Polycom ReadiManagerLX100 Management Manual
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Polycom ReadiManagerLX100 Management Manual

Polycom ReadiManagerLX100 Management Manual

Device management guide
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Polycom ReadiManager LX100
Device Management Guide
P/N 1725-18013-001

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  • Page 1 Polycom ReadiManager LX100 Device Management Guide P/N 1725-18013-001...
  • Page 2 Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners. Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

  • Page 3: Table Of Contents

    ViaVideo Configuration for the Global Directory... V-Series Configuration for the Global Directory...44 4. Software Update Software Update Console...45 How to perform a Software Update...47 Software Update Log...50 Software Update Configuration...52 Configuring Your Server for Software Update...52 Polycom ReadiManager LX100 User Guide Books...24...
  • Page 4 System Information Window - ViaVideo...106 System Information Window - iPower...112 System Information Window - VTX 1000...118 System Information Window - PathNavigator...119 System Information Window - MGC...120 System Information Window - Web Commander...121 System Information Window - Other Device...122 Polycom ReadiManager LX100 User Guide...
  • Page 5 System Information Window - MGC...124 ISDN Information...125 ViewStation Admin Setup Menu...130 V-Series Admin Setup Menu...142 iPower Admin Setup Menu...157 SNMP MIB...176 Communication Service Ports used for Polycom Management Software...179 Troubleshooting...182 Running ReadiManager LX100...182 Installation...183 System Management...184 Software Update...186 Account Validation...187...

  • Page 6: Welcome To Polycom Readimanager Lx100

    Device Tracing logs. Scheduling and Scheduling Administration Polycom ReadiManager LX100 makes life easier for people who want to schedule their own meetings with or without video, for the conference administrator who wants to manage videoconferences from setup to breakdown, and for the network administrator who monitors the reliability of video networks.
  • Page 7 System Configuration The System Configuration module is used primarily when you first set up Polycom ReadiManager LX100, and later, if you need to make changes to the configuration.

  • Page 8: Getting Started

    About this Guide This User Guide provides detailed information about the product and how to operate it. This manual is designed to be used as a reference tool for Polycom video communications network management. Conventions used NOTE: Points out that the features and functionality or instructions noted are crucial.

  • Page 9: Endpoint System Requirements

    PathNavigator 1.0 or greater ™ • MGC version 5.0 or greater WebCommander • WebCommander 4.0 or greater 1000 ™ • VTX Software Release 1.30 or greater Polycom ReadiManager LX100 User Guide or greater ViewStation FX 5.0 ™ Chapter 1 Getting Started...

  • Page 10: Before You Begin

    ViewStation Support For ReadiManager LX100 to fully support management and monitoring of the ViewStation, you must update ViewStations software to at least Version 7.5, otherwise Polycom ReadiManager LX100 cannot provide the system status information for ViewStations that are not yet updated.

  • Page 11: Device Management Overview

    Automatic registering of video endpoints on the LAN into the Global Directory Software Update Polycom video endpoints can be updated immediately or at a scheduled time Provides status of software updates and maintains a log for troubleshooting failed updates Polycom ReadiManager LX100 User Guide...
  • Page 12 Device Management Overview Feature summary continued Provisioning Push new configuration settings to a group of Polycom group video endpoints Create separate profiles tailored to different Polycom group video endpoints Account Management Set up accounts used to track video calls Reports Call Detail Record –...

  • Page 13: Product Overview

    The table below shows which ReadiManager LX100 features support which devices. Features System Management Global Directory Software Update Provisioning Account Management Reports Remote Alert Notification Polycom ReadiManager LX100 User Guide ViewStation, ViaVideo iPower FX and EX, V-Series VTX 1000 PathNavigator WebCommander Chapter 1 Getting Started Other...

  • Page 14: System Management

    System Management Overview The System Management window provides a list of Polycom endpoints and third party devices connected to the network. Management of your Video Communication network begins here. Device Management enables the monitoring and management of video endpoints. Also, monitoring capabilities have been extended to include other Polycom management tools such as the MGC, WebCommander, PathNavigator and third party endpoints.

  • Page 15: System Management Console

    Overview • The System status of listed endpoints can be seen at a glance • Search for, add and delete systems to/from your network • Remotely administer a system using the Manage System button • Send Message button allows for communication between the System Administrator and the video endpoint user •...
  • Page 16 Green network icon with log - ReadiManager LX100 is logging device information. Red network icon- The server is unable to communicate with a system. This may indicate: • System power off, malfunctioning • System network cable disconnected •...
  • Page 17 LX100 is detecting HTTP errors coded either 4XX or 5XX from the device’s web server. Internal System Error The iPower system has experienced an unexpected malfunction. Restart the system. If the problem persists, contact Polycom Technical Support. Chapter 2 System Management...
  • Page 18 Column header Errors and Warnings cont. System Name Address Name Device Type Polycom ReadiManager LX100 User Guide Description Warnings Low Battery The battery in the video endpoint remote control is running low. Lost Directory Server The iPower cannot display the Global Directory. The Directory server may be offline.

  • Page 19: Modifying The System List

    One way to add a system is to search for units of a certain device type. The search function allows you to find video endpoints connected to the network but not yet managed by the program. 1. To search for addresses, click on Search. The search dialog box appears.

  • Page 20: Adding A System

    Modifying the System List Adding a System Use this feature to add Polycom video endpoints, SoundStation VTX 1000 conference phone endpoints, and management programs or other (third party) device to the ReadiManager LX100 database. Adding a ViewStation 1. Click on Add System. A new window will appear.
  • Page 21 Management URL: This is a read only field which displays the specified URL which ReadiManager LX100 will use to access the web interface. 3. Click on OK. The System Management window will refresh and the device name and address will appear. Polycom ReadiManager LX100 User Guide Chapter 2 System Management...

  • Page 22: Editing A System

    3. Click on OK. Password A Polycom group video endpoint can be managed when the password set in ReadiManager LX100 matches the password set on the endpoint. If the password is changed manually from the endpoint, you must update ReadiManager LX100 with the new password, otherwise the system can longer be managed.

  • Page 23: Deleting A System

    1. Select the device you wish to remove from the list. Delete 2. Click on 3. Click on Polycom ReadiManager LX100 User Guide System. The Delete System dialog box appears which states, “Are you sure?” to confirm. Chapter 2 System Management...

  • Page 24: Other System Management Functions

    Sending a Message Click on this button to send a text message that will appear on the monitor for the selected Polycom endpoint for a brief period. The text message can be up to 100 characters in length. This feature can be used to discreetly notify the endpoint user that their scheduled conference time has expired.
  • Page 25 Polycom Video Endpoints Polycom video endpoints have an embedded web server that allows you to manage the unit from a remote PC on the same local area network. Any endpoint can be managed by calling up it’s IP address in any web browser. To remotely manage a system through Polycom ReadiManager LX100, select the system of interest in the system list and then click on the Manage System button.
  • Page 26 MGC Manager is located on your machine and where that location is. If you decline to download this object, then Polycom ReadiManager LX100 cannot launch MGC Manager, if installed on this client, when the Manage System button is clicked for a specific MGC. When this object is installed, clicking on the Manage Button will result in either launching MGC Manager or informing you that the MGC Manager is not installed on this client machine.

