Polycom ReadiVoice Supplementary Manual
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Polycom ReadiVoice Supplementary Manual

Polycom ReadiVoice Supplementary Manual

Subscriber guide
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ReadiVoice
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Subscriber Guide

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Summary of Contents for Polycom ReadiVoice

  • Page 1 ReadiVoice ® Subscriber Guide...
  • Page 2 (e.g. a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

  • Page 3: Table Of Contents

    Overview of Moderator ......... . . 9 Opening the ReadiVoice Moderator ....... . 10 Changing Account and Conference Options .
  • Page 4 ReadiVoice Subscriber Guide Using Touchtone Commands Using Touchtone Commands ........25 Conference Commands .

  • Page 5: About This Manual

    Once you’re a subscriber, you can hold a conference whenever you wish. This publication guides subscribers in the use of the ReadiVoice system. It tells you how to set up and control your ReadiVoice conferences. The topics covered include: •...

  • Page 6: Conventions

    ReadiVoice Subscriber Guide Conventions This document uses the following conventions: • • • Field names, buttons, and other parts of the user interface are shown as follows: — Type the number into the Phone Number field and click Dial. — Click Cancel to close the dialog box.

  • Page 7: Introducing The Readivoice System

    Introducing the ReadiVoice System This chapter provides an overview of the ReadiVoice conferencing system, its features, and the ways to set up and start a conference. ReadiVoice Overview Your service provider’s ReadiVoice conferencing system offers you an easy to use, full-featured conferencing solution. With it, you can easily and instantly communicate with groups of business colleagues or friends and family.

  • Page 8: Users Of Readivoice

    Provisioners The service provider employees who add, edit, and delete subscriber accounts. Provisioners are the first point of contact for subscribers of the ReadiVoice system. System Administrators The service provider employees who configure and maintain the ReadiVoice system.

  • Page 9: Three Basic Types Of Conferences

    • • Proprietary & Confidential Set up and start a dial-out conference. In this case, the ReadiVoice system calls the participants (including you, if you want). Those that answer and accept are added to the conference. Arrange for a meet-me conference and start it at the chosen time. In this case, the participants dial into the conference.

  • Page 10: Conferencing Features

    ReadiVoice Subscriber Guide Conferencing Features The ReadiVoice system provides many conference features designed to enhance the audio conferencing experience for you and your participants. Some features are available only if your account is configured for them. Not all service providers support all features. To change the configuration of your subscriber account, contact your service provider.
  • Page 11 Name Record /Roll Call With this feature enabled, ReadiVoice prompts all participants (including you) to record their names before it places them into the conference. During the conference, you can request one of two kinds of roll calls (depending on your...
  • Page 12 ReadiVoice Subscriber Guide Conference Continuation Allows the conference to continue after you hang up (conferences normally end when the subscriber hangs up). If your account permits, you can toggle this on or off for each conference. Auto Continuation If your account permits, you can decide whether all your conferences start with continuation on or off.

  • Page 13: Starting A Conference

    The ReadiVoice system then calls you and starts the conference. Participants click the link and, on the same Web page, enter their name and phone number. The ReadiVoice system then calls them and places them into the conference. The participant dial-in process is described in the next section.

  • Page 14: Participant Dial-In Process

    (if available) or disconnected. The ReadiVoice system answers the call and, if required, prompts the caller for the access code or password (PIN code). If the conference hasn’t started yet (and Quick Start isn’t on), the system places the caller on music hold until you arrive.

  • Page 15: Using The Moderator

    Using the Moderator This chapter describes how to use the ReadiVoice Moderator to monitor and control your conferences over the Internet. Overview of Moderator The ReadiVoice Moderator lets you control your conferences using a browser with Internet access. It requires no plug-ins or applets.

  • Page 16: Opening The Readivoice Moderator

    ReadiVoice Subscriber Guide Opening the ReadiVoice Moderator You can open the ReadiVoice Moderator at any time, either before starting your conference or during the conference. To open the ReadiVoice Moderator: Figure 2-1 Launch your browser and point it to the Internet address that your service provider gave you for the Moderator.
  • Page 17 Figure 2-2 Proprietary & Confidential Fill in the fields that appear: — Access Number — Enter the ten-digit access phone number (for IP systems this may be a SIP address) your service provider gave you. — Access Code — Enter the unique access code that identifies your conferences.

  • Page 18: Changing Account And Conference Options

    ReadiVoice Subscriber Guide Changing Account and Conference Options Click the Options tab options. Under Account Options, you can set: Entry Announcement Quick Start Name Record Auto Continuation Listen Only Entry Waiting Room Under Conference Options, you can change Entry Announcement for just the current conference.
  • Page 19 Using the Moderator Figure 2-3 Options tab Proprietary & Confidential...

  • Page 20: Using Your Phone Book

    ReadiVoice Subscriber Guide Using Your Phone Book Click the Phone Book tab Figure 2-4 Adding Individuals To add someone to your phone book: Repeat to add more people. To modify an entry, select it (click the check box) and click Edit. Your phone book can contain up to 115 entries.

