
Page 28: Setting Up Users And Working With User Data
Video Mode Setting Up Users and Working with User Data All people who will access even those who only use the Outlook component of Network Aware Scheduler. This section includes the following topics about working with users: About User Groups...
Page 29: About User Groups
Note: When the groups a user is associated with do not grant them access to a feature, they do not see that feature in Polycom ReadiManager LX100. Polycom ReadiManager LX100 definitions of these groups cannot be changed or deleted. However, you can create additional user groups to meet your needs, and set specific user privileges for those.The tables below provide a general description of the user group types included...
Page 30 Type/Category Description The Network Administrator has the ability to create and edit network diagrams for their domain in the Polycom Video Network Management module. This administrator also has the ability to view and modify resources, and scheduled conferences, and to approve requested conferences Request Only is a variation of the Scheduler profile.
Page 31 Only Schedule Conference View Conference Global Receive Scheduling Emails Order Catering Access Trouble Tickets from Schedule page © Polycom, Inc. Chapter 3 - Setting Up the Domain, Templates, and Users Global None None None Global None None None Global Domain Domain Domain Domain Domain Domain None...
Page 32 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Table 3-2. Capabilities Granted with Each Default User Group Note that Global and Domain both indicate access to that capability. Access Advanced Settings from Schedule page Schedule Interface Caterer Maintenance Modify Caterers Delete Caterer...
Page 33: Creating A New User Group
Modify/Delete Users. Creating a New User Group Polycom ReadiManager LX100 groups, if they are needed. When you create a new user group, you indicate what permissions users assigned to that group will have, and whether they are on a Global or Domain basis.
Page 34 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Field Name Group Details Name* Description* Admin License Management View/Modify Equipment Type/Category Equipment Type/Category Delete Generate All Reports Resource View Resources Modify Resources Delete Resources View Equipment Information Modify Equipment Information Scheduling Approve and Manage...
Page 35: Copying A Group To Create A New Group
You will see the new group name listed in the Groups list. You can now assign users to this new group. © Polycom, Inc. Chapter 3 - Setting Up the Domain, Templates, and Users Description Determines whether users can create and modify network topology information.
Page 36: Adding Users To Groups
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Adding Users to Groups You can add users to groups when you set up each user record. You can also add one or more users to a group from the list of groups. This is a faster method when you have existing user records.
Page 37 You can also import information about users from a file (for details, see on page 187), and if your network has an LDAP server, you can set up Polycom ReadiManager LX100 so that LDAP users can automatically be added (for details, see...
Page 38: Fields In The User Information Form
Country in which user resides. This will be the user’s logon name. Password for user to access Polycom ReadiManager LX100. Email address to which conference-related messages are sent. If the user is a facilitator for a resource, remote alerts will also be sent to this address.
Page 39 A list of available groups that could be assigned to the user. The user groups assigned to this user. The groups assigned here determine what the user can and cannot do in Polycom ReadiManager LX100. For details, see Table 3-1 on page 21.
Page 40 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Viewing Information about Users You can see a list of all users, or you can search for a subset of users, such as those that live in a particular city or state. User lists include contact information. When you want to see additional information, you can open individual user records.
Page 41: Viewing User Permissions
Locate the record for the user your want, and in the View column, click the link for that user. The User Privileges form for the user opens. © Polycom, Inc. Chapter 3 - Setting Up the Domain, Templates, and Users features by being assigned...
Page 42: Changing User Information
Changing a User’s Password As a user, you can always change your own password. In addition, Network Administrators and Global Administrators can change the password for other users. To change your own user password From the menu bar, choose Users >...
Page 43: Sending Broadcast Email To Listed Users
To change a different user’s password If you are a Network Administrator or Global Administrator, you can also change the password for other users. From the menu bar, choose Users > List All, or choose Users > Search to find the user for whom you want to change information.
Page 44: Setting Up Ldap
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Setting Up LDAP If your network uses LDAP and Active Directory or a similar program, you can set up Polycom ReadiManager LX100 ReadiManager LX100 ReadiManager LX100 Users are Added to Polycom ReadiManager LX100 You set up and enable LDAP in screen.
Page 46 LDAP Configuration form. Note: Once an LDAP user has been entered as a Polycom ReadiManager LX100 user, their logon information exists in both the LDAP database and the Polycom ReadiManager LX100 database. Changing user information in one database does not affect the information in the other database, nor does deleting the user record in one database delete it from the other database.
Page 47 It should include: User Name Password Domain set to root IP of the © Polycom, Inc. Chapter 3 - Setting Up the Domain, Templates, and Users Polycom ReadiManager LX100 server. Polycom ReadiManager LX100...
Page 48 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Setting Up Users and Working with User Data...
Page 49: Chapter 4 Entering Network Topology Data
The Network Topology Structure Hierarchically, your video network in Polycom ReadiManager LX100 is organized like this: Pipes are an additional, important part of the network, but are not part of the hierarchy.
Page 50 Areas provide a way to organize zones. (See on page 45.) Zones roughly correspond to a building or a floor in a building. A Zone in Polycom ReadiManager LX100 may correspond to an H.323 Zone, however it does not have to.
Page 52: Setting Up And Working With Areas, Zones, And Pipes
Pipes. A list of the items you requested appears. Once one of these lists is in view, it’s easy to see related network information, because the lists include links to related items. Each area record on the Area list contains a link to the zones in that area.
Page 53: Defining An Area
Figure 4-4. Area, Zone, and Pipe Lists When Polycom ReadiManager LX100 is first installed, these lists include a few default records. Most of these initial records exist only as examples, and can be deleted. The one exception is the Off Net Zone. This zone is defined so that you can set up endpoints that are not on the network.
Page 54: Defining A Zone
In Polycom ReadiManager LX100, a zone may correspond to the H.323 definition, but this is not a requirement. A zone is a grouping of resources and endpoints that have a shared set of video bandwidth among them.
Page 55: Defining A Pipe
For example, say you have three zones, A, B, and C. If you want to place a call from A to C, but the pipe between A and C is too loaded, Network Aware Scheduler knows the network routers will use the path from A to B to C.
