System Tour System Tour This section includes: ■ "System Features" on page 1-2 "Front View" on page 1-3 ■ ■ "Side View" on page 1-3 ■ "Back View" on page 1-4 "Open View" on page 1-4 ■ ■ "System Options and Accessories" on page 1-5 ■...
System Tour Front View Tray 4 (optional) Tray 3 (optional) Tray 2 Tray 1 Output tray Exit cover Control panel Document feeder access cover Duplex automatic document feeder Interface cover Side door Front cover release (product serial number is behind the front cover) 2424-080 Side View Maintenance kit...
System Tour Back View Hard drive RAM slots Stabilizer 2424-082 Open View Short paper stop Exit cover Ink cover 2424-171 WorkCentre® C2424 Copier-Printer...
Printer drivers enable your computer and printer to communicate and provide access to your printer features. Xerox makes driver installation easy with its Walk-Up Technology. For more information about printer drivers, see the video at www.xerox.com/office/drivers. For more information about using the printer driver to access special features, see the Printing chapter of this guide.
Quick Reference Guide* Packaged with system Supplies and Services Guide Packaged with system User Guide and videos* Packaged with system (User Documentation CD-ROM) Printer Management Tools www.xerox.com/office/pmtools infoSMART Knowledge Base www.xerox.com/office/c2424infoSMART PhaserSMART www.phaserSMART.com Technical Support www.xerox.com/office/c2424support Information about menu selection or error...
The Control Panel The Control Panel This section includes: ■ "Control Panel Features" on page 1-7 "Control Panel Layout" on page 1-7 ■ ■ "Menu Map" on page 1-10 ■ "Information Pages and Sample Pages" on page 1-11 Control Panel Features The control panel: Displays the system’s operating status or errors and warnings.
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The Control Panel Left Side of the Control Panel 2424-173 The left side of the control panel contains the 2-Sided button and LEDs following copy and scan function buttons and Press to select whether the original is 2- LEDs. A green LED shows the current selection. sided and whether you want the output 2- More details about using these buttons are sided.
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The Control Panel Middle of the Control Panel 11 10 2424-174 Original Size button Enter button Press to jump to Original Size option on the Accepts the setting selected. menu. Status Indicator LED: Lighten/Darken button Blinking green = System is busy or in Press to jump to the Lighten/Darken option on...
The Control Panel Right Side of the Control Panel 2424-175 Number keys Stop button Press to enter a number, such as for the Press to pause the printing of the current number of copies or a numeric password. copy or print job. To then cancel the job, follow the instructions shown on the graphic Clear/Clear All button display.
The Control Panel Information Pages and Sample Pages Your system comes with a set of information and sample pages to help you obtain the best results from your system. You access these pages from the control panel. Print the Menu Map to see where these information pages are located in the control panel menu structure.
Managing Your System Managing Your System When the system is connected to your computer over a network, there are a number of resources available to help you manage the system. This section includes: ■ "System’s IP Address" on page 1-12 ■...
PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in opening a Service Request with Xerox Customer Support. To access PhaserSMART Technical Support: 1.
System Settings System Settings This section includes: ■ "Controlling the Printing of the Startup Page" on page 1-14 "Changing the Power Saver Timeout" on page 1-15 ■ ■ "Changing Intelligent Ready Mode" on page 1-16 ■ "Locking the Control Panel Menus" on page 1-17 "Changing the Load Paper Timeout"...
System Settings Using CentreWare IS To turn on/off the automatic printing of the “Startup Page”: Launch your web browser. Enter your system’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx). Select Properties. Click the General folder on the left sidebar, then click Printer Defaults. Under User Preferences, select Off or On from the Startup Page drop-down list to change the setting.
System Settings Select System Controls, then press the Enter button. Select Power Saver Timeout, then press the Enter button. Press the Down Arrow or Up Arrow button to scroll to a selected Power Saver timeout value. Select a larger value if you want to extend the length of time before the system goes into Power Saver mode.
System Settings Using CentreWare IS To select Intelligent Ready mode or to schedule warmup/standby settings: Launch your web browser. Enter your system’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx). Click Properties. Click the General folder on the left sidebar, then click Warmup. Click the Warmup Mode drop-down list and select Intelligent Ready, Scheduled, or Job Activated.
System Settings Changing the Load Paper Timeout When your print job is formatted for a type or size of paper that is not loaded in the system, the control panel displays a message requesting you to load the appropriate paper. The Load Paper Timeout controls the amount of time the system waits before printing on another type or size of paper.
System Settings Adjusting Control Panel Brightness To adjust the brightness of the control panel’s background lighting: On the control panel, press the System Setup button. In the menu, select General Setup, then press the Enter button. Select Control Panel Setup, then press the Enter button. Control Panel Brightness, then press the Enter button.
System Settings Using CentreWare IS To select the default control panel language: Launch your web browser. Enter your system’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx). Click Properties. Click the General folder on the left sidebar, then click Printer Defaults. In the User Preferences box, select the language from the Set Control Panel Language drop-down list.
For best results, use Xerox printing media specified for your WorkCentre C2424 Copier- Printer. They are guaranteed to produce excellent results with your system. For the most current information about Xerox printing media, go to www.xerox.com/office/c2424support.
60–120 g/m (16–32 lb. Bond) (22–45 lb. Cover). Videos are available with instructions for using the document feeder. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/ c2424support. Follow these guidelines when loading originals into the document feeder: ■...
