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Print the
Step
2
Service Usage
Profile. It is
located in the
front panel
menu
Troubleshooting
– Service Tools.
Does the printer
Step
display an error
3
code indicating
a problem with
the printhead?
Visually inspect
the ink
reservoirs. Do
they all contain
ink?
No ink in a
reservoir
indicates that
an ink-level
sensor has
failed.
Has the printer
Step
had a printhead
5
replaced before
for a (non-NXI
related) weak or
missing jet
problem?
Is the
Step
Xerox
A-8
If Line 631
Printhead ID
lists a date, record the date
(month day year) here:
If Line 636
IDU lists any values, record
the numbers here:
Xerox U.S. personnel please record these dates in the FIST system as
well as in this document
YES
If YES please write down the error code. _______________
NO
3a. If error code 13,264.4x is present in the Fault History replace the
Circle
electronics module (continue to
one
3b. If a printhead thermostat open or shorted error code 13,195.45,
13,197.47, 13,259.46, 13, 261.48, 13,323.47, 13.325.49 is
displayed or a PEST error code 37,002.47, 37,003.48, 37,004.40,
or 37,005.41, perform the following steps:
3c. Inspect and reseat the printhead interface cable (gray ribbon
cable) and retest.
3d. Replace the electronics module and retest.
3e. Replace the printhead.
3f. Perform Wiper/Purge Checklist with new printhead.
If NO, replace the printhead. The repair is complete!
YES
NO
Circle
one
If YES, replace the wiper assembly. Proceed to Step 9.
YES
NO
The new wiper assembly may take 6 purges to before achieving optimal
performance. Ensure the wiper assembly is correctly aligned with the
Circle
printhead.
one
If the missing jet(s) recovers, the repair is complete.
Is the wiper assembly out of alignment (not parallel with the printhead
Phaser 8400 Printhead Checklist - Version 1.1
Printhead ID:
00-09: _______________
10-29: _______________
30-99 _______________
100+: _______________
IDU:
00-09: _____________
10-29: _____________
30-99 _____________
100+: ______________
3b).
Ink visible in reservoirs
075-0882-01
WorkCentre C2424 Service Manual
Page 2
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Table of Contents
Troubleshooting