Page 56 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Note: Pipes can only be created or edited from the main screen of the ReadiManager LX100 Video Network Management screen. Before creating a pipe, the two zones that are connected by the pipe must already be defined.
Page 57: Changing Information About Areas, Zones, And Pipes
Zone Two Comments Changing Information About Areas, Zones, and Pipes Changes to the network topology can only be made by Network Administrators and Global Administrators. To change information about an area, zone, or pipe Display the list of areas, pipes, or zones.
Page 58 Polycom ReadiManager LX100 Scheduling Administrator’s Guide resources and zones that were in that area, when scheduling conferences. Those resources will not be able to be scheduled unless they are assigned to a new zone. To delete an area, zone, or pipe Display the list of areas, pipes, or zones.
Page 59: Chapter 5 Setting Up And Working With Resources
Deleting a Resource Assigning or Removing Resource Facilitators Associating Equipment with a Resource Setting Up an MCU In Polycom ReadiManager LX100 Setting up a Video Codec in Polycom ReadiManager LX100 Setting Up Services Managing Problems with Resources © Polycom, Inc.
Page 60: Defining A Resource
You can also import information about resources, from a file. For details, see Resources Tip: In most cases, you will only want room resources to show in the network diagram for users who are scheduling conferences. To prevent hubs from displaying during scheduling, select the “Hidden”...
Page 61: Fields In The Resources Form
Users can see this image in graphical views of the network, when scheduling conferences or designing diagrams. To view it, right-click on the resource in the tree view and choose View Image.
Page 62 This is useful when a system that is not part of this network, (e.g., a partner's video system), is repeatedly added to other conferences and you want to avoid repeatedly entering the system information as a guest in every call.
Page 63 Hidden: The resource only appears on the schedule and network diagrams to users associated with it as facilitators. The amount of time required for setup of the resource before the time of the conference. During scheduling, this will be added to the requested time for the conference, but will not be shown in the users' calendars.
Page 64: Adding Isdn-Only Resources Without Ip Connections
Comments Adding ISDN-Only Resources without IP Connections If you have a remote office or regular guest to conferences who is off your network (ISDN only, with no IP connection, or managed by a different enterprise), but who you want to conference in without having to use the manual guest entry for every call, set them up as a resource.
Page 65: Viewing Information About Resources
You can search by Resource Name, Resource Nickname, and City. A list of users that match the criteria you entered appears. Tip: Type the first few characters of the text you want to match. Polycom ReadiManager LX100 will find all entries that start with those characters.
Page 66: Changing Resource Information
Polycom ReadiManager LX100 Scheduling Administrator’s Guide To see details about a resource >> Locate the resource in the resource list, and in the View column, click the Resource link. The Resource Information form opens. Changing Resource Information Only Network Administrators and Global Administrators can make changes to all resources and associated equipment.
Page 67: Deleting A Resource
If a resource is scheduled, it cannot be deleted. If you attempt to delete a scheduled resource, Polycom ReadiManager LX100 will display an error message to this effect. If you need to delete a resource that is currently scheduled, create a Schedule Report to see what conferences it is scheduled in;...
Page 68: Associating Or Removing A Facilitator From A Resource
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Note: Facilitator and Resource Contact serve two different purposes, but can be the same person. See additional information, see the discussion of the Resource contact field under Fields in the Resources Form Associating or Removing a Facilitator from a Resource You add and remove facilitators from individual resources from the Resource Information form.
Page 69: Associating Or Removing A Facilitator From All Resources In A Zone
To add a facilitator to all resources in this zone From the menu bar, choose Network > Zones. In the list of zones, locate the zone to which you will add a facilitator, and in the View column, click Zones.
Page 70 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Click the Assign Zone Facilitator link at the top of the form. In the drop-down on the left, select the person you want to be the facilitator for all resources in this zone. Click Add.
Page 71: Associating Equipment With A Resource
The Equipment for Room list appears. © Polycom, Inc. Chapter 5 - Setting Up and Working with Resources Setting Up an MCU In Polycom ReadiManager LX100 Setting up a Video Codec in Polycom ReadiManager LX100 on page 73. Equip link.
Page 72: Adding Equipment To A Resource
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Note: resource, and clicking the Equipment link at the top of the form. To see details about a particular piece of equipment, locate it in the equipment list and in the View column, click the Equipment link.
Page 73: Fields In The Equipment Information Form
The steps below describe the basic process of adding equipment to a resource. For specific information about adding MCUs (bridges) and video endpoints, see an MCU In Polycom ReadiManager LX100 in Polycom ReadiManager LX100 To add equipment to a resource...
Page 74 For examples of parameter fields, see: Parameter Fields for a Polycom MGC 100 Parameter Fields for a Video Codec Enter any specific comments about this piece of equipment. Check this field to send a pager email and email to the resource contact and facilitator(s).
Page 75 It is updated after each polling cycle. This is not related to the diagnostic jitter test available in the Network Management screen, which is measured from the PC that requests the diagnostic test. Last measurement that was read.
Page 76: Moving Equipment From One Resource To Another
Last Call End Time Last Call Remote Last Call Speed Moving Equipment from One Resource to Another If Polycom Video Network Management is installed, you can move equipment from one resource to another. For details, see page 220. Deleting Equipment from a Resource Deleting equipment from a resource removes the equipment from the database.
Page 77: Setting Up An Mcu In Polycom Readimanager Lx100
Setting up a Radvision MCU-30 in Polycom ReadiManager LX100 Setting up an MGC 100 in Polycom ReadiManager LX100 The steps below provide a general overview of how to set up an MGC 100 in Polycom ReadiManager LX100. The parameter fields that appear for this model are described...
Page 78: Parameter Fields For A Polycom Mgc 100
Click this link to define specific IP service information for each H.323 card in the MGC. For details, see Services (IP) on page 79. Setting Up an MCU In Polycom ReadiManager LX100 Setting Up Services on page 76. on page 84.
Page 79: Setting Up A Radvision Mcu-30 In Polycom Readimanager Lx100
Setting up a Radvision MCU-30 in Polycom ReadiManager LX100 The steps below provide a general overview of how to set up a Radvision MCU-30 in Polycom ReadiManager LX100. The parameter fields that appear for this model are described under Create a resource record for a hub. For details, see page 52.