● ● Weight: 121–220 g/m (33–40 lb. Bond) (46–80 lb. Cover) For best results, use Xerox printing media recommended for your WorkCentre C2424 Copier- Printer. For the most current information about Xerox printing media, go to www.xerox.com/ office/c2424support. WorkCentre® C2424 Copier-Printer...
Envelopes with side seams, end-flaps, or with flat, announcement style flaps may jam. Supported Not Supported See the User Documentation CD-ROM or go to the infoSMART Knowledge Base at www.xerox.com/office/c2424infoSMART for more information about supported papers, transparencies, envelopes, and other specialty media. WorkCentre® C2424 Copier-Printer...
Supported Media Media Storage Guidelines Providing a good environment, and safe handling and storage conditions for your paper and other media contributes to optimum print quality. ■ Store paper in dark, cool, relatively dry locations. Most paper items are susceptible to damage from ultraviolet (UV) and visible light.
2424-176 Videos are available with instructions for using Tray 1. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/c2424support. WorkCentre® C2424 Copier-Printer...
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Loading Media in Tray 1 To load paper or other media in Tray 1: Open Tray 1 by pulling up and out on the handle. 2424-006 Open the tray extension. 2424-007 WorkCentre® C2424 Copier-Printer...
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Loading Media in Tray 1 Insert the paper or other media into the tray. ■ Single-sided printing: Insert the side to be printed facedown with the top of page against the roller. 2-sided printing: Insert side one faceup with the bottom of the page against the ■...
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Loading Media in Tray 1 Envelopes: Insert envelopes with the flap side up and the flap toward the left of the ■ system. Slide the side guides until the arrows on the guides match the appropriate envelope size. 2424-010 Caution Do not load paper above the fill line on the inside of the left guide.
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Loading Media in Tray 1 Verify that the paper is pushed against the roller until it stops and verify that the side guides are pressed against the paper. 2424-041 When prompted at the control panel: If the paper size and type are correct, press the Enter button. ■...
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Loading Media in Tray 1 Adjust the output tray for short or long media. 2424-186 2424-056 For media shorter than 190 mm (7.5 in.), flip up the For media longer than 297 mm (11.7 in.), paper stop. extend the output tray. WorkCentre®...
Labels ■ #10 Commercial, DL, and C5 envelopes Some specialty papers, such as Xerox Professional Solid Ink Photo Paper and Glossy ■ Paper, and Xerox Phaser Postcards, Trifold Brochures, and Weatherproof Paper. To load paper or other media in Tray 2, 3, or 4: Pull the tray completely out of the system.
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Loading Media in Trays 2, 3, and 4 If necessary, adjust the length and side paper guides to match the size of the paper. Press the sides of the length guide, then slide the guide until the arrow on the guide ■...
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Loading Media in Trays 2, 3, and 4 Pre-punched Paper: Load pre-punched paper with the holes next to the right paper ■ guide. 2424-183 Caution When using pre-punched paper, adjust print or copy margins to accommodate the holes. Printing over the holes may cause ink to transfer onto subsequent pages. A minimum margin of 19 mm (0.75 in.) is recommended.
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Loading Media in Trays 2, 3, and 4 Insert the tray into the tray slot and push it completely to the back of the system. 2424-004 If you changed the paper type, select the tray paper type: On the control panel, press the Copy or Print button. In the menu, select Paper Supply, then press the Enter button.
Basic Copying Basic Copying Follow these steps to make copies. Note To clear the settings from the previous job, press the Clear All button twice. Load the originals to be copied. Use either the document glass or the document feeder. 2424-076 2424-065 Document Glass...
Adjusting Copying Options Adjusting Copying Options This section includes: Basic Settings ■ "Setting the Copy Default Tray" on page 3-4 ■ “Specifying a Different Tray to Use” on page 3-4 ■ "Selecting Color or Black and White Copies" on page 3-5 ■...
Adjusting Copying Options Basic Settings This section includes: ■ "Setting the Copy Default Tray" on page 3-4 ■ "Specifying a Different Tray to Use" on page 3-4 ■ "Selecting Color or Black and White Copies" on page 3-5 ■ "Specifying 2-Sided Originals or Copies" on page 3-5 ■...
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Adjusting Copying Options Selecting Color or Black and White Copies If the original has color, you can create copies in color or in black and white. Press the Color Mode button on the control panel to change the selection to Color or B/W. 2424-166 If you select Color and the system prompts you for a password, use the numeric keypad to enter the password, then press the Enter button.
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Adjusting Copying Options Selecting the Quality of the Copies Press the Output Quality button on the control panel to select one of the following output- quality modes: Output-Quality Mode Type of Copy Job Hi-Res Highest-quality mode for color copies. Provides the best detail and smoothness for photographic images.
Adjusting Copying Options Specifying the Original Type The scanner optimizes the appearance of the output according to the contents of the original. Press the Original Type button on the control panel to change the selection to: ■ Photo – Optimizes for photograph prints. ■...
Adjusting Copying Options Image Adjustments This section includes: ■ "Setting the Original Size" on page 3-8 ■ "Reducing or Enlarging the Image" on page 3-8 ■ "Lightening or Darkening the Image" on page 3-9 ■ "Adjusting the Contrast of the Image" on page 3-9 ■...