  • Page 27: System Information Window

    Details Summary Management Alerts Polycom ReadiManager LX100 User Guide With the exception of the General Tab, the descriptions below pertain to the video endpoints. Displays general system information for video endpoints, server status for WebCommander and response strings for Other Device Reveals the network configurations for the selected video endpoints...

  • Page 28: Global Directory

    The replication of Global Directory entries uses LDAP (lightweight directory access protocol) and ILS (internet locator server) support. For more detailed information about this feature refer to page XX. Polycom ReadiManager LX100 User Guide Chapter 3 Global Directory...

  • Page 29: Global Directory Console

    Global Directory Console Address Book Pull Down Menu The Address Book Menu lists the Address Books created in Polycom ReadiManager LX100 or imported address books from other servers. The default address book is titled “MAIN” unless an administrator has modified its name.
  • Page 30 Setting restrictions on address books are made when editing the address of an automatically registered video endpoint. Refer to Editing an Address in the Modifying Address section to learn how to set these restrictions. Polycom ReadiManager LX100 User Guide Chapter 3...

  • Page 31: Modifying The Address Book

    Upon installation of the program, the Global Directory will automatically contain a default address book that is accessible by all registered Polycom video endpoints. As long as a video endpoint is configured with the server’s IP address it will dynamically register with the Global Directory and appear in the default or main address book. Hence, the Global Directory will contain addresses of video endpoints pointing to that server.

  • Page 32: Modifying Addresses In The Global Directory

    Modifying addresses in the Global Directory works differently with dynamic entries, static entries and replicated entries. Polycom video endpoints that automatically register their addresses into the Global Directory are dynamic entries. Static entries are addresses that are manually entered into the Global Directory.

  • Page 33: New Addresses

    Creating a dynamic entry In order for Polycom video endpoints to register with the Global Directory you must configure the video endpoint to report to this Global Directory server. Once the video endpoints are configured, the endpoints should register with the Global Directory after being powered off and then back on.
  • Page 34 ISDN Number B: If this unit has a 2x64 ISDN line configuration, the second ISDN number. ISDN Extension: Dialed Extension number, which comes after Gateway number in a dial string Rate: Maximum speed which this unit can be called at. Polycom ReadiManager LX100 User Guide Chapter 3 Global Directory...
  • Page 35 Entering the call rate information when creating a Static entries is relevant for non-Polycom endpoint entries. However, you can enter the call rate for Polycom endpoints that cannot auto register with the Global Directory. For ISDN, the model of the video endpoint determines the rate and the maximum number of ISDN lines the endpoint is equipped with.

  • Page 36: Editing Addresses

    Once the record has been updated, the video endpoint can only access the selected Address books. The addresses that appear in the selected address book will also show up in the video endpoint’s Global Address book. Polycom ReadiManager LX100 User Guide Address.
  • Page 37 1. Select the video endpoint of interest 2. Click on Edit Address. 3. Correct the information and click on Update. Polycom ReadiManager LX100 User Guide Chapter 3 Global Directory...

  • Page 38: Deleting An Address

    Global Directory until the entry is removed. Deleting a Dynamic entry For Polycom endpoints If you want to permanently delete a Polycom endpoint from the Global Directory, delete the Global Directory Server IP address from the endpoint settings. Deleting a static entry...

  • Page 39: Importing And Exporting The Global Directory

    Click on this button to import a comma-delimited (.csv) address book exported from another Global Directory, which can be from a Global Management System server or Polycom ReadiManager LX100 unit. Use this feature to share address book information between sites that cannot register with the same Global Directory server. For example, a satellite office without a full-time Internet connection might want to periodically import address books from the...

  • Page 40: Global Directory Configuration

    This window shows how the Global Directory password can be set and how to configure your server for ILS and LDAP support. General LDAP Polycom ReadiManager LX100 User Guide Set passwords to the Global Directory Configuration settings Configuration Settings Chapter 3...

  • Page 41: Global Directory Password

    If you choose to have password protection when using the Global Directory, the password must be set in the Global Directory server. Polycom ReadiManager LX100 User Guide Chapter 3 Global Directory...

  • Page 42: Adding Ldap And Ils Support

    ILS compliant, is to replicate the Global Directory information to all networked Global Address Books. Instead of having to import address books via the “Import” feature in Global Directory, automated replication of the directory information occurs when you have LDAP or ILS support. Polycom ReadiManager LX100 User Guide ™ Chapter 3...

  • Page 43: Ldap

    Organizations with remote and international campuses will have their local endpoints reporting to a local Global Directory server. Since Polycom ReadiManager LX100 supports LDAP, it will replicate the directory entries to and from LDAP. The information replicated onto the LDAP server from one Global Directory can then be replicated to another Global Directory, either from a Global Management System server or a Polycom ReadiManager LX100 unit, within that organization.
  • Page 44 If changes have been made to LDAP server, select the configuration button. Click on the LDAP tab and then click on delete. The LDAP configuration entry will be deleted. Polycom ReadiManager LX100 User Guide Configuration button. A pop up window will appear.
  • Page 45 11. Select Operations Master from the action pull down menu. 12. Change Schema Master window opens up. Make sure that the “Schema may be modified on this Domain Controller” is checked. 13. Select OK and close window. Polycom ReadiManager LX100 User Guide Chapter 3 Global Directory...

  • Page 46: Ils

    Hence, all address books will contain the same directory entries. Figure 3.5 ILS pictorial representation Site Service ILS Service on Windows 2000 Server is supported by Polycom ReadiManager LX100. When configuring ReadiManager LX100 to communicate with either of these servers, keep in mind that Site Server ILS (Win2000) is defaulted to port 1002.
  • Page 47 If changes have been made to ILS server, select the configuration button. Click on the ILS tab and then click on delete. The ILS configuration entry will be deleted. Polycom ReadiManager LX100 User Guide Configuration button. A pop up window will appear.

  • Page 48: Viewstation Configuration For The Global Directory

    Global Address Book > Server > Field Enter Server IP Address Server Password Display Global Address Register this system when Powered Polycom ReadiManager LX100 User’s Guide Description Server IP address ******* Place check mark in check box Place check mark in check box...

  • Page 49: Ipower Configuration For The Global Directory

    The system account name on the Directory server. You can get this information from the Directory Server administrator. This information is not required for systems configured to use the Polycom Global Directory. Lets you enter and confirm the Directory Server password.

  • Page 50: Viavideo Configuration For The Global Directory

    System Info > Global Services > Directories > Field Server Name Register with this Server Registered Polycom ReadiManager LX100 User Guide Description The name of the server on which the Global Directory resides. Click this check box to register with this Global...