Page 80: Parameter Fields For A Radvision Mcu-30
MCU implementation. Maximum number of licensed continuous presence conferences. This must be a numerical character. Maximum total conferences at once. Setting Up an MCU In Polycom ReadiManager LX100 on page 65.) Setting up a Radvision on page 71.‘...
Page 81: Important Settings For Use With People + Content
Maximum Transcoding Ports Important Settings for Use with People + Content If you want to use People + Content in conferences, you must have a a Polycom bridge (MCU) that has “IVR Capable” set to Equipment record for that bridge.
Page 82 If you do not define a service for the video codec, it cannot work within ReadiManager LX100 If a room contains more than one codec, create a room resource for each codec. Polycom ReadiManager LX100 does not support multiple codecs per room.
Page 83: Parameter Fields For A Video Codec
Parameter Fields for a Video Codec The table below shows the parameter fields for a Polycom Viewstation MP. For a more general description of how to set up a video codec, see Polycom ReadiManager LX100 Parameter Field Equipment Parameter Information...
Page 84: Setting Up Services
Setting Up Services Services are used to define how to communicate with MCUs, gateways, and video codecs in your network. The particular services you define will depend on the capabilities of your equipment. Services are defined in the equipment record for each MCU, gateway, and endpoint.
Page 85 In Polycom ReadiManager LX100, Direct Connect service must be defined in both the MCU equipment record and the video codec equipment record. Direct Connect must be configured in the MCU itself, as well as defined for the MCU equipment record in Polycom ReadiManager LX100.
Page 86: Setting Up Gateway Services
To ensure that gateway dialing can be made successfully, set up all gateway services that your gateway supports. If you use Least Cost Routing, Polycom ReadiManager LX100 uses the H.320 Service and the Gateway service when looking up Least Cost Routing tables. For more...
Page 87: Setting Up H.323 Services (Ip)
Fields in the H.323 Services (IP) Form for an Fields in the H.323 Services (IP) Form for a Radvision MCU-30 Fields in the H.323 Services (IP) Form for a Codec © Polycom, Inc. Chapter 5 - Setting Up and Working with Resources Description Descriptive name of the gateway service include the speed as part of the name.
Page 88 Polycom ReadiManager LX100 Scheduling Administrator’s Guide When you are finished defining the service, click Update. Click For video codecs, Direct will now appear in the Default Service list. Click Repeat steps 4 through 8 until all H.323 services are defined.
Page 89: Setting Up H.320 Services (Isdn)
Setting Up H.320 Services (ISDN) H.320 Services define how MCUs and Codecs can be reached through ISDN. The information required to define the ISDN service (H.320) in Polycom ReadiManager LX100 varies for MCUs and Codecs. Dial rules for dialing out from endpoints that use ISDN are also set in the H.320 (ISDN) form.
Page 90 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Fields in the H.320 Services (ISDN) form for an MCU For an example of where to find these settings in MGC Manager, see are Set in MGC Manager Field Name Details Service Name* Channels*...
Page 91 International Prefix* Local Area Codes* Number of Local Digits* Country Code* © Polycom, Inc. Chapter 5 - Setting Up and Working with Resources Description Name of the H.320 ISDN service. The maximum number of ISDN channels available to the endpoint. A channel is 64 kbps...
Page 92: Where Services Are Set In Mgc Manager
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Where Services are Set in MGC Manager You can look up the specific values required to define services for an MGC in Polycom ReadiManager LX100, in the MGC Manager software. The screenshots below show where these are defined in MGC Manager.
Page 93 To see the details for each H.323 card, right-click on it and choose Properties. The tabs in the Properties dialog box include the information you need to define in the H.323 services in the MCU equipment record in Polycom ReadiManager LX100. Figure 5-2. MGC Manager screen showing where the H.323 (IP) service is defined...
Page 94 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Figure 5-3. Span tab of the Network Service Properties dialog box in MGC Manager The Gatekeeper tab becomes available when you check the External Gatekeeper box on the Settings tab. Figure 5-4. Network Services Properties dialog box in MGC Manager H.320 (ISDN) settings in MGC Manager...
Page 95 Chapter 5 - Setting Up and Working with Resources H.320 (ISDN) services in the MCU equipment record in Polycom ReadiManager LX100. Figure 5-5. MGC Manager screen showing where the H.320 (ISDN) service is defined © Polycom, Inc.
Page 96 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Figure 5-6. Spans and Phones tab of the Network Service Properties dialog box in MGC Manager Setting Up Services...
Page 97: Where Settings You Need Are Defined In Radvision Mcu-30 Software
IP Address Defined for Radvision MCU-30 As shown in the figure below, the Addressing tab of the MCU-30 Board screen contains the IP address you need to enter in the MCU equipment record in Polycom ReadiManager LX100. Figure 5-7. Radvision MCU-30 Board screen with IP address...
Page 98 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Figure 5-8. Radvision MCU-30 MCU Services screen with list of services Details about a Service in Radvision MCU-30 This screen appears when you double-click on a service in the list of services. From this screen you can drill-down further, to display details about conference views.
Page 99 On the screens shown below, you can determine the Mode setting required in the H.323 Service form in Polycom ReadiManager LX100. The field “Voice Activate Method” sets whether Continuous Presence (All see one) or Switching (See you see me) is used.
Page 100: Setting Up Dial-In On The Mgc
The Service Name is the ISDN service name, and the Dial-in Number is the number that ISDN dial-in participants will use in order to connect to the conference. In Polycom ReadiManager LX100, go to the Equipment form for the MGC. Setting Up Services...
Page 101 Otherwise the room is assigned to a different MCU, even though there is a MCU nearby. Priority is given to the MCU with the highest number of participants. © Polycom, Inc. Chapter 5 - Setting Up and Working with Resources...
Page 102: Managing Problems With Resources
When you associate equipment with a resource, you can indicate whether to enable alerts for that equipment. Doing so will result in an email being sent to the facilitator in the event of a critical alarm on the device. (A critical alarm indicates that Polycom ReadiManager LX100 cannot contact the equipment.) It is not necessary to enable alerts for every piece of equipment that needs to function in a conference.
Page 103 When an attempt to start a conference fails, the creator of the conference and resource facilitators will receive an email and a page. Both messages alert you that the conference failed and why. Example of Conference failure email: From: Polycom ReadiManager LX100 Alert [videoalerts@yourcompany.com] Sent: [[date sent]] To: [[Scheduler]] Subject: Alert!
Page 104 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Managing Problems with Resources...
Page 105: Chapter 6 Reporting
The types of Reports available from the Reports menu vary, depending on your user rights in Polycom ReadiManager LX100. All users have the ability to create Schedule Reports. However, only the Global Administrator has default rights to generate other types of reports.