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Adjusting Copying Options Select one of the following, then press the Enter button: ■ 100% – Keeps the copy image the same size as the original. (Factory default value). ■ Auto – Reduces or enlarges the image as needed to fit the full size of the copy paper. Preset ■...
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Adjusting Copying Options Adjusting the Color Balance Sometimes the colors on the original are not optimal. You can adjust the levels of each primary color: cyan, magenta, yellow, and black. To adjust these color levels: On the control panel, press the Copy button. In the menu, select Color Balance, then press the Enter button.
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Adjusting Copying Options To erase the top edge of the original page: Select Top, then press the Enter button. Scroll to a number from through inches (in 0.1 inch increments) or from through mm (in 1 mm increments), then press the Enter button. To erase the bottom edge of the original page: Select Bottom, then press the Enter button.
Adjusting Copying Options Image Placement Adjustments This section includes: ■ "Printing Multiple Images on a Sheet (N-Up)" on page 3-12 ■ "Repeating Images on a Sheet" on page 3-12 ■ "Centering the Image" on page 3-13 ■ "Shifting the Image" on page 3-13 Printing Multiple Images on a Sheet (N-Up) You can have two or four original page images copied onto one side of a sheet of paper.
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Adjusting Copying Options To have the image repeated in several rows: Select Rows, then press the Enter button. to 10, then Press the Up Arrow or Down Arrow button to scroll to a number from press the Enter button. To have the image repeated in several columns: Select Columns, then press the Enter button.
Adjusting Copying Options Output Adjustments This section includes: ■ "Collating Copies" on page 3-14 ■ "Making Copy Documents with Covers" on page 3-15 ■ "Using Blank Separators" on page 3-15 Collating Copies When you are making several copies of a multi-page original, you can automatically collate the output.
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Adjusting Copying Options Making Copy Documents with Covers You can have the first and/or last pages of your copy job printed on paper from another tray. That tray could contain colored paper or card stock. To select the type of covers and the tray to use for the cover paper: On the control panel, press the Copy button.
Adjusting Copying Options Advanced Copying This section includes: ■ "Copying Books" on page 3-16 ■ "Creating Booklets" on page 3-17 Copying Books When copying from a book, you have many choices. You can copy the left and/or right pages from an open book as separate images or you can copy just the left page or just the right page. Note You must use the document glass to make copies from books.
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Adjusting Copying Options Creating Booklets You can have two original pages copied onto each side of a sheet of paper in the correct order so that you can fold the copy pages into a booklet. The size of the images are reduced proportionally to fit on the selected paper.
Managing Copy Functions Managing Copy Functions This section includes: ■ "Setting Whether a Copy Job Interrupts a Print Job" on page 3-18 "Using a Color Copy Password" on page 3-19 ■ Setting Whether a Copy Job Interrupts a Print Job Normally, the system interrupts print jobs when users make copies.
Managing Copy Functions Using a Color Copy Password You can set a password to limit access to the color copy function. The system prompts users to enter the password when they press the Color Mode button to select color copies. Use the control panel to enable, disable, or change the color copy password.
"Retrieving the Scanned Images" on page 4-4 Videos are available with instructions for basic scanning. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/c2424support. Overview The scanning procedure used with the WorkCentre C2424 Copier-Printer differs from that of desktop scanners.
Basic Scanning Scanning the Originals at the System Follow these steps to scan an image at the system: Note To clear the settings from the previous job, press the Clear All button twice. Load the originals to be scanned. Use either the document glass or the document feeder. 2424-076 2424-065 Document Feeder...
If you plan to either import the scanned images directly into an application (such as Photoshop or Word) or scan directly to your computer, you must install the Xerox scan driver. Xerox provides scan drivers for the Windows and Macintosh operating systems along with the printer drivers on the WorkCentre C2424 Software CD-ROM that came with your system.
Adjusting Scanning Options Adjusting Scanning Options This section includes: ■ "Setting Up a Private Folder for Scanning" on page 4-5 "Setting the Scan Destination" on page 4-6 ■ ■ "Setting the Scan Resolution" on page 4-7 ■ "Automatically Suppressing Background Variations" on page 4-7 "Selecting Color or Black and White Images"...
Private folders and user names are listed alphabetically below Public Folder. If there are more than 10, the names are placed in alphabetic subgroups. If users have the Xerox Scan Utility open on their computers, the first two user names appear with an * at the top of list.
Adjusting Scanning Options Setting the Scan Resolution Depending on the way you are going to use the scanned image, you may want to change the scan resolution. Scan resolution affects the size of the scanned image file as well as the quality. To select the scan resolution: On the control panel, press the Scan button.
Adjusting Scanning Options Selecting Color or Black and White Images You can scan the image in color or in black and white. Selecting black and white significantly reduces the file size of the scanned images. Press the Color Mode button on the control panel to change the selection to Color or B/W. 2424-166 Specifying 1-Sided or 2-Sided Originals When you use the document feeder to scan 2-sided originals, set this option in order to have...
Adjusting Scanning Options Specifying the Original Type You can have the scanner optimize the appearance of the output according to the contents of the original. Press the Original Type button on the control panel to change the selection to: ■ Photo –...
The control panel will prompt users for the password when they select your computer as the scan destination. Use the Xerox Scan Utility to set a scanning password for your computer. Right-click the icon on the taskbar (in the lower-right corner of your screen), then select Xerox Scan Utility on the popup menu.