  • Page 51: V-Series Configuration For The Global Directory

    Display Global Addresses Display Name in Global Directory Save Global Directory to System Setting Description Polycom ReadiManager LX100 User Guide Description Specifies the IP address or DNS address of the Global Directory Server. Registers this system with the Global Directory Server.

  • Page 52: Software Update

    In the Software Update window, Polycom video endpoints connected to your network can be updated with the latest software release. Software Update enables you to update multiple systems simultaneously even with the different software requirements for each model. Figure 4.1 Software Update...

  • Page 53: Software Update Console

    Red network icon- The server is unable to communicate with a system. Yellow network icon - Indicates that Polycom ReadiManager LX100 is able to query the system, but is unable to receive status updates. Gray ball -The video endpoint is not in a call.

  • Page 54: How To Perform A Software Update

    To select all systems, click on the Select All button. A check mark will appear next to all systems. To select the model of choice, click on the Select Type button. A dialog window will list Polycom models that support Software upgrade.
  • Page 55 1. Choose the option “Now” or “Later”. 2. Click on OK. Choosing Now will result in the immediate software update of the selected Polycom video endpoints. Later The Later option allows you to update devices by Server Date/Time or by Device Date/Time.
  • Page 56 5. Network error. 6. Update timed out 7. Internal error occurred. Please reboot the selected device. 8. Error unknown. Please reboot the selected device. Polycom ReadiManager LX100 User Guide Description Pending to update Software Update in progress Software Update completed...

  • Page 57: Software Update Log

    ViewStation did not update. A Polycom folder will be created in either the install folder or the install drive. Software logs will appear in this folder. \Program files\Polycom\PWX, the file path will appear like this: drive:\Polycom\PWX\log\1_1_1_1_@_yyyy-mm-dd-ss.log...
  • Page 58 The cancel feature allows cancellation of the pending Software Updates. This can be done by selecting endpoints you wish to cancel Software Update for. Once the selection(s) is made, click on Cancel Update. NOTE To cancel Software Update, the endpoints can only be in pending status. Polycom ReadiManager LX100 User Guide Chapter 4 Software Update...

  • Page 59: Software Update Configuration

    1. Select the model and description from the list 2. Click on the 3. Click on OK. The file will be removed from the server. Polycom ReadiManager LX100 User Guide Configure Software Update button which links to the Software Update Configuration page.

  • Page 60: Provisioning

    Provisioning is key to centralized management of your video network. With provisioning, the administrator can simultaneously configure a group of video endpoints from a single location. Provisioning replaces the endpoint’s files by uploading a new set of files that contain different settings. This feature eliminates the need for the administrator to configure the endpoint manually each time an endpoint is deployed or when a group of endpoints need to be...

  • Page 61: Provisioning Console

    The status for provisioning will remain on record until it has been cleared. Configure Provisioning Opens the Provisioning Configurations page. Provisioning profiles determine endpoint settings. Multiple profiles can be created tailored to different groups of endpoints. Polycom ReadiManager LX100 User Guide Current profile for For determining selected endpoint...
  • Page 62 Records all steps during the Provisioning process for the selected system. If Provisioning failed during the process, then all steps until the point of failure will be logged here. Polycom ReadiManager LX100 also creates a text file of the details recorded.

  • Page 63: How To Schedule Provisioning

    . Once the system is back online, it will be updated with the latest software. NOTE Provisioning may be cancelled only for a endpoint in a pending status. NOTE If a endpoint has a password set, this password must set in the server’s database. Polycom ReadiManager LX100 User Guide Chapter 5 Provisioning...
  • Page 64 7. Incomplete transfer of provisioning information. 8. Provisioning timed out 9. Internal error occurred. Please reboot the selected device. 10. Error unknown. Please reboot the selected device. Polycom ReadiManager LX100 User Guide Description Pending to Provision Provisioning in progress Provisioning completed...

  • Page 65: Provisioning Log File

    If Provisioning shows that the system has failed to receive the new settings, a file will be sent to one of the folders below. This log file will detail the steps to completion for a Software Update if the ViewStation failed to provisioned. Program files\Polycom\PWX, the file path will appear like this: drive:\Polycom\PWX\log\1_1_1_1_@_yyyy-mm-dd-ss.log...
  • Page 66 Global Directory server. • A group of endpoints that are the same model • Endpoints that have the same H.323 services such as registration to the same Gatekeeper. Polycom ReadiManager LX100 User Guide List of profiles Device type associated with profile...

  • Page 67: Adding A Profile

    Profiles can be based on other profiles. A base profile is a template containing settings that are global for endpoints in an enterprise. Base profiles eliminate the need to configure the same settings every single time. 4. Click on Continue, the Add Profile window will open. Polycom ReadiManager LX100 User Guide Chapter 5 Provisioning...

  • Page 68: Add Profile Window

    The check box “Enable this page for provisioning” must be checked in order for the settings on that page to be provisioned. If this checkbox is not checked, ReadiManager LX100 will skip uploading the files associated with that page during provisioning. Polycom ReadiManager LX100 User Guide Must click on Save For page to be Profile to update...

  • Page 69: Editing A Profile

    3. Navigate to the sections on the tree menu that need to be modified. 4. Once the profile is complete, click on the Save Profile button on the bottom of the window Polycom ReadiManager LX100 User Guide Chapter 5 Provisioning...

  • Page 70: Endpoint Administration Setup

    Some of the selection items found in the video endpoint interface and Web Pages are not present. These selection items are not provisionable through Polycom ReadiManager LX1000. For a more in depth view that explains what each field is in the ViewStation Admin Setup Menu or iPower Admin Tools Menu, please refer to Appendix.

  • Page 71: Account Management

    Call Detail Record. Account Management is useful for the accounting department to reconcile usage time by account number and to bill the department for ISDN minutes accrued. Figure 6.1 Account Management Polycom ReadiManager LX100 User’s Guide Chapter 6 Account Management...

  • Page 72: Managing Endpoint Accounts

    Importing Accounts Accounts can now be imported in batch into Polycom ReadiManager LX1000. Users can now enter as many accounts at one time instead of entering accounts one by one. To import accounts, the file must be in csv form with the account code and description delimited by a comma.

  • Page 73: Account Configuration

    Account Configuration In order for Polycom ReadiManager LX100 to record account usage in Call Detail Record, Account Validation must be configured on the endpoint: System Info > Admin Setup > LAN/H.323 > Global Management > ReadiManager LX100 Setup > Field...

  • Page 74: Reports

    Polycom ReadiManager LX100 will generate reports of video endpoint usage. The implementation of the report feature is for administrator access to the historical activity of network events. These are the types of reports that can be generated in Polycom ReadiManager LX1000:...