Page 106: Creating Schedule Reports
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Creating Schedule Reports Schedule Reports list details about scheduled conferences. These reports are available to all Polycom ReadiManager LX100 users: Daily Report. Shows conferences for a particular day. Weekly Report. Shows conferences for a particular week.
Page 107: Creating Standard Reports
Each standard report uses one table or view in the database. If you need to create more complex reports that combine information from different tables in the Polycom ReadiManager LX100 database, you can create custom reports. For more information,...
Page 108 Polycom ReadiManager LX100 Scheduling Administrator’s Guide After you select a report type, the Report Generator opens. The type of report data you selected appears expanded in the drop-down list, displaying the fields that can be included in the report. Each field corresponds to a column (or field) in the database.
Page 109 Order. This means that resources will be organized alphabetically, “ascending” from A to Z. If you wanted to change the order to Descending, right-click on the item in the Grouped Fields box and choose Order > Descending. © Polycom, Inc. Chapter 6 - Reporting Add the columns you want to group by to the middle list box.
Page 110 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Filter the information, to limit the scope of the report. If you want to limit the information that is returned for this report, you can filter it by adding fields to the Filtered Fields list box.
Page 111 If you want to save the report settings so that you can run this report again in the future without having to specify the criteria, click Save, enter a name for the report, and click OK. © Polycom, Inc. Export button.
Page 112: Clearing The Report Screen
You can summarize certain types of data and add the summary to the report. For example, if you want to know the number of conferences that each user has scheduled, you can have Polycom ReadiManager LX100 count the conferences per user and add a column with that data to the report.
Page 113 In this example, you want to count the number of conferences per user, so you right-click on Conference ID and select Summary > Count. © Polycom, Inc. Right-click on the field you want to summarize and select the type of summary.
Page 114 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Click The results of the report display. (Optional) If desired, you can see the results as a chart. To do so, click Results. Report. Summarizing Data in Reports and Displaying a Chart The type of summary...
Page 115: Exporting Report Data
Exporting Report Data You can export Report Result data for use in a program outside of Polycom ReadiManager LX100. When you export, you can choose to do so in either Comma Separated Value (.csv) format, or Rich Text Format (.rtf.). CSV format is easily opened in spreadsheet programs such as Microsoft Excel, database programs, and other applications.
Page 116: Accessing A Saved Report
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Click Save. Accessing a Saved Report You can return to saved reports in the future, without having to recreate them. Saved reports do not contain actual data. Rather, they are reporting criteria that indicate what information should be listed, how it should be grouped, and what filters should be applied.
Page 117: Creating Custom Reports
To illustrate how to create a custom report, the steps below describe the example of creating a report that shows what conferences were created by each Polycom ReadiManager LX100 user. To create such a report, you need data from two tables: the Conference table, which holds data about conferences, and the Employee table, which contains data about users.
Page 118 Polycom ReadiManager LX100 Scheduling Administrator’s Guide user. Right-click on CreatorID and choose Join, or click the bottom of the screen. The Join dialog box opens, listing the available tables and views. In the Join dialog box, scroll to bring the table you want into view and double-click on it to expand it and see the fields in the table.
Page 119: Some Common Joins
Equipment description, model, and so forth, for each piece of equipment you have defined Resource that equipment is used © Polycom, Inc. Polycom ReadiManager LX100 Select all rows common to both. Includes data only if it appears in both tables.
Page 120: Scheduling Recurring Reports
Scheduling Recurring Reports The Polycom ReadiManager LX100 administrator can schedule and run recurring reports by using a special program, run on the Polycom ReadiManager LX100 server. Reports created through this program are in csv format and are stored in the directory [drive:] convention "...
Page 121 The Report Scheduler window appears. To create a new report From the Report Schedule window, click the The following screen appears. © Polycom, Inc. Chapter 6 - Reporting New Report Schedule button.
Page 122 Polycom ReadiManager LX100. When you select Saved Report, the drop-down list includes any Custom Reports that have been created in Polycom ReadiManager LX100. In the Schedule fields, indicate how often and when you want the report to be run.
Page 123: Chapter 7 Using The Scheduling Wizard
Polycom ReadiManager LX100 includes two different web interfaces for scheduling conferences: A scheduling wizard interface that helps users schedule video conferences quickly through the web. A standard scheduling interface that is available through the Polycom ReadiManager LX100 application pages. The standard interface is also available through add-in components that work with Microsoft Outlook and Lotus Notes when the components are installed on a client machine.
Page 124: Scheduling A Video Conference: Basic Steps
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Scheduling a Video Conference: Basic Steps Scheduling a video conference with Polycom ReadiManager LX100 takes just a few quick steps. Use the instructions below to get started. When you are ready for a more in-depth look at all the features, turn to Conferences on page 142.
Page 125 Tip: You can set up recurring conferences. For details, see page 129. © Polycom, Inc. Chapter 7 - Using the Scheduling Wizard...
Page 126 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Select the rooms to use in the conference. • Expand the area folders to see available rooms. • To include a room, highlight it and click Add. The rooms appear in the list on the right.
Page 127 When Polycom ReadiManager LX100 tells you the conference has been scheduled, click OK. A series of messages appear, as Polycom ReadiManager LX100 reserves resources, schedules participants, and sends emails related to this conference. © Polycom, Inc. Chapter 7 - Using the Scheduling Wizard...
Page 128 Polycom ReadiManager LX100 Scheduling Administrator’s Guide That’s it! Your video conference is scheduled. When the confirmation page reappears, click Home return to the first page, where you can continue scheduling and managing videoconferences. Click Exit to close the Polycom ReadiManager LX100 wizard.
Page 129: Scheduling Features In The Wizard
Scheduling Features in the Wizard The Polycom ReadiManager LX100 scheduling wizard includes a number of features that help make video conferencing more efficient and customized for your needs. These are described in the remainder of this section: Scheduling Based on Room-Availability...
Page 130 If your conference needs to occur in particular rooms, you can start the scheduling process by clicking When you begin scheduling in this way, Polycom ReadiManager LX100 displays the times that the rooms you selected are already scheduled, so that you can plan more efficiently.
