Verify (Reproduce) The Customer Issue; Verify The Club Settings - Precor Experience Series Service Manual

long circuit wire run. For power requirement information, refer to the Power
Requirements topic.
Input current to low: The power outlet circuit wire gauge may be too small to
o
carry the required machine load current (20 amps/machine).
Make sure that the outlet receptacle power is good quality (the input power is NOT
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intermittent or has fluctuating voltage levels or frequency). Poor quality input power
can cause operational failures in the machine or powered console. For power require-
ment information, refer to the Power Requirements topic.
Make sure that each Precor treadmill is connected to a separate 20 amp individual
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branch circuit outlet. No other devices can be connected to the same circuit outlet
except for one optional
power requirement information, refer to the Power Requirements topic.
IMPORTANT: Always make sure the input power is good quality before
troubleshooting the machine. A poor quality input power signal may be the cause of
the machine issue or operating failure.

Verify (reproduce) the customer issue

If possible, operate the unit in the workout and conditions similar to the customer and
attempt to reproduce the reported failure.
Determine if the error is a repeatable or intermittent type failure.
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Make note of any additional observations (noises, vibrations, etc.) that occur at the
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time of the failure which may then be used to help resolve the issue.
Note: It is important to keep in mind that some issues are weight (load) related.
You may need to test the unit at minimum and maximum load Limits to reproduce
the failure.

Verify the Club Settings

Verify that one of the workout limit settings are not causing a failure, see
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(LED consoles) or
observed while using the machine but passes the hardware validation system tests, this
could be an indication that one of the club parameters Limits settings is causing the issue.
IMPORTANT: Check the following if a failure is observed during a workout but the
machine works perfectly when doing a hardware validation test:
• First check the Club settings. Some parameters might be set to limits that can give
the appearance of a failure, such as, the incline limit set to 0, or the parameter Units
set to Metric or US Standard.
• Attempt to recreate the issue. Some problems are caused by vibration, to much
weight, or may be an intermittent issue etc. Various workout conditions and scen-
1
Personal Viewing System display.
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light-emitting diodes.
Contact Precor Customer Support at support@precor.com or 800.786.8404 with
any questions.
1
PVS (Personal Viewing System) display if installed. For
System Settings Workout Limits
Troubleshooting Steps
Club Settings
(Touchscreen consoles). If a failure is
7 Troubleshooting
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