  • Page 75: Call Detail Record

    Call Detail Record Calll Detail Record Introduction Call usage reports can be generated for each Polycom video endpoint to that server. These reports can be used for billing purposes or for troubleshooting purposes. The new features that have been added to Call Detail Record are: •...
  • Page 76 (calls that did not connect) when these options are selected in the “Customize Report” window. These details can provide insight to errors that occur during the video calls. In addition, usage data can be extracted from Call Detail Record to determine network traffic. Polycom ReadiManager LX100 User Guide...

  • Page 77: Generating A Call Detail Record

    Selecting Systems The Call Detail Record screen will list all systems currently being managed by Polycom ReadiManager LX1000 and all previously managed system that have a call history. The pull down menu enables you to view the list by ViewStation units,V-Series units, ViaVideo units or all units.
  • Page 78 Generate CSV file - Generates a CSV file and an html report concurrently. Include column headers with CSV file - Provides column headers to note what column is what in the CSV file. Polycom ReadiManager LX100 User Guide Chapter 7 Reports...

  • Page 79: Interpreting The Report

    Column header Acc’t System Date/Time Far Site Direction Chan. Polycom ReadiManager LX100 User Guide Name of video Date and time endpoint of call Description Account. Account number designated in Account Management Name of System Date and time when call was made Type of call.
  • Page 80 Bit rate which call is made at. Not all video endpoints provide call bit rate. Minutes. Duration of the cal ISDN Cause Code. Cause Code. The V-Series and Polycom endpoints will report ISDN Cause Codes, shown in this column. NOTE This field is only available if CDR synchronization is enabled.

  • Page 81: Exporting Call Detail Record

    2. Choose your options stated in the dialogue Double clicking on the .csv file or choosing “Open this file from its current location” may open the report on your computer’s default spreadsheet program. Polycom ReadiManager LX100 User Guide box. Chapter 7 Reports...

  • Page 82: Video Network Status Report

    Video Network Status Report The Video Network Status Report summarizes details such as how many systems are online, how many systems are being managed. At the top, the report provides information of the overall management status for the video network.
  • Page 83 Feature Managed Online Requesting Help Having errors Having warnings In Call Software Update pending Software Update failed Provisioning pending Provisioning failed Polycom ReadiManager LX100 User Guide ViewStation, ViaVideo iPower FX/EX and V-Series Path Navigator Commander Chapter 7 Reports Other Device...
  • Page 84 Tracing button is clicked on for a selected item, “Device Tracing” can be enabled by choosing that option in the drop down menu. Endpoints that have device tracing enabled will have the green network icon with logging appear next to it.

  • Page 85: System Configuration

    On this screen, you will find a gateway to different pages where the following can be set: Server Preferences Remote Alert Notification Polycom ReadiManager LX100 User Guide System Configuration Adjust preferences for this server Adjust Email notification settings Chapter 8 System Configuration...

  • Page 86: Server Preferences

    Enter the address of the email server here for Remote Alert Notification to send emails. The email server must be SMTP compliant in order for this feature to work. Also, you can set the “From” field for emails sent by Polycom ReadiManager LX100 in the “Originating email address”...

  • Page 87: Device Specific Configuration

    ViewStation is turned off within that 5 minute cycle, it will not be designated online until it is polled again (up to 5 minutes later). If the ViaVideo application is closed but it’s PC remains connected to the network, it will immediately show up as not responding.
  • Page 88 If each video endpoint in your organization has the same administrative password, enter the default password information. This will enable you to manage systems that have an existing administrative password. This does NOT reset the administrative password on the video endpoint, but it lets Polycom ReadiManager LX100 know what the device password is.

  • Page 89: Device Tracing Configuration

    The recommended maximum number of devices to be traced at one time is 60. Any number set higher than 60 risks increased network traffic. To enable device tracing for the endpoint, go to the Device Tracing page under Reports or on the System Management page, edit an endpoint. Polycom ReadiManager LX100 User Guide Chapter 8 System Configuration...

  • Page 90: Cdr Maintenance Configuration

    CDR Synchronization allows for the synching up of call data between the endpoint and Polycom ReadiManager LX100. This feature prevents the loss of data when an endpoint is not connected to Polycom ReadiManager LX100 because the ethernet cable has been disconnected from the endpoint but the endpoint is still in an ISDN call.

  • Page 91: Remote Alert Notification

    Simple Network Management Protocol (SNMP) administrator the current status of the network. An SNMP Agent, a reporter of activity process, will set traps when ViewStation networking mishaps occur. The SNMP agent will return information contained in a MIB (Management Information Base).

  • Page 92: Email Notification

    NOTE For email notification to work, the email address must be entered in the “Set Email Configuration” window and the email server must SMTP compliant. Polycom ReadiManager LX100 User Guide Enter the alert name. This is used to identify the...
  • Page 93 Polycom ReadiManager LX100 User Guide Example of Problem System is off, Network issues, not reachable by IP Indicates that Polycom ReadiManager LX100 is able to query the system, but is unable to receive status updates. Lost Gatekeeper The video endpoint cannot find the gatekeeper that it normally registers with.
  • Page 94 No other emails based on that instance will be sent until help requested is acknowledged officially in Polycom ReadiManager LX100. Once the user’s help is acknowledged, then an email will be sent to the administrator noting that “All help requests has been acknowledged.”...

  • Page 95: Snmp Configuration

    For the definitions of the MIB, please refer to the appendix section of this User Guide. For instructions on how to send SNMP traps from the Polycom ReadiManager LX100 server, please refer to the “Sending SNMP traps” document in the documents folder.
  • Page 96 If your system does not have SNMP, this function will be disabled. You will not be able to configure the traps for errors that occur in your network. To enable an SNMP agent, install the Microsoft SNMP from a Windows 2000 or 2003 CD.

  • Page 97: Appendix

    Appendix...

  • Page 98: Connecting Viewstations To The Lan

    Appendix Connecting ViewStations to the LAN Make sure that a LAN cable connected from the local area network is connected to the orange connector on the back of your ViewStation. See the ViewStation QuickStart booklet for details. 1. Turn on the ViewStation.

  • Page 99: Enabling Readimanager Lx100 On The Ipower

    Appendix Enabling Polycom ReadiManager LX100 on the iPower Two items need to be configured in the iPower system before Polycom ReadiManager LX100 can manage the iPower. • Enable WebRemote in the iPower. • Configure the gms_admin user in the Administrator Tools folder in Windows.

  • Page 100: Modem Installation For Soundstation Vtx 1000 Device Support

    SoundStation VTX 1000 deployments. For smaller deployments, the 4-port version is fine alternative, PN: 301-1012-04 RapidPort/4 modems are not sold by Polycom, but are available worldwide through a broad reseller network. Please visit Digi International’s web site for purchase information and a reseller in your area.