Page 131 Select the time for the conference and click the right arrow. On the Confirm Selections screen complete the conference request as you normally would: enter a title for the conference, any notes, and click Finish. © Polycom, Inc. Chapter 7 - Using the Scheduling Wizard...
Page 132: Finding A Room That Fits Your Needs (Filtering)
In addition to the meeting duration, additional time is scheduled before and after the meeting, depending on the requirements for the particular room. When your Polycom ReadiManager LX100 Administrator defines your video network resources, each room is assigned Setup Minutes and Breakdown Minutes that are needed before and after a conference.
Page 133 VCRs, projectors, and so forth. When trying to locate a particular room, use this filter to limit the view to just the rooms containing required equipment. Note: If your network administrator has defined an equipment type called “Non-Video” or “Audio Only,” you can use it to filter for rooms without video equipment when a conference room is needed, but there is no need to use videoconferencing.
Page 134: Using My Favorites To Select A Room
Then Filter for another resource, add, and so forth. Note: in your network must be defined in the database. Lack of resources that match your request may mean that such resources are not available, or it may mean that the characteristics you are searching for were not defined for any resources.
Page 135: Sending Email Notifications About The Conference
Users who have ICAL-enabled on their mail client can receive and respond to invitations to these conferences. Before you can use existing contact lists for the first time, you must configure Polycom ReadiManager LX100 to recognize them. For more information, see Contact Lists Note: You don’t have to include user emails in the Wizard form.
Page 136: Configuring Contact Lists
Polycom ReadiManager LX100, you must configure Polycom ReadiManager LX100 to recognize them. You can enable Polycom ReadiManager LX100 Contacts. This will list the users entered in the Polycom ReadiManager LX100 user database. Remote Contacts (LDAP). This will provide access to any corporate database of users.
Page 137: Creating Recurring Conferences
Creating Recurring Conferences You can create recurring conferences through the scheduling wizard. The maximum number of times a conference can recur is determined by your Polycom ReadiManager LX100 administrator. If you exceed the maximum, a message box will display, asking you to reduce the number of recurrences.
Page 138 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Note: Polycom ReadiManager LX100 conferences, but does support Daily, Weekly, and Monthly meetings. Finish creating the conference, as you normally would. When you click checks availability and bandwidth as it normally does, and reserves the resources for all recurring meeting times, if there are no conflicts.
Page 139: Setting The Host Site For A Multipoint Call
A check mark indicates whether Dial-In is currently selected. To allow a different endpoint to dial this resource, make sure this setting is not selected. © Polycom, Inc. is not selected and you select dial-in for one or more individual resources, Chapter 7 - Using the Scheduling Wizard...
Page 140: Changing How The Connection Is Made
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Changing How the Connection is Made Some resources can be connected to in more than one way. Connection methods include Dial-In, ISDN, IP, and a Direct connection to an MCU. The methods available for a given endpoint appear in the Connect Using menu. You can change the method to be used when scheduling.
Page 141: Adding A Guest To A Videoconference
Note: If you have a regular guest who is off your network or an employee in a remote office without an IP connection into the network, and you want to be able to conference that guest...
Page 142 Dial Out or Dial In. Whether the conference will dial out to the guest, or the guest will dial in. Number. The IP or ISDN number the Network Aware Scheduler will use to reach the guest, if the call is auto-started.
Page 143: Using Advanced Settings
Chair Control PIN Note: The ability to view and change Advanced Settings depends on your permission settings. If you do not see an Polycom ReadiManager LX100 values. For more information, contact your © Polycom, Inc. Chapter 7 - Using the Scheduling Wizard...
Page 144: Selecting A Template
Advanced Settings dialog reflect the settings associated with that template. You may have only one template available in Advanced Settings, or your network administrator may have created multiple templates to adjust the Advanced Settings in different ways.
Page 145: Specifying Dial Options
The Force MCU usage is set automatically if you specify Bridged Audio Only. You may also want to use this setting if you want to require all endpoints to dial in to a single © Polycom, Inc. allows you to use a combination of video and audio connections in this Chapter 7 - Using the Scheduling Wizard on page 131.
Page 146: Setting The Video Mode For Multipoint Calls
Polycom ReadiManager LX100 Scheduling Administrator’s Guide number and connect inside the same bridge. When this setting is not selected, the endpoints can connect directly to each other with either point-to-point configurations or using one endpoint’s built-in MP capability. Setting the Video Mode for Multipoint Calls The Video Mode setting determines the initial screen layout on an endpoint’s monitor...
Page 147: Using Auto-Start Or Manual Start For A Conference
“None.” A conference can have only one People + Content setting. What you select here determines the setting to be used for all participants in the conference. © Polycom, Inc. Chapter 7 - Using the Scheduling Wizard...
Page 148: Using T.120
This selection supports both IP and ISDN. Using T.120 Polycom ReadiManager LX100 allows you to define T.120 conferences, and to select the speed for the T.120 connection. Select “None” to disable the T.120 mode. T.120 is a standard that contains a series of protocols and specifications describing application sharing in multi-point data communication.
Page 149: Chair Control Pin
Be sure to make note of this PIN in your own records. You will need to communicate Setting the Host Site for a Multipoint Call © Polycom, Inc. Selecting this option uses T.120 resources on the bridge. It is best not to select it...
Page 150: Managing Scheduled Conferences
On the home page of the scheduling wizard, click the name of the conference. (If necessary, scroll to bring the conference into view.) Polycom ReadiManager LX100 loads the existing conference. Use the right arrow and left arrow buttons to move through the screens and make desired changes to the rooms, conference time, guests, and notes.
Page 151 Click the When asked to confirm, click Yes. The conference is deleted. Email messages are sent to the facilitators for the rooms involved. © Polycom, Inc. Delete button. Chapter 7 - Using the Scheduling Wizard Check the box next to the conference you want to delete.
Page 152 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Managing Scheduled Conferences...
Page 153 Scheduling and Managing Polycom ReadiManager LX100 includes two different web interfaces for scheduling conferences: A standard interface that is available through the Polycom ReadiManager LX100 application pages. The standard interface is also available through add-in components that work with Microsoft Outlook and Lotus Notes when the components are installed on a client machine.