4-15 ■ "Using the Xerox Image Importer on Macintosh OS X" on page 4-16 The following table lists the various methods to view and retrieve scanned image files and shows which methods are available for specific operating systems.
Retrieving Images Viewing and Retrieving Scanned Images Using CentreWare IS If your multifunction system is connected on a network, you can use CentreWare IS to view, retrieve, and delete scanned images from the Public Folder or from a private folder on the system’s hard drive.
Retrieving Images Using the Xerox Scan Utility (Windows Only) You can use the Xerox Scan Utility to view, open, and delete scanned image files. If you scanned images directly to your computer, the Xerox Scan Utility automatically opens. If it is not open, right-click the icon on the taskbar (in the lower-right corner of your screen), then select Xerox Scan Utility on the popup menu.
Insert, select Picture, select From Scanner or Camera, select the scanner, and click the Custom Insert button. In the upper left part of the Xerox Image Importer window, select the location of the image from the Location drop-down list. You can select the Public Folder, a <private folder>, or the My Scanned Images folder.
Retrieving Images Changing the Xerox Image Importer Settings in Windows When you import images using the Xerox Image Importer, you can change the color and resolution of the imported image. Select the Settings menu, then select Import Options to open the Image Import Options dialog box.
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Picture, select From Scanner or Camera, select the scanner, and click the Acquire button. In the upper left part of the Xerox Image Importer window, select the location of the image from the Location drop-down list. You can select the Public folder or a private folder.
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Note If you want to delete the images you selected, click the Delete button instead. Changing the Xerox Image Importer Settings on a Macintosh To change the color and resolution used when images are imported: Click the Settings button to open the Image Import Options dialog box.
However, these file names do not describe the image. To see the content of the image files: ■ View thumbnails of the images using CentreWare IS (page 4-12) or the Xerox Scan Control (page 4-13). ■...
For more information, see "Using the Xerox Image Importer on Windows 2000, Windows XP, and Windows Server 2003 (TCP/IP)" on page 4-14 and "Using the Xerox Image Importer on Macintosh OS X" on page 4-16. Using the Control Panel to Delete Image Files To remove all scan files from a folder: At the control panel, press the Scan button.
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Managing Files and Controlling Scanning Options Using CentreWare IS to Delete Image Files You can remove some or all scan files from a folder: Access CentreWare IS: Launch your web browser. Enter your system’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Managing Files and Controlling Scanning Options Controlling Scanning Policies Administrators can control the scanning policies, including requirements for passwords when setting up private folders. Access CentreWare IS: Launch your web browser. Enter your system’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Basic Printing Basic Printing This section includes: ■ "Overview of Basic Steps" on page 5-2 "Factors Affecting Printing Performance" on page 5-2 ■ Overview of Basic Steps Follow these steps to print jobs: Load paper in the tray. For information about loading trays, see the Loading Media chapter of this guide, or go to...
Print Fonts Print Fonts This section includes: ■ "Types of Fonts" on page 5-3 "Viewing a List of System Fonts Available for Printing" on page 5-3 ■ ■ "Printing a List of System Fonts" on page 5-4 ■ "Downloading Fonts" on page 5-5 Types of Fonts Your system uses the following types of fonts for printing: ■...
Print Fonts Printing a List of System Fonts To print a list of available PostScript or PCL fonts, use: ■ The control panel ■ CentreWare IS ■ The printer driver Using the Control Panel To print either a PCL font list or a PostScript font list and samples from the control panel: 1.
You can list, print, delete, and download PostScript and PCL fonts using the Font Management Utility. To download the Font Management Utility, go to www.xerox.com/office/drivers and use the Key word search FMU.
For information about special printing options, see "Advanced Options" on page 5-52. Obtaining the Printer Driver To access special printing options, use a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems. The following printer drivers are available: Printer Driver...
Adjusting Printing Options Setting the Print Default Tray To select the default tray for printing, use either: ■ The control panel ■ CentreWare IS Note The printer driver overrides the control panel and CentreWare IS settings. Using the Control Panel To select the default tray for printing: 1.
Adjusting Printing Options Selecting Printing Preferences (Windows) Printer preferences control all of your jobs, unless you overwrite them specifically for your job. For example, if you want to use automatic 2-sided printing for most jobs, set this option in printer settings. Click Start, select Settings, then click Printers.
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Adjusting Printing Options Printing Options for Windows Operating Systems Operating Driver Tab Printing Options System Windows 2000, Layout tab Orientation ■ Windows XP, or 2-sided printing ■ Windows Server Pages per sheet ■ 2003 Paper/Quality tab Paper type, size, and tray selection ■...
Adjusting Printing Options Selecting Printing Options for an Individual Job (Macintosh) To select print settings for a particular job, change the driver settings before sending the job to the printer. With the document open in your application, click File, then click Print. Select the desired printing options from the menus and drop-down lists that are displayed.
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Adjusting Printing Options Macintosh PostScript Driver Settings (Continued) Operating System Driver Drop-Down Title Printing Options Mac OS 9.x General Copies ■ Pages ■ Paper Source ■ Background Printing Print in ■ Print Time ■ Color Matching Print Color ■ Intent ■...
Automatic 2-Sided Printing Overview of Steps for 2-Sided Printing To select automatic 2-sided printing: Insert paper into the tray. For more information, see the Loading Media chapter of this guide, or go to Getting Started/Loading Media on the User Documentation CD-ROM. ■...