  • Page 101: System Information Window - Viewstation

    Call Status Software version Video Number Model Serial Local time Polycom ReadiManager LX100 User Guide Description Name of ViewStation LAN Host Name IP Address of ViewStation Displays a row of icons each indicating the state of an ISDN line or IP connection.
  • Page 102 Appendix System Information Window Interface Tab The type of network connections, associated addresses and network names for the selected ViewStation are revealed in this window. Field WAN enabled WAN Type Line Status LAN enabled IP Address LAN Host Name H.323 Name H.323 Ext...
  • Page 103 These numbers represent the last ISDN number this channel connected to. If the channel 1 last connected via an IP call, then this channel shows the IP number. If channel 2 last connected with ISDN then channel 2 shows that ISDN number. Polycom ReadiManager LX100 User Guide ViewStation Appendix...
  • Page 104 This window is only active during a call. The Network Statistics screen describes the video and audio protocols used and the rates at which a call travels over the network and to the party you are calling. If the ViewStation is not in a call, the statistics will appear as dashes.
  • Page 105 Advanced Stats Tab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call. The statistics will continually refresh throughout the duration of the video call.
  • Page 106 Advanced Stats Tab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call. The statistics will continually refresh throughout the duration of the video call.
  • Page 107 To Enable Remote Monitoring Using the ViewStation remote control navigate to: System Info > User Setup > LAN & H.323 > Global Management > Click on the “Allow Remote Monitoring” button to enable this feature. Polycom ReadiManager LX100 User Guide ViewStation Appendix...

  • Page 108: System Information Window - V-Series

    Call Status Software version Video Number Model Serial Local time Polycom ReadiManager LX100 User Guide Description Name of V-Series LAN Host Name IP Address of V-Series Displays a row of icons each indicating the state of an ISDN line or IP connection.
  • Page 109 Appendix System Information Window - V-Series Interface Tab The type of network connections, associated addresses and network names for the selected V-Series are revealed in this window. Field WAN enabled WAN Type Line Status LAN enabled IP Address LAN Host Name H.323 Name...
  • Page 110 Far Site Name Far Site Number Local Number Cause Code Polycom ReadiManager LX100 User Guide Description For H.323 calls, one green ball represents system is in a call. For H.320 calls, each green ball represents an ISDN channel that is connected during a call.
  • Page 111 Appendix System Information Window - V-Series Network Statistics Tab This table displays the following Network Statistics information for the selected V-Series. Field Tx Clock Rate: Rx Clock Rate: Errors: Sync: Packet Loss: Packet Loss (%): Video Protocol: Video Format: Audio Protocol:...
  • Page 112 Video Frame Rate: Video FEC Errors: Audio Packet Loss: Audio Jitter: Video Packet Loss: Remote System ID: Polycom ReadiManager LX100 User Guide Description Audio Rate transmitted Transmitting video rate The actual amount of bandwidth being used for video data The current number of video frames per...

  • Page 113: System Information Window - Viavideo

    Country Call Status Software version Firmware version Operating System Auto Answer Local time Polycom ReadiManager LX100 User Guide Description Name of ViaVideo Computer name entered in your Windows network configuration settings IP address of ViaVideo ViaVideo Model Country where this ViaVideo resides For H.323 calls, one green ball represents system is in a call.
  • Page 114 Appendix System Information Window - ViaVideo Interface Tab The type of network connections, associated addresses and network names for the selected ViaVideo are revealed in this window. Field IP Address H.323 Name H.323 Extension Use Fixed Ports TCP Start UDP Start...
  • Page 115 Appendix System Information Window - ViaVideo Call Status Tab The type of network connections, associated addresses and network names for the selected ViaVideo are revealed in this window. Field State Call ID Name Extension Rate Call Placed Calls Received Calls Connected...
  • Page 116 This window is only active during a call. The Network Statistics screen describes the video and audio protocols used and the rates at which a call travels over the network and to the party you are calling. If the ViaVideo is not in a call, the statistics will appear as dashes.
  • Page 117 Advanced Stats Tab The Advance Network Statistics screen contains information about the status of a call. It describes how fast audio and video is coming in and going out during a call. The statistics will continually refresh throughout the duration of the video call.
  • Page 118 Appendix System Information Window - ViaVideo Details Tab The type of network connections, associated addresses and network names for the selected ViewStation are revealed in this window. Video Field Color Depth Display Mode Driver VGA Resolution Audio Field Output Volume (0-24)

  • Page 119: System Information Window - Ipower

    Model Software Version Operating System Auto Answer Serial Local time Polycom ReadiManager LX100 User Guide Description Name of iPower unit Computer name entered in your Windows network configuration settings. IP address of the iPower Displays a row of icons each indicating the state of an ISDN line or IP connection.
  • Page 120 Appendix System Information Window - iPower Interface Tab The type of network connections, associated addresses and network names for the selected iPower are revealed in this window. Field WAN enabled WAN Type Video Number Line Status LAN enabled IP Address...
  • Page 121 Time in voice calls Time in calls since restart Time in voice calls since restart Uptime since restart Polycom ReadiManager LX100 User Guide Description Current state of the call. “Call Cleared” means last call ended normally. “Call disconnected” means last call ended abnormally.
  • Page 122 Appendix System Information Window - iPower Network Stats Tab This table displays the following Network Statistics information for the selected iPower. ISDN voice and VoIP call information is not supported here. Field Video Protocol for people and content The video transfer protocol in use (H.261, H.263, etc.) for transmit...
  • Page 123 Audio Latency Video FEC Errors LSD Protocol LSD Rate MLP Protocol MLP Rate Polycom ReadiManager LX100 User Guide iPower Description Transmitting video rate The actual amount of bandwidth being used for video data The current number of video frames per second.
  • Page 124 Appendix System Information Window QoS Tab Quality of Service is a set of components that allows the differentiation and preferential treatment of network traffic. This table displays the following QoS information for the selected iPower. Field For People video, content...

  • Page 125: System Information Window - Vtx1000

    System Name Phone Number: Device Serial Number: Model: Software Version: GMT: Polycom ReadiManager LX100 User Guide Description Name of VTX 1000 Phone Number of VTX 1000 Serial Number of VTX 1000 VTX 1000 model type. Current Version of Software on VTX 1000 The current local time of the VTX Series expressed in GMT.

  • Page 126: System Information Window - Pathnavigator

    This table provides a summary of endpoint and bandwidth statistics for PathNavigator. Field Registrants Maximum Registrants Current IP Bandwidth Current Calls Maximum Calls Polycom ReadiManager LX100 User Guide PathNavigator Description Title entered in the Gatekeeper Description field in PathNavigator IP Address of PathNavigator Software Version of PathNavigator The current local time of PathNavigator.

  • Page 127: System Information Window - Mgc

    IP Address MCU Status Product version MCU Software Version MCMS Software Version Polycom ReadiManager LX100 User Guide Description Name describing the selected MGC Computer name of MGC IP Address of this MGC Indicates there is an error or warning occurring with the MGC.

  • Page 128: System Information Window - Web Commander

    System Information Window General Tab Field System server status Name Management URL Polycom ReadiManager LX100 User Guide Web Commander Description A 3-digit integer result code of the attempt to understand and satisfy the request. 2xx: Success - The action was successfully received,...