Page 154: The Scheduling Window
The Scheduling Window Conferences are scheduled and managed in a special window, accessed with the Conference > Schedule menu command. When you want to return to the main Polycom ReadiManager LX100 screen, click the logo in the upper-left. A view of your video network appears here.
Page 155: Creating The Conference Request
The Reference # is recorded with the details of the conference and can be used for billing purposes. If Polycom ReadiManager LX100 is set up to use automatic reference numbers, you will see your billing number appear in the Reference # field.
Page 156 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Click the globe to load the network and see your video network resources. In the list of Resources, expand the network folders by clicking the plus signs to find the resources you want. Areas are the highest-level folders, zones are inside the areas, resources are inside the zones, and equipment is inside the resources.
Page 157 (Optional) Edit the Conference Contact, Contact Phone, and Contact Email, if appropriate. This information will appear on messages about the conference that are sent to attendees. Polycom ReadiManager LX100 automatically inserts your contact information. © Polycom, Inc. button to move it to the Selected Resources box on the right.
Page 158 10. Click Network Aware Scheduler checks the request against other scheduled conferences for video bandwidth limits across the entire network, and checks the availability of selected resources. If everything is clear and there are no conflicts, the conference is scheduled and entered into the database.
Page 159: Finding A Resource That Fits Your Needs (Filtering)
VCRs, projectors, and so forth. When trying to locate a particular room, use this filter to limit the view to just the rooms containing required equipment. Note: If your network administrator has defined an equipment type called “Non-Video” or “Audio Only,” you can use it to filter for rooms without video equipment when a conference room is needed, but there is no need to use videoconferencing.
Page 160 Then Filter for another resource, add, and so forth. Note: in your network must be defined in the database. Lack of resources that match your request may mean that such resources are not available, or it may mean that the characteristics you are searching for were not defined for any resources.
Page 161 Enter the date and duration for the conference. Enter the desired time Click the Resources tab. Network Aware Scheduler applies the filter and shows only those resources available at the date and time you specified. For more details about fields in the Date/Time tab, see ©...
Page 162: Using My Favorites To Select A Resource
My Favorites folder. Resources can only be added to the My Favorites folder if they exist in the Local Network. Resources that appear in other networks cannot be added to the My Favorites folder. Resources from My Favorites can be scheduled in the same manner as the other resources that appear in the Resources tab.
Page 163: Requesting Specific Dates And Times
If you know the time you want, enter it in the If you have a time range in mind, click enter the starting and ending times you want to consider. Network Aware Scheduler will find the earliest time in that range which works for all selected resources.
Page 164 Then click the Resources tab to have Network Aware Scheduler show you available resources. Leave this box unchecked if you have already selected desired resources and want to set the conference date and time.
Page 165: How Much Time Is Reserved
Users who have ICAL-enabled on their mail client can receive and respond to invitations to these conferences. Before you can use existing contact lists for the first time, you must configure Polycom ReadiManager LX100 to recognize them. For more information, see...
Page 166: Configuring Contact Lists
The addresses of the users you selected appear in the To field. Configuring Contact Lists Before you can use contact lists for the first time in Polycom ReadiManager LX100, you must configure Polycom ReadiManager LX100 to recognize them. You can enable Polycom ReadiManager LX100 Contacts.
Page 167 • • • • © Polycom, Inc. Check the Enable Remote Contacts (LDAP) option. Enter your user name for the LDAP server. Note: The user name, password, and domain you enter must have LDAP access permissions. If you are not sure whether you have LDAP access permissions, contact your network administrator.
Page 168: Creating Recurring Conferences
The maximum number of times a conference can recur is determined by a setting for the domain, which is specified by your Polycom ReadiManager LX100 administrator. If you exceed the maximum, a message box will display, asking you to reduce the number of recurrences.
Page 169: Viewing Details About A Resource
A Details tab appears on the left, and shows the characteristics of the selected resource. Note: list is selected. © Polycom, Inc. Chapter 8 - Scheduling and Managing Conferences This tab does not appear until one of the resources in the Selected Resources...
Page 170: Using The Legend
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Using the Legend The Legend tab defines the colors associated with resources. Using the Advanced Settings After you click labeled default settings for these important scheduling details: Template Selection Type of Conference Dial Options...
Page 171: Selecting A Template
Advanced Settings dialog reflect the settings associated with that template. You may have only one template available in Advanced Settings, or your network administrator may have created multiple templates to adjust the Advanced Settings in different ways.
Page 172: Specifying Dial Options
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Rooms Only Select equipment in them will not be available to other people, no bandwidth will be reserved for the conference. All other Advanced Settings for the conference become irrelevant, and are grayed out in the dialog box.
Page 173: Forcing Mcu Usage
When selecting a video mode, it’s a good idea to consider the MCU resources that it will require. Normally, Switching mode consumes fewer MCU resources than Continuous © Polycom, Inc. Chapter 8 - Scheduling and Managing Conferences on page 170.
Page 174: Using Auto-Start Or Manual Start For A Conference
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Presence mode. The greater number of small video windows that are used, the more video resources required on the MCU. Using Auto-Start or Manual Start for a Conference When Auto-Start is selected in the Advanced Settings dialog box, the call will be dialed automatically at the start time of the videoconference, or a little before, based on any required setup minutes.
Page 175: Using People + Content
Visual Concert PC Visual Concert FX H320 Duo Video None Select “None” when dual-streams of data are not required. People + Content This Polycom proprietary technology works with most Polycom endpoints. © Polycom, Inc. Chapter 8 - Scheduling and Managing Conferences...
Page 176: Using T.120
This selection supports both IP and ISDN. Using T.120 Polycom ReadiManager LX100 allows you to define T.120 conferences, and to select the speed for the T.120 connection. Select “None” to disable the T.120 mode. T.120 is a standard that contains a series of protocols and specifications describing application sharing in multi-point data communication.
Page 177: Chapter 8 Scheduling And Managing Conferences