User Documentation CD-ROM and at www.xerox.com/office/ c2424support. For best results, use only Xerox transparencies specified for your WorkCentre C2424 Copier- Printer. To order paper, transparencies, or other specialty media, contact your local reseller or go to www.xerox.com/office/supplies.
Transparencies Printing Transparencies from Tray 1 Insert transparencies into Tray 1. 2424-009 Note Do not load transparencies above the fill line. Adjust the paper guides to fit against the transparencies. 2424-041 At the control panel: Select Change, then press the Enter button. Select the size of the transparencies, then press the Enter button.
Transparencies Printing Transparencies from Tray 2, 3, or 4 Pull the tray completely out of the system. 2424-00 Adjust the width and length paper guides to match the size of the transparencies. ■ Press the sides of the length guide, then slide the guide until the arrow on the guide matches the appropriate transparency size and clicks into place.
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Transparencies Insert transparencies into the tray. 2424-097 Note Do not load transparencies above the fill line inside the tray. Insert the tray into the tray slot and push it completely to the back of the system. 2424-004 At the control panel: Press the Print button.
"Printing Envelopes from Tray 2, 3, or 4" on page 5-21 Videos are available with instructions for loading envelopes. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/ c2424support. Guidelines These envelopes can be printed from any tray: ■...
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Envelopes Successful envelope printing is highly dependent on the quality and construction of the envelopes. Follow these guidelines when printing envelopes: ■ All envelopes should be printed single-sided only. ■ Use only paper envelopes. ■ Do not use envelopes with windows, metal clasps, or adhesives with release strips. ■...
Envelopes Printing Envelopes from Tray 1 Insert envelopes into Tray 1 as follows: 2424-010 Insert the envelopes with the flap side up and the flap of the envelopes toward the left of the system. Adjust the paper guides to fit against the envelopes. At the control panel: If the type of envelope is not correct, select Change, then press the Enter button.
Envelopes Printing Envelopes from Tray 2, 3, or 4 Pull the tray completely out of the system. 2424-001 Adjust the paper guides to match the size of the envelopes. ■ Press the sides of the length guide and slide the guide until the arrow on the guide matches the appropriate envelope size and clicks into place.
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Envelopes Insert the envelopes into the tray, flap side down with the flap of the envelope toward the left of the printer. 2424-100 Note There are separate fill lines inside the tray for envelopes and other media. Do not load envelopes above the envelope fill line.
■ "Printing Business Cards or Index Cards from Tray 1" on page 5-27 For best results, use only Xerox printing labels or business cards specified for your WorkCentre C2424 Copier-Printer. To order paper, transparencies, or other specialty media, contact your local reseller or go to www.xerox.com/office/supplies.
Labels, Business Cards, and Index Cards Printing Labels from Tray 1 Insert the labels into the tray with the side to be printed facedown with the top of the page against the rollers. 2424-102 Adjust the paper guides to fit against the labels. 2424-041 At the control panel: Select Change, then press the Enter button.
Labels, Business Cards, and Index Cards Printing Labels from Tray 2, 3, or 4 Pull the tray completely out of the system. 2424-001 If necessary, adjust the length and side paper guides to match the size of the paper. ■ Press the sides of the length guide, then slide the guide until the arrow on the guide matches the appropriate paper size and clicks into place.
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Labels, Business Cards, and Index Cards Insert the labels into the tray with the side to be printed faceup with the top of the page toward the front of the tray. 2424-103 Note Do not load labels above the fill line inside the tray. Insert the tray into the tray slot and push it completely to the back of the system.
Labels, Business Cards, and Index Cards Printing Business Cards or Index Cards from Tray 1 Insert the cards into the tray with the side to printed facedown with the top of page against the rollers. Caution Insert a maximum of 25 business card sheets. Inserting more than 25 sheets may cause jams.
"Carbonless Paper" on page 5-43 ■ Photo Paper For best results, use only Xerox Professional Solid Ink Photo Paper specified for your WorkCentre C2424 Copier-Printer. To order paper, transparencies, or other specialty media, contact your local reseller or go to www.xerox.com/office/supplies.
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Specialty Paper Printing Xerox Professional Solid Ink Photo Paper from Tray 1 Insert the paper into the tray with the side to be printed (the glossy side) facedown with the top of the page against the rollers. Adjust the paper guides to fit against the paper.
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Specialty Paper Printing Xerox Professional Solid Ink Photo Paper from Tray 2, 3, or 4 Pull the tray completely out of the system. 2424-001 If necessary, adjust the length and side paper guides to match the size of the paper.
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Specialty Paper Insert the paper into the tray, with the side to be printed (the glossy side) faceup with the top of the page toward the front of the tray. 2424-097 Note Do not load paper above the fill line inside the tray. Insert the tray into the tray slot and push it completely to the back of the system.
Specialty Paper Postcards and Trifold Brochures Xerox Phaser Postcards and Trifold Brochures can be printed from any tray. Both postcards and trifold brochures can be printed on two sides. For best results, use only postcards and trifold brochures specified for your WorkCentre C2424 Copier-Printer.
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Specialty Paper Printing Postcards and Trifold Brochures from Tray 1 Fan the postcards or trifold brochures to release sheets that may be stuck together. Insert a maximum of 50 sheets of either postcards or trifold brochures into Tray 1 as follows: ■...