  • Page 129: System Information Window - Other Device

    General Tab Field System server status Name Management URL Polycom ReadiManager LX100 User Guide Description A 3-digit integer result code of the attempt to understand and satisfy the request. 2xx: Success - The action was successfully received, understood, and accepted...

  • Page 130: System Information Window - Video Endpoints

    Internal System error The iPower is detected to have an internal system error. Cannot find server This pertains to Web Commander and Other Device. Polycom ReadiManager LX100 is detecting HTTP errors coded either 4XX or 5XX from the device’s web server. Warnings This column will list warnings occurring with this system.

  • Page 131: System Information Window - Mgc

    MGC Administrator User Guide for troubleshooting information. Cards Slot Number - Slot where card resides. Card Type - Type of card, PRI cards, H.323 cards, etc. Warning - Yes indicates a minor error is occurring on that card. Polycom ReadiManager LX100 User Guide Appendix...

  • Page 132: Isdn Information

    Although the cause values are standardized, each ISDN service provider uses its own version of the cause message wording. Therefore, the cause messages shown in the table below might not be the exact messages that appear on the terminal. Polycom ReadiManager LX100 User Guide SPIDs Allocated None...
  • Page 133 The ISDN exchange cannot recognize the intermediate network through which to route the call. The intermediate network through which the call is routed does not service the destination address. The specified channel does not provide sufficient service quality to accept the requested connection.
  • Page 134 Resource unavailable, unspecified Quality of service unavailable Requested facility not sub scribed Bearer capability not authorized The caller has requested a bearer capability that the network can provide, Bearer capability not presently available Polycom ReadiManager LX100 User Guide Definition The network cannot provide facility requested by the user.
  • Page 135 The network received a call resume request that contained a Call Identify information element that indicates that it is in use for a suspended call. The network received a call resume request when there was not a suspended call pending. This might be a transient error that will be resolved by successive call retries.
  • Page 136 An unspecified D-channel error when no other standard cause applies. An event occurred, but the network does not provide causes for the action that it takes. The precise problem is unknown. User needs to check cabling, ISDN adapter status and network connections.

  • Page 137: Viewstation Admin Setup Menu

    Display my IP and ISDN information Auto Answer Point to Point calls Auto Answer Multipoint calls Display Speed Dial Screen Saver Wait time Polycom ReadiManager LX100 User Guide General Setup Type Meaning Checkbox option Checked Enables the ViewStation answer incoming calls automatically Checkbox option Checked - Enables users to place calls.
  • Page 138 Number of digits in DID number Number of digits in extension Gateway Setup ViewStation Field Prefix/Suffix Polycom ReadiManager LX100 User Guide H.323 Type Meaning Radio Button Used to enable, disable or configure an H.323 gatekeeper User Defined Value IP Address of Gatekeeper with which the ViewStation will...
  • Page 139 Type of Service Value (IP Precedence) Type of Service Value (DiffServ) System is behind a NAT Auto discover NAT address Polycom ReadiManager LX100 User Guide H.323 Type Meaning Checkbox option Checked - Specifies the fixed ports assigned to ViewStation when working with a firewall User Defined Value...
  • Page 140 Max Line Speed: ISDN Video Calls Max. Line Speed: International ISDN Calls Max Line Speed: LAN/ Internet Calls Polycom ReadiManager LX100 User Guide Global Address Type Meaning User Defined Value IP address for the Global Directory server User Defined Value...
  • Page 141 ViewStation Field Primary Call Type Choice Secondary Call Type Choice Preferred Alias ViewStation Field Preferred Alias Polycom ReadiManager LX100 User Guide Global Address Type Meaning Drop Down Menu The default call type for address book entries with multiple call type choices.
  • Page 142 Dialing Rules 2 ViewStation Field Always dial area code Area Code Prefix Polycom ReadiManager LX100 User Guide Global Address Type Meaning User Defined Value Sets the number of digits in the dialing extension. Usually applies to systems that are on a PBX.
  • Page 143 Dial Validate Account Number Global Management Server URLs ViewStation Field Global Management Server URLs Polycom ReadiManager LX100 User Guide Global Management Type Meaning Drop Down Menu Time difference from where the ViewStation is installed and Greenwich Mean Time (GMT). This allows the Global Management administrator to view the local time of the managed ViewStation.

  • Page 144: Global Management

    Contact Number Contact Email Contact Fax Tech Support User City State / Province Country Polycom ReadiManager LX100 User Guide Global Management Type Meaning User Defined Value The name or title of the person who operates the ReadiManager LX100 User Defined Value...
  • Page 145 ViewStation Field Mute Auto Answer Calls Sound Effects Volume VCR Audio Out Always On Audio Quality Acoustic Plus 716 Polycom ReadiManager LX100 User Guide Phone/Audio Type Meaning Checkbox option Checked - The ViewStation will automatically place the Microphone Pod in Mute when an incoming call is automatically answered by the ViewStation.
  • Page 146 Cameras ViewStation Field Snapshot Camera Far Control of Near Camera Backlight Compensation Camera Direction Polycom ReadiManager LX100 User Guide Video / Camera Type Meaning Radio Buttons Select the camera used for snapshots. The ViewStation will use camera number 1 for snapshots.
  • Page 147 ViewStation Field Primary Camera Monitors ViewStation Field Snapshot Timeout Number of Monitors Polycom ReadiManager LX100 User Guide Video / Camera Type Meaning Radio Buttons Primary Camera: Select the primary camera used each the ViewStation is powered on. The main camera cannot be disconnected.
  • Page 148 A software update password is required when updating the software over an H.320 or ISDN. NOTE This password does not affect soft update through Polycom ReadiManager LX100 and Global Management System. Radio Buttons and A conference password is sometimes required for a multi-point User Defined Value...