>> Right-click on the desired resource in the Selected Resources box of the Conference Resources window and choose “Host Site” will appear in parentheses next to the designated resource. © Polycom, Inc. Chapter 8 - Scheduling and Managing Conferences Select As Host Site.
Page 178: Changing Dial-In Settings For Individual Resources
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Changing Dial-In Settings for Individual Resources You can specify whether a particular resource should dial-in to a conference. Note: If Dial-in Only is selected in Advanced Settings, Dial-In will be selected for all resources, and the dial-in setting for individual resources cannot be changed.
Page 179: Setting The Connection Type For Individual Resources
To set the connection type for an individual resource >> Right-click on the desired resource in the Selected Resources box of the Conference Resources window and choose the appropriate setting. A check mark indicates the current setting. © Polycom, Inc. Chapter 8 - Scheduling and Managing Conferences...
Page 180: Adding A Guest To A Videoconference
Note: If you have a regular guest who is off your network or an employee in a remote office without an IP connection into the network, and you want to be able to conference that guest...
Page 182: Managing Scheduled Conferences
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Managing Scheduled Conferences After a videoconference has been scheduled, you can make changes to it using the Manage Conference feature from the menu bar. When you choose it, the Manage Conferences window opens. Clicking the Globe loads the conferences into the window. The default filter for conferences is from seven days in the past to 30 days in the future.
Page 183 Black: Conference was in the past. Green: Conference is currently active. Blue: Conference will occur in the future. Red: Conference failed to start. Yellow: Conference needs approval. (See page 176) © Polycom, Inc. Chapter 8 - Scheduling and Managing Conferences Approving a Requested Conference...
Page 184: Approving A Requested Conference
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Right-click on the conference and select the appropriate action from the menu. • • Approve Conference may also appear, if you are a Conference Administrator. • Approving a Requested Conference When users with the “Request Only” user permission schedule conferences, the conferences are reserved but will not launch.
Page 185: Entering Additional Conference Details
Or there may be special requirements related to setting up a conference. To accommodate this, details about the conference can be added after the conference is scheduled. © Polycom, Inc. Chapter 8 - Scheduling and Managing Conferences on page 174.)
Page 186: Managing An Active Conference
Polycom ReadiManager LX100 Scheduling Administrator’s Guide To enter additional conference details Locate the conference for which you want to add details. (For details, see the Conference You Want to Manage In the Conference List tab of the Manage Conferences window, right-click on the conference and choose Conference Details.
Page 187 To add a resource >> Select the resource and click Add. Network Aware Scheduler checks for the resources’ availability. If the location is able to join the conference they are called and the resource is reserved for this conference time.
Page 188 This feature affects all the resources in your conference. If you indicate you want to extend the conference by 45 minutes, Network Aware Scheduler checks to see if all the resources are free for that time. (All resources must be available for the extended time.
Page 189: Closing A Completed Conference
Reports can include comments; so entering comments gives you a way to track information about completed conferences. Closing conferences is optional. © Polycom, Inc. Chapter 8 - Scheduling and Managing Conferences Extend Conference button.
Page 190 Polycom ReadiManager LX100 Scheduling Administrator’s Guide To close a completed conference Locate the conference you want to close. (For details, see You Want to Manage In the Conference List tab of the Manage Conferences window, right-click on the conference you want to close and choose Close Conference.
Page 191: Chapter 9 Advanced Setup And Maintenance
Advanced Setup and This chapter describes a number of specialized features in Polycom ReadiManager LX100 and related information that you may want to access on an occasional basis. They include: Accessing Support Creating Categories Customizing Equipment Data Importing Data Into Polycom ReadiManager LX100 •...
Page 192: Accessing Support
Adobe Reader in order to open and view these files. If your users do not currently have Adobe Reader installed, they can obtain it from http://www.adobe.com. Creating Categories Polycom ReadiManager LX100 comes with a number of equipment categories, for use in grouping and organizing equipment. You can create additional categories, if needed.
Page 193: Customizing Equipment Data
Equipment types and categories determine the choices available to users when defining equipment to associate with a resource. Polycom ReadiManager LX100 comes set up with the equipment categories and equipment types most users need. However, it is possible to add additional categories and types, and to make adjustments to the current ones, if needed.
Page 194 Polycom ReadiManager LX100 Scheduling Administrator’s Guide To see details about a particular equipment type, click the column. The equipment form opens. (An example of an equipment form appears in Figure 9-1 under step 5.) and specifies the description and model number used to describe it in lists and forms.
Page 195: Importing Data Into Polycom Readimanager Lx100
Importing Data Into Polycom ReadiManager LX100 If you have existing user, equipment, or resource data, you can import it into Polycom ReadiManager LX100 by CSV file (comma-separated values) that contains the information to be imported. Templates showing the required format for the .CSV file for users, equipment, and resources are available in Polycom ReadiManager LX100.
Page 196: Importing Resources
Make sure that any resource names which are numbers are enclosed in quotation marks. For example: “27364”. Make sure that zones specified already exist in Polycom ReadiManager LX100. Resource records with zones that do not exist will not be imported. For information about setting up zones, see [[your name]] user data.csv...
Page 197 When the file has finished uploading, the resource data will be available on the list of resources, by choosing Resources > List All. © Polycom, Inc. [[your name]] resource data.csv Submit to upload the data from the file to Polycom ReadiManager LX100. Chapter 9 - Advanced Setup and Maintenance...
Page 198: Importing Equipment
Name indicates the name of the resource with which the equipment will be associated. TypeID is a unique number associated with the equipment model. The equipment data will not be imported if both resource name and TypeID do not already exist in Polycom ReadiManager LX100.
Page 199 When the file has finished uploading, the equipment data will be available on the list of equipment, by choosing Admin > Equipment. © Polycom, Inc. Submit to upload the data from the file to Polycom ReadiManager LX100. Chapter 9 - Advanced Setup and Maintenance...
Page 200: The Administrator Console
Polycom ReadiManager LX100 Scheduling Administrator’s Guide The Administrator Console The Administrator Console provides access to a number of setup and maintenance settings within Polycom ReadiManager LX100. Settings available through the Administrator Console include: Conference Time Warnings (See page 195) Debug Tools (See...