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Specialty Paper Printing Postcards and Trifold Brochures from Tray 2, 3, or 4 Pull the tray completely out of the system. 2424-001 If necessary, adjust the length and side paper guides to match the size of the paper. ■ Press the sides of the length guide, then slide the guide until the arrow on the guide matches the appropriate paper size and clicks into place.
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Specialty Paper Insert the postcards or trifold brochures into the tray as follows: Single-sided printing: Insert the side to be printed faceup with the top of the page ■ toward the front of the tray. ■ 2-sided printing: Insert side one facedown with the top of the page toward the back of the tray.
Weatherproof paper can be printed from any tray. You can load paper to the fill line in the tray, however, the printer has better feed reliability if you load fewer sheets in the tray. For best results, use only Xerox Phaser Weatherproof Paper specified for your WorkCentre C2424 Copier-Printer.
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Specialty Paper Adjust the paper guides to fit against the paper. 2424-041 At the control panel: Select Change, then press the Enter button. Select the paper size, then press the Enter button. Select Plain Paper for paper type, then press the Enter button to save your selection. In the printer driver, select Tray 1 as the paper source.
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Specialty Paper If necessary, adjust the length and side paper guides to match the size of the paper. Press the sides of the length guide, then slide the guide until the arrow on the guide ■ matches the appropriate paper size and clicks into place. ■...
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Specialty Paper Insert the tray into the tray slot and push it completely to the back of the system. 2424-004 At the control panel: Press the Print button. Select Paper Supply, then press the Enter button. Tray 2, 3, 4 Paper Type, then press the Enter button.
Specialty Paper Glossy Paper Xerox Professional Solid Ink Glossy Paper can be printed, 1- or 2-sided, from any tray. To order paper, transparencies, or other specialty media, contact your local reseller or go to www.xerox.com/office/supplies. Guidelines ■ Do not open sealed packages of glossy paper until you are ready to load them into the system.
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Specialty Paper On the control panel: Select Change, then press the Enter button. Select the paper size, then press the Enter button. Select Special for paper type, then press the Enter button to save your selection. In the printer driver, select Tray 1 as the paper source. Printing Glossy Paper from Tray 2, 3, or 4 Pull the tray completely out of the system.
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Specialty Paper Insert the paper into the tray. 2424-097 Note Do not load paper above the fill line inside the tray. Insert the tray into the tray slot and push it completely to the back of the system. 2424-004 On the control panel: Press the Print button.
Specialty Paper Carbonless Paper Xerox Carbonless Paper reams are pre-collated into sets of two or more sheets. The first sheet of a set is white; the subsequent sheets are different colors. ■ Most carbonless paper reams are straight collated, with the first sheet of a set on top.
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Specialty Paper Insert the paper into Tray 1, with the top side of the paper facedown in the tray. 2424-184 Pink Canary White Note Do not load paper above the fill line inside the tray. Adjust the paper guides to fit against the paper. 2424-041 WorkCentre®...
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■ If a mark does not appear, repeat Steps 1–7 to make sure the paper is loaded correctly. Printing Xerox Carbonless Paper from Tray 2, 3, or 4 Pull the tray completely out of the system. 2424-001 WorkCentre®...
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Specialty Paper If necessary, adjust the length and side paper guides to match the size of the paper. Press the sides of the length guide, then slide the guide until the arrow on the guide ■ matches the appropriate paper size and clicks into place. ■...
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Specialty Paper Insert the paper into the tray, with the top side of the paper faceup in the tray. 2424-185 White Canary Pink Note Do not load paper above the fill line inside the tray. Insert the tray into the tray slot and push it completely to the back of the system. 2424-004 On the control panel: Press the Print button.
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Specialty Paper In the printer driver, select the appropriate tray as the paper source. Note Do not select Proof Prints during the print job. It will disturb the sequence of the pre- collated sets. To ensure the carbonless paper sets are properly loaded in the tray: Print one complete set.
Custom Size Paper Custom Size Paper This section includes: ■ "Guidelines" on page 5-49 "Printing Custom Size Paper from Tray 1" on page 5-50 ■ Guidelines In addition to the wide variety of standard paper sizes that you can use for printing, you can print on custom size paper within the following dimensions and weight ranges from Tray 1: Size Range For 2-Sided Printing Size Range For 1-Sided Printing...
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Custom Size Paper Printing Custom Size Paper from Tray 1 Insert custom size paper into Tray 1 as follows: ■ Single-sided printing: Insert the side to be printed facedown with the top of page against the roller. ■ 2-sided printing: Insert side one faceup with the bottom of the page against the roller.
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Custom Size Paper Adjust the output tray for short or long media. 2424-186 2424-056 For media shorter than 190 mm (7.5 in.), flip up the For media longer than 297 mm (11.7 in.), paper stop. extend the output tray. In the printer driver, select Tray 1 as the paper source. WorkCentre®...
Advanced Options Advanced Options The following table displays many of the Xerox printer driver features that are available with specific operating systems. This topic includes more information about these features and information about how to select the feature in the driver.
Advanced Options Selecting Print-Quality Modes You can select from four print-quality modes, as shown in the following table. Print-Quality Mode Type of Print Job Fast Color Fastest full-color mode, useful for many images and previewing your work. Rapidly produces review documents; useful for rush jobs. Not recommended for documents containing small text, fine detail, or large areas of bright solid fill.
For more information on color matching and ICC profiles, go to www.xerox.com/office/ c2424infoSMART. To select the color correction in a supported driver: Windows 98, Windows Me PostScript driver: ■...