  • Page 149: V-Series Admin Setup Menu

    Display time in Call Keypad Audio Confirmation Call Detail Report Recent Calls Color Scheme Screen Saver Wait Time Polycom ReadiManager LX100 User Guide General Settings Type Meaning User Defined Field Maximum number of minutes allowed for call length. Checkbox option If you have both IP and ISDN capabilities, specify whether users can make mixed calls.
  • Page 150 Multipoint System Name IP or ISDN Information Local Date and Time Do Not Disturb Icon Sites Polycom ReadiManager LX100 User Guide General Settings Type Meaning Pull down menu Dialing entry field - Includes the dialing entry field on the Home screen.
  • Page 151 V-Series Field Date Format Time Format Daylight Savings Time Time Difference from GMT Time Server Time Server Address Polycom ReadiManager LX100 User Guide General Settings Type Meaning User Defined Field The password used to access the V-Series web interface screen.
  • Page 152 Country Code Area Code Number Gateway Number Type Number of Digits in DID Number of Digits in extension Polycom ReadiManager LX100 User Guide IP Network Type Meaning Checkbox option Checked - Enables IP dialing. Checkbox option Checked - Displays the IP dialing extension on the main call screen.
  • Page 153 Auto. • If the system is behind a NAT that does not allow HTTP traffic, select Manual. • If the system is connected to the IP network through a Virtual Private Network (VPN), select Off. Checkbox Checked - Displays the address that callers from outside the LAN use to call your system.
  • Page 154 ISDN call from a BRI or PRI NIC located in slot 0. Pull down menu The current ISDN switch protocol that is in use by the network card in slot 0. User Defined Field The prefix number that the system needs to dial (if any) before...
  • Page 155 Contact Number Contact Email Contact Fax Tech Support City State / Province Country Polycom ReadiManager LX100 User Guide Global Services Type Meaning User Defined Field IP address for the Global Directory server Checkbox Checked -Enables this system to appear in the Global Directory when powered on User Defined Field...
  • Page 156 Monitor 2 Graphics Content Display Display Icons in a Call Snapshot Timeout Dual Monitor Emulation Graphics VGA VGA Resolution Polycom ReadiManager LX100 User Guide Monitors Type Meaning Pull Down Menu Pull Down Menu Pull Down Menu The PIP (Picture in Picture) allows the near site to adjust near- camera views while in a call.
  • Page 157 Cameras V-Series Field Far Control of near camera Backlight Compensation Primary Camera Camera Direction Polycom ReadiManager LX100 User Guide Cameras Type Meaning Checkbox option Specifies whether the far site can control the position of the near-site camera. When this option is selected, a user at the far site can control the framing and angle of the camera for the best view of the near site.

  • Page 158: Audio Settings

    Line Input Level (white) Line Echo Canceller (white) Line Outputs Line Outputs Level Master Audio Volume Midrange Speaker Polycom ReadiManager LX100 User Guide Audio Settings Type Meaning Pull Down Menu Sets the volume level of the ring tone and user alert tones.
  • Page 159 Subwoofer Speaker Subwoofer Level Bass Treble Polycom ReadiManager LX100 User Guide Pull Down Menu Specifies whether to use the system’s subwoofer. You may prefer to turn off the subwoofer speaker if you connect the audio output to Monitor 1. The system will not operate if you disconnect the subwoofer.
  • Page 160 Use the Following IP Address DNS Servers Default Gateway Subnet Mask WINS Server WINS Resolution Polycom ReadiManager LX100 User Guide LAN Properties Type Meaning Checkbox option Specifies whether the system is part of the LAN. User Defined Field Enables the system to make and receive IP calls.
  • Page 161 Appendix LAN Speed Duplex Mode Polycom ReadiManager LX100 User Guide Pull Down menu Specify the LAN speed to use. Note that the speed you choose must be supported by the switch. Choose Auto to have the network switch negotiate the speed automatically.
  • Page 162 V-Series Country Setup screen. Drop Down Menu Enables this system to dial calls outside of your private network User Defined Value Dialing prefix as required by the PBX to dial out to the public network.
  • Page 163 System Info :: Admin Setup :: Account Validation V-Series Field Require Account Number to Dial Validate Account number Polycom ReadiManager LX100 User Guide Global Services Type Meaning Checkbox option Checked - Enables account validation feature. Prompts user to enter an account number before placing a call.

  • Page 164: Ipower Admin Setup Menu

    Display number last dialed Log File Security iPower Field Record numbers in the Call Log file Disable integrated T.120 data and application sharing Polycom ReadiManager LX100 User Guide Call Preferences Type Meaning Check box Checked Enables the ViewStation answer incoming calls automatically...
  • Page 165 Logon iPower Field Standard Windows Logon Auto Logon Default user name Set Password Polycom ReadiManager LX100 User Guide Logon and Security Type Meaning Radio button Lets users log on by entering the user name and password for a local Windows user account, a Windows domain account, or the system default user account.
  • Page 166 Logon iPower Field Standard Windows Logon Auto Logon Default user name Set Password Polycom ReadiManager LX100 User Guide Logon and Security Type Meaning Radio button Lets users log on by entering the user name and password for a local Windows user account, a Windows domain account, or the system default user account.
  • Page 167 Countdown for _ seconds Standby iPower Field Put the system in standby mode after _ minutes of inactivity Polycom ReadiManager LX100 User Guide Logoff and Standby Type Meaning Check box Specifies that the system should remind the user to log off at the end of each call.
  • Page 168 Admin Tools :: General :: Monitor iPower Field Use second monitor Picture-in-Picture (PIP) Position on Second Monitor Polycom ReadiManager LX100 User Guide Monitor Type Meaning Check box Check the box if your system uses a second monitor. The system automatically sets the second monitor’s type (NTSC or PAL) to match the main camera type.
  • Page 169 Party Number to near-end network or PBX Transmit a Sending Complete information element Number type Number plan Polycom ReadiManager LX100 User Guide ISDN Configuration Type Meaning Check box Check this box to allow ISDN calls to be made to and from this system.
  • Page 170 Reserve this line for voice Use this line for network management via RAS: Reserve this line for network management Polycom ReadiManager LX100 User Guide ISDN Bandwidth Type Meaning Radio button Rate used when a user chooses Standard as the bandwidth for a call.
  • Page 171 It can also receive incoming calls. DCE Signaled (non-dialed) The network does not need a phone number to route a call. Typically, the network is pre-configured to a specific destination. V.35/RS-449 control leads signal the start and end of a call.
  • Page 172 Gateway Setup iPower Field Use gateway for outgoing ISDN and voice calls Gateway(s) Set as Default Polycom ReadiManager LX100 User Guide Gateway Setup Type Meaning Pull Down menu Specify whether to use a near-end gateway as the default for all outgoing calls. If users want to use ISDN for a call, they can override this setting in the Advanced Call Options dialog box.
  • Page 173 LAN calls PathNavigator Conference On Demand iPower Field Use ISDN to initiate multipoint calls from this system Polycom ReadiManager LX100 User Guide LAN Configuration Type Meaning Check box Lets the system make LAN calls, provided there is a LAN connection and TCP/IP has been configured.
  • Page 174 Field Standard Premium Default Incoming Call Bandwidth iPower Field Maximum bandwidth Polycom ReadiManager LX100 User Guide LAN Bandwidth Type Meaning Pull down menu Bandwidth used when the user chooses to make a call at the Standard rate. Pull down menu Bandwidth used when the user chooses to make a call at the Premium rate.
  • Page 175 (AGC) Auxiliary Audio input iPower Field Use Automatic Gain Control (AGC) for auxiliary audio source Polycom ReadiManager LX100 User Guide Audio Preferences Type Meaning Pull down menu Please refer to the iPower administrator guide for the specifics of each protocol.
  • Page 176 Content) Allow system to dynamically adjust People and Content bandwidth allocation] Disable Polycom ReadiManager LX100 User Guide Video Preferences Type Meaning Pull down menu This video algorithm determines the encoding law used on calls over an ISDN network. For instructions on choosing the algorithm, see the iPower administrator guide.
  • Page 177 (optional) Preferred capture resolution Pull down menu Video Source type iPower Field People Content Polycom ReadiManager LX100 User Guide Cameras and Video Sources :: Main Camera Type Meaning Radio button Standard main camera refers to the camera that is attached to the front of the computer unit.
  • Page 178 Field Normal Mirrored VCR Setup iPower Field One VCR Two VCRs Polycom ReadiManager LX100 User Guide Camera Control and VCR Type Meaning Check box Lets participants at the other site move your camera, if their system supports this feature.
  • Page 179 LDAP server when you leave this page. User defined field If this is the only LDAP server on your network, use port 389 (the default LDAP server port number). If your network already has another LDAP server that uses this port number, enter a different port number to use.
  • Page 180 Remote devices (remote control and LAMB) Color depth and resolution Camera(s) Microphone(s) Document Server(s) Gatekeeper Central Directory Server Polycom ReadiManager LX100 User Guide File Transfer Type Meaning Check box Allows files to be transferred from another system. Readiness Monitoring Type...
  • Page 181 This system can be controlled by a custom control panel that uses the iPower Protocol. The control connects through the serial port. Polycom ReadiManager LX100 User Guide Network Management Type Meaning Check box Allows administrators to configure and manage the system using a web browser.
  • Page 182 Continuous presence Audio-Video Preferences iPower Field Audio algorithm Video algorithm for voice- activated Polycom ReadiManager LX100 User Guide Internal Multipoint Type Meaning Radio button Uses available multipoint unit registered with PathNavigator Radio button Initiates a multipoint conference using the iPower system.