  • Page 21: Creating Groups

    Creating Groups To create a conferencing group (see Repeat to create more conferencing groups. To modify a group, select it and click Edit. Figure 2-5 Proprietary & Confidential On the Phone Book tab, click New Group. Enter a name for the group, such as Marketing Group or Softball Team. In the Individuals list, select the names and numbers you want.

  • Page 22: Dialing Out From The Phone Book

    ReadiVoice Subscriber Guide Dialing Out from the Phone Book Before you dial out to participants, you may want to dial in first (or dial out to yourself) for two reasons: • • To add the other participants: Unless you have Quick Start turned on, everyone you dial out to must wait on hold until you arrive.

  • Page 23: Working With Your Conference

    Working with Your Conference Click the Conference tab Figure 2-6 Using the Conference Controls The buttons at the top of the Conference tab let you control the conference. They are: Start Conference When the conference starts, the status light at the bottom of the page changes from red to green.
  • Page 24 ReadiVoice Subscriber Guide Mute All Operator Request Lock The status area at the bottom of the page shows you whether the conference is locked or unlocked. Roll Call Record Listen Only Two buttons at the bottom right of the page are also available:...

  • Page 25: Dialing Out To A Single Person

    Dialing the subscriber Select the Participant Type (subscriber or participant) and click Dial. The ReadiVoice system dials the number and adds it to the participant list on the right (initially, with a status of Dialing). When the call is answered, the system plays a greeting (custom if you’ve recorded your name;...

  • Page 26: Using The Waiting Room

    Record is on, you hear the caller’s recorded name) and describes the touchtone commands for handling the caller. Your service provider sets a maximum hold time for the ReadiVoice system. If you leave a caller on hold for longer than that time, the system plays the caller a message and disconnects the line.
  • Page 27 Figure 2-8 Participant Buttons The buttons above the participant list perform various actions on the person or persons selected (checked) in the participant list: Mute Unmute Rename Play Name Reconnect Disconnect Proprietary & Confidential Waiting Room before and after connecting one-on-one with caller Mutes the line of the selected participant(s) so they can’t be heard in the conference.
  • Page 28 ReadiVoice Subscriber Guide Remove Participant List The participant list shows everyone who is: • • • • Click the check box to select a participant. Figure 2-9 Removes the selected participant from the list, if already disconnected. If the participant is still connected, he or she is disconnected; click Remove a second time to remove from the list.

  • Page 29: Resolving Moderator Problems

    You’re using the correct Internet address (URL), provided by your service provider. The login Web page has an address with /cgi-bin/cmod after the domain. For example, if the domain for your service provider were readivoice.com, the address for the Moderator would be http://www.readivoice.com/cgi-bin/cmod.
  • Page 30 ReadiVoice Subscriber Guide Proprietary & Confidential...

  • Page 31: Using Touchtone Commands

    • The tables in this chapter show the default touchtone commands for the ReadiVoice system. Where a touchtone command has a commonly used alternative meaning, that alternative is described in parentheses. However, your service provider can customize any or all of the touchtone commands, so the commands available and their meanings may be different.

  • Page 32: Conference Commands

    ReadiVoice Subscriber Guide Conference Commands While in conference, participants can use touchtone commands to control their participation and, in the case of the subscriber, conference operation. Your account options and feature settings determine which commands are available and to whom. Contact your service provider about changes to your subscriber account.
  • Page 33 Table 3-1 Touchtones Default Definition Listen Only: Mutes all lines except subscriber and, if present, operator and recorder. (Alternately, may be configured to toggle between Listen Only and Undo Listen Only.) Undo Listen Only. Process callers in waiting room. See Table 3-2 waiting callers.

  • Page 34: Waiting Room Processing Commands

    Waiting Room Processing Commands If your conference is locked with waiting room enabled, callers wait on hold for you to admit them to the conference. The ReadiVoice system notifies you when callers arrive, and you can process them either from the Moderator interface or using touchtone commands.

  • Page 35: Dial-Out Commands

    Touchtone dial-outs are manual (“attended”); The system connects you to the dialed line and you can speak with the called party. If you press *1 to dial out, the ReadiVoice system prompts you to enter the phone number on your touchtone keypad.
  • Page 36 ReadiVoice Subscriber Guide Proprietary & Confidential...

  • Page 37: Index

    Index about this guide v access code 3 access phone number 2 account options 6, 12 adding groups to phone book 15 individuals to phone book 14 participant from Moderator 19 address book See phone book admitting waiting callers 20 announcement, entry/exit 5, 12 auto continuation 6, 12 code...
  • Page 38 ReadiVoice Subscriber Guide global mute 4 groups, conferencing 15 help 4 introduction to conference features 4 to conference types 3 to Moderator 9 to system 1 to this guide v listen only 5, 12, 19 locking conference 4, 18 logout 19...
  • Page 39 recording conference 5, 18 participant names 5, 12 rename participant 21 requesting an operator 5, 18 roll call 5, 18 screening callers 12 security code, conference 3 security, conference 12, 18, 20 starting conference 7, 17 starting conferences without subscriber 6, 12 subscriber continuing conferences without 6 dialing from Moderator 19...
  • Page 40 ReadiVoice Subscriber Guide Proprietary & Confidential...

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