Advanced Options Printing in Black and White If you want your output in black, white, and shades of gray, you can select Black & White in a supported printer driver: ■ Windows 98, Windows Me, Windows 2000, Windows XP, Windows Server 2003, Windows NT PostScript driver: On the TekColor tab, select Black &...
Advanced Options Printing Multiple Pages to a Single Sheet (N-Up) When printing a multiple-page document, you can print more than one page on a single sheet of paper. Print one, two, four, six, nine, or 16 pages per side. To print multiple pages on a single sheet of paper in a supported driver: ■...
Advanced Options Printing Booklets With two-sided printing, you can print a document in the form of a small book. Create booklets for any paper size that is supported for 2-sided (duplex) printing. The driver automatically reduces each page image by 50 percent and prints two pages per sheet of paper. The pages are printed in the correct order so that you can fold and staple the pages to create a booklet.
Advanced Options Printing Separation Pages A separation page (a divider page or slipsheet) can be inserted after a print job, between copies of a print job, or between individual pages of a print job. Specify the tray to use as the source for the separation pages.
Advanced Options Printing Cover Pages A cover page is the first or last page of a document. The printer enables you to choose a different paper source for the cover page than for the body of a document. For instance, use your company letterhead for the first page of a document, or use card stock for the first and last pages of a report.
Advanced Options Windows 2000, Windows XP, Windows Server 2003, Windows NT PostScript driver: ■ On the Paper/Quality tab under Cover Pages, select First or First and Last Page, then select the tray to use for the covers from the Source drop-down list. ■...
Advanced Options Printing Watermarks A watermark is additional text that can be printed across one or more pages. For example, terms like Draft, Confidential, Date, Version that you might stamp on a page before distribution, can be inserted with a watermark. In some Windows drivers, you can: ■...
Advanced Options Printing Negative and Mirror Images You can print pages as a negative image (reverses the light and dark areas in your printed image) or mirror image (flips images horizontally on pages when printed). Negative Image Mirror Image To select negative or mirror images in a supported driver: ■...
Advanced Options Smoothing Images Image smoothing blends adjacent colors in low-resolution images for smoother color transitions. For example, use image smoothing to improve the appearance of a 72 dpi image downloaded from the World Wide Web. Image smoothing is not recommended for images with resolutions of 300 dpi or higher.
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Advanced Options Saved Print: Stores the job on the system’s hard drive so you can print it on demand from ■ the control panel. The job is not deleted after printing. This is useful for any document you frequently print, such as tax forms, personnel forms, or requisition forms. Note Protected Jobs are jobs that have been copied or moved from the Public Jobs group in CentreWare IS.
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Advanced Options Printing Proof and Saved Print Jobs To print a saved print job or the additional copies of a proof print job, select the job name at the control panel: On the control panel, press the Print button. In the menu, select Proof Print Jobs Saved Print Jobs, then press the Enter...
ROM. For information on driver installation, see the section in this chapter for the specific operating system you are using. Note If the WorkCentre C2424 Software CD-ROM is not available, you can download the latest driver from www.xerox.com/office/drivers. WorkCentre® C2424 Copier-Printer...
Connections and Internet Protocol (TCP/IP) Choosing a Connection Method You can connect the system to the network via Ethernet or USB. Hardware and cabling requirements vary for the different connection methods. Cabling and hardware listed below are generally not included with your system and must be purchased separately. Ethernet Ethernet can be used for one or more computers.
Connections and Internet Protocol (TCP/IP) Connecting via USB A USB connection requires a standard A/B USB cable. This cable is not included with your system and must be purchased separately. Verify that you are using the correct USB cable for your connection.
Connections and Internet Protocol (TCP/IP) Configuring the Network Address TCP/IP and IP Addresses If your computer is on a large network, contact your network administrator for the appropriate TCP/IP addresses and additional configuration information. If you are creating your own small Local Area Network or connecting the system directly to your computer using Ethernet, follow the procedure for automatically setting the system’s Internet Protocol (IP) address.
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Connections and Internet Protocol (TCP/IP) Dynamic Methods of Setting the System’s IP Address You can set the system’s IP address using any of the following methods. ■ DHCP CentreWare IS ■ ■ AutoIP Information Required for Manual IP Addressing Information Comments Internet Protocol (IP) address of the system Format is xxx.xxx.xxx.xxx, where xxx represents...
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DDNS - Set to ON. ■ ■ Release Host Name - Set to NO. ■ DDNS/WINS Name - Use the default name provided by Xerox or enter another name. ■ Primary WINS Server (optional) Secondary WINS Server (optional) ■ Click Save Changes when you are finished entering the settings.
Connections and Internet Protocol (TCP/IP) infoSMART Knowledge Base Documents (English only) For more information, go to www.xerox.com/office/c2424infoSMART to view these documents. Reference Name Title R1002033188 Basic TCP/IP Tutorial and Home Networking Guidelines R1016024951 Installing the Printer Driver in Windows 9x When Using a USB Connection...
Troubleshoot print-quality problems using built-in diagnostics. ■ Define a link to your local web server’s support page. Access online manuals and technical support information located on the Xerox web site. ■ Note CentreWare IS requires a web browser and a TCP/IP connection between the system and the network (in Windows, Macintosh, or UNIX environments).