Page 201: Snmp Trap Configuration
SNMP Trap Configuration Polycom ReadiManager LX100 can be configured to send SNMP traps to SNMP management systems, such as CA Unicenter or HP OpenView, when it detects that a certain type of event has occurred. Before Polycom ReadiManager LX100 can send SNMP traps, the SNMP service on the local server must be enabled and started.
Page 202: Changing The Mail Server Ip Address
Click Changing the Mail Server IP Address You enter the Mail Server IP address during installation of Polycom ReadiManager LX100. If you need to change it, you can do so from the Administrator Console screen. To change the Mail Server IP address From the menu bar, choose Admin >...
Page 203: Specifying An Email Header
Specifying an Email Header You can enter a header to be used on all emails sent from Polycom ReadiManager LX100. From the menu bar, choose Admin > Console. In the Administrator Console, click the In the form, enter the Email Header you want to use and click Update.
Page 204: Enabling Auto Start Conference
You enable or disable this feature from the Server Management page. When disabled, devices on the Polycom ReadiManager LX100 network will not be monitored for status, even if Alert Management is turned on for some equipment records. To enable pan alert From the menu bar, choose Admin >...
Page 205: Troubleshooting With Debug Tools
Troubleshooting with Debug Tools Polycom ReadiManager LX100 includes a number of tools that can be used to help troubleshoot problems. Warning: Changing the Debug settings can impact the performance of your video network. In most cases, these tools should only be used when working with Polycom technical support and should be set to zero when not in used.
Page 206: Debug Tool Command Definitions
You can clear the log file by checking the box next to Clear Log (messages.txt) and clicking the The messages.txt file is located in the CodecMngr directory in the root of the drive where you installed Polycom ReadiManager LX100 (by default, drive C.). Debug Tool Command Definitions Command...
Page 207: Using Least Cost Routing
With Least Cost Routing, in addition to considering bandwidth, resources, and gateway availability, Polycom ReadiManager LX100 also considers cost before determining the route for a requested call. When calls are made, Polycom ReadiManager LX100 checks the LCR tables to determine if there is a least-cost route for a requested call, and then routes the call to the appropriate gateway.
Page 208: How Least Cost Routing Works
Table 9-1 shows an example of the information that is defined in an LCR table and Figure 9-2 shows the page in Polycom ReadiManager LX100 where it is entered. Table 9-1. Example Least Cost Route Table...
Page 209 Figure 9-2. Least Cost Routing Table form in Polycom ReadiManager LX100 In determining the least-cost route for a requested call, Polycom ReadiManager LX100 compares the dial string for a particular call to the dial strings in LCR tables, to see if there is a match.
Page 210: Example Of Least Cost Routing
Table 9-2 shows area codes for the California Bay Area and some area codes in Southern California. The prefix 755 for the 408 area code represents the prefix for all numbers inside the main campus. Table 9-2. LCR table for Campus Two in San Jose (main campus network) Country Code Area Code...
Page 211 Table 9-4 shows a list of area codes for the Silicon Valley, Monterey and Southern California. Table 9-4. LCR Table for Monterey (Campus Three) Country Code © Polycom, Inc. Chapter 9 - Advanced Setup and Maintenance Area Code Prefix Area Code...
Page 212: Determining What To Enter In Lcr Tables
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Call Scenario One A call made from the Washington DC campus can be made to San Jose using ISDN via two routes: One route would be through the Campus One gateway in Washington DC, incurring a high cost per minute.
Page 213 1 for the local area, 2 for the area where local toll charges apply, and 5 for intrastate long distance. Providing the weighted cost value tells Polycom ReadiManager LX100 which string is most cost-effective to use.
Page 214: Setting Up Least Cost Routing
Polycom ReadiManager LX100 Scheduling Administrator’s Guide Setting Up Least Cost Routing Create Least Cost Routing tables through the Administrator Console page. For details, see In the Equipment record for your MCUs • • For more information about defining services, see page 76.
Page 215: Creating Least Cost Routing Tables
On the page that lists the Least Cost Routing Tables, locate the table you want to edit and click the In the Modify Least Cost Routing Table form, make the desired changes. • © Polycom, Inc. Setting Up Least Cost Routing on page 204. on page 209.
Page 216 Polycom ReadiManager LX100 Scheduling Administrator’s Guide • • Figure 9-4. Adding an LCR File to a Least Cost Routing Table To make changes to an existing LCR file, locate it in the list at the bottom of the form and click the Edit link.
Page 217: Fields In The Least Cost Routing Table Form
Fields in the Least Cost Routing Table Form Field Name Least Cost Routing Table Name* Least Cost Routing File Country code Area code © Polycom, Inc. click the Delete link. Copy link. LCR Table link. To modify a least cost routing Delete link.
Page 218 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Field Name Prefix Cost* Number of Least Cost Routing files List of LCR Files Description Number that the dialed number (in addition to the country code and area code) is matched against. From a telephony point of view, in the United States the prefix is the first three numbers in a 7-digit dial string (for example, in the 7-digit number 555-1212, 555 is the prefix.)
Page 219: Index
Bridged Audio conference Type (setting via Speed) 19 broadcast email to users 35 browser setting up 6 capabilities granted with each default user group 22 © Polycom, Inc. Index categories creating 184 chair control option setting default in conference template 18...
Page 220 Equipment Information Form 65 importing data 190 login name 66 moving from one resource to another 68 parameter fields for a Polycom MGC 70, 72, 75 parameter fields for a Radvision MCU 72 parameters 66 viewing associations with a resource 63...
Page 221 71, 72 using for People + Content 73 joins used in reporting 111 LDAP © Polycom, Inc. and users of Microsoft Outlook and Lotus Notes enabling 36 how users are added for video conferencing 38 setting up 36...
Page 222 Polycom ReadiManager LX100 Scheduling Administrator’s Guide Network Administrator user group 22 network topology entering 41 structure 41 network topology, as it appears on the screen 42 number of participants who can speak at once (audio ix depth) 18 off-net specifying resource as 54...
Page 223 94 trusted server, setting server as 8 use IVR specifying for equipment 71, 72 user groups © Polycom, Inc. about 21 adding users to 28 assigned to specific user 31 capabilities for each 22 copying to create a new group 27...

This manual is also suitable for:

Readimanager lx100

Polycom ReadiManagerLX100 Administrator's Manual

About this Guide

Chapter 1 Welcome to Polycom Readimanager LX100

Chapter 2 Getting Started

Chapter 3 Setting up the Domain, Templates, and Users

Chapter 4 Entering Network Topology Data

Chapter 5 Setting up and Working with Resources

Chapter 6 Reporting

Chapter 7 Using the Scheduling Wizard

Chapter 8 Scheduling and Managing Conferences

Chapter 9 Advanced Setup and Maintenance

Quick Links

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Polycom ReadiManagerLX100

Summary of Contents for Polycom ReadiManagerLX100