  • Page 183: Snmp Mib

    -- GMS Service Variables -- - - - - - - - - - - - - polycomGMSVersion SYNTAX ACCESS STATUS DESCRIPTION Polycom ReadiManager LX100 User Guide FROM RFC1155-SMI FROM RFC-1212 FROM RFC1213-MIB FROM RFC-1215; OBJECT IDENTIFIER ::= { polycom 1 }...
  • Page 184 SYNTAX ACCESS STATUS DESCRIPTION polycomGMSHelpRequests OBJECT-TYPE SYNTAX ACCESS STATUS DESCRIPTION Polycom ReadiManager LX100 User Guide OBJECT-TYPE INTEGER read-only mandatory “Total number of managed nodes in the GMS database.” { polycomGMSNode 1 } INTEGER read-only mandatory “Number of nodes that are actively responding to GMS requests.”...
  • Page 185 VARIABLES DESCRIPTION ::= 3 helpRequests TRAP-TYPE ENTERPRISE VARIABLES DESCRIPTION ::= 4 Polycom ReadiManager LX100 User Guide polycomGMS { polycomGMSNodesInactive } “Indicates the inactive nodes threshold has been hit.” polycomGMS { polycomGMSNodesInCall } “Indicates the nodes-in-call threshold has been hit.” polycomGMS { polycomGMSNodesWithErrors } “Indicates the nodes-with-errors threshold has been hit.”...

  • Page 186: Communication Service Ports Used For Polycom Management Software

    Communication across the network for Polycom products requires the usage of certain Internet service ports. Polycom ReadiManager LX100 communicates with the web client, video devices and other services. In the tables below, “Direction” indicates how a particular communication is initiated; for example, “Web browser ReadiManager LX100”...
  • Page 187 ReadiManager LX100 Video devices Video devices ReadiManager LX100 ReadiManager LX100 to / from WebCommander, PathNavigator (EP) Direction ReadiManager LX100 endpoint Polycom ReadiManager LX100 User Guide Protocol Ports HTTP: TCP HTTP: TCP FTP: TCP FTP (data): TCP Dynamic port Telnet: TCP...
  • Page 188 ReadiManager LX100 endpoint Polycom ReadiManager LX100 communications with other services ReadiManager LX100 uses other services to replicate information to other databases or to perform other tasks such as sending remote alerts to an SNMP server. Non-HTTP protocols are used here and require ports other than 80 to be opened.

  • Page 189: Troubleshooting

    Does ReadiManager LX100 work through the firewall? This depends on the setup of the video network behind the firewall. As long as the IP address of the managed endpoints aren’t translated through NAT (Network Address Translation), port 80 (HTTP), port 21 (FTP), and port 3601 (GAB protocol), ReadiManager LX100 will function properly.

  • Page 190: Installation

    The Manager URL can only be changed during installation. If you need to change the URL, you will have to re-run the ReadiManager LX100 installation program. When re-running the installation program, choose “YES” when prompted to save existing files otherwise all data will be lost. Polycom ReadiManager LX100 User Guide Appendix...

  • Page 191: System Management

    Management tab to view the Manager URL. Make sure that the IP address shown is the one used by your ReadiManager LX100 server. If it is different, you will have to re-install ReadiManager LX100 to change the Manager URL. Polycom ReadiManager LX100 User Guide Appendix...
  • Page 192 The time it takes to search a range is linear, and depends on the speed of your server, and the bandwidth of your network. Therefore, it takes twice as long to search a range of 200 addresses as it does to search a range of 100 addresses.

  • Page 193: Software Update

    This usually happens because ReadiManager LX100 does not have the correct password for the video endpoint, or because the video endpoint was turned off or disconnected from the network. You can find out the cause of the failure by looking at the update log for that system. The update log files are usually located in the drive:\Polycom\PWX\log\1_1_1_1_@_yyyy-mm-dd-ss.logon the ReadiManager LX100...

  • Page 194: Account Validation

    ViewStation. Make sure that the address of ReadiManager LX100 server where you created the accounts is in the first position. POLYCOM Support If you have any other questions on Polycom ReadiManager LX100, contact us at: 1.800.POLYCOM or 408.474-2050 techsupport@polycom.com...
  • Page 195 Provisioning 55 Software Update 46 System Information 20. See System Information Window: Details Tab ViaVideo 111 Polycom ReadiManager LX100 User Guide Device Specific Configuration 79, 82 Device Tracing 5, 15, 77, 79, 82 Email Configuration 79 Email Notification 84, 85–87...
  • Page 196 Service Provider 125 LDAP 4, 21, 22, 25, 33, 35, 36, 37, 40. See also Global Directory: Replicated entries Configuring the server for LDAP 37 Polycom ReadiManager LX100 User Guide Management Tab 20 Manage System 17, 18–19 iPower 18 MGC 19...
  • Page 197 Advanced Statistics Tab 105 Advanced Stats Tab 98, 99, 110, 116 Call Status Tab 96, 103, 108, 114 Polycom ReadiManager LX100 User Guide Details Tab 111 General Tab 13, 94, 101, 102, 103, 106, 112, 118, 119, 120, 121, 122...
  • Page 198 Global Directory 44 Manage System 76 System Information Window 101–105, 118–122 VSX7000 Admin Setup 142–150 Warnings 8, 10, 11, 123, 124 WebCommander 6, 14, 17, 80, 121 Web Access Password. See ViaVideo: Web Access Password Polycom ReadiManager LX100 User Guide Index...

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