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For installing or managing multiple systems on a Windows NT 4.x (Service Pack 6 or higher), Windows 2000, or Windows XP network with the TCP/IP protocol enabled, use the Xerox CentreWare MC snap-in to Microsoft Management Console. For more information, go to www.xerox.com/office/pmtools, and select your specific system model to view the...
■ Generate reports. ■ Connect to system web servers for additional system-specific features, including help. For more information, go to www.xerox.com/office/pmtools, and select your specific system model to view the CentreWare Web User Guide. Using Device Management Features Job Accounting Job accounting is available through CentreWare IS and CentreWare Web.
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Device Management Software MaiLinX Alerts MaiLinX alerts allow the system to automatically send email to the system administrator and others under the following conditions: ■ When system errors, warnings, and alerts occur. When the system requires attention (for example, when service is required or supplies ■...
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Click Send Usage Profile Report. Xerox Usage Analysis Tool The Xerox Usage Analysis Tool is a Windows client/server application that allows system administrators to automatically track Xerox system usage, and obtain job accounting records. The tool supports large networks with many users and systems. Job accounting and system usage data is stored in a database.
Select your desired language from the list. Select Install Printer Driver. Click I Agree to accept the Xerox Software License Agreement. In the Select Printer dialog box, the default Use Walk-Up Technology (recommended for network printers) is selected. Click Next.
Windows XP, or Windows Server 2003 network with the TCP/IP protocol enabled. ■ The Xerox CentreWare MC snap-in to Microsoft Management Console for installing or managing multiple systems on a Windows 2000, Windows XP, or Windows Server 2003 network with TCP/IP protocol enabled. See the CentreWare MC User Guide at www.xerox.com/office/pmtools.
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Windows 2000, Windows XP, and Windows Server 2003 Click the Local Printer button, then click Next. Click the Create a New Port button. Select Standard TCP/IP Port from the New Port Type pull-down menu, then click Next. Click Next. Click in the Printer Name or IP Address edit box and enter the IP Address of the copier- printer system you want to use.
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Windows 2000, Windows XP, and Windows Server 2003 Microsoft IPP Port Follow these steps to obtain the copier-printer system’s URL and create an Internet Printing Protocol (IPP) printer. Obtaining the System’s URL (Network Path) Launch your web browser. Enter the system’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx). Select Properties.
Windows 2000, Windows XP, and Windows Server 2003 Windows 2000, Windows XP, Windows Server 2003 Troubleshooting (TCP/IP) Note For Windows XP, select Classic Look or the Windows XP procedures will not match the steps below. To select Classic Look, click Start, then Settings, then Taskbar and Start Menu.
Click Print Test Page. If the system does not print, do one of the following: ■ Select PhaserSMART Technical Support on the Troubleshooting tab of your Windows printer driver to access PhaserSMART Technical Support. ■ Go to www.xerox.com/office/support. infoSMART Knowledge Base Documents (English only) For more information, go to www.xerox.com/office/c2424infoSMART to view these documents.
Select your desired language from the list. Select Install Device Driver. Click I Agree to accept the Xerox Software License Agreement. In the Select Device dialog box, the default Use Walk-Up Technology (recommended for network systems) is selected. Click Next.
A web browser using CentreWare IS if your system is connected to a Windows NT network with TCP/IP protocol enabled. ■ The Xerox CentreWare MC snap-in to Microsoft Management Console for installing or managing multiple systems on a Windows NT network with TCP/IP protocol enabled. See the CentreWare MC User Guide at www.xerox.com/office/pmtools.
Windows NT 4.x Select one of these options: If the system is not shared, click Next. ■ ■ If the system is shared, enter a Share Name, check the Share box, then click Next. Printing a Test Page You are prompted to print a test page. Select one of these options: ■...
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Click the General tab. Click Print Test Page. If the system still does not print, do one of the following: ■ Access PhaserSMART Technical Support on the Troubleshooting tab of your device driver. ■ Go to www.xerox.com/office/support. WorkCentre® C2424 Copier-Printer 6-23...
Windows NT 4.x infoSMART Knowledge Base Documents (English only) For more information, go to www.xerox.com/office/c2424infoSMART to view these documents. Reference Name Title R1002011338 Installing a Windows NT 4.0 Printer Driver for Printing Over TCP/IP - LPR WorkCentre® C2424 Copier-Printer 6-24...
Windows 98 and Windows Me Windows 98 and Windows Me This section includes: ■ "Preliminary Steps" on page 6-25 "Quick CD-ROM Install Steps" on page 6-26 ■ ■ "Other Methods of Installation" on page 6-26 ■ "Windows 98 and Windows Me Troubleshooting" on page 6-28 "infoSMART Knowledge Base Documents (English only)"...
Right-click the system to be attached to the new TCP/IP port, then click Properties. Click the Details tab, then click the Add Port button. Select Other. From the list of available printer-port monitors, select the Xerox TCP/IP Port, then click WorkCentre® C2424 Copier-Printer 6-26...
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Click Next. Note To locate Xerox systems on your local area network, select Auto Printer Discovery, then click Refresh. The Xerox TCP/IP Port Monitor searches the network for Xerox systems and displays them in a list. Select your desired system from the list, then click OK.
Windows 98 and Windows Me Changing a PhaserPort IP Address If the system’s IP address is changed, you must change the IP address for the device’s corresponding port: Click Start, click Settings, then click Printers. Right-click the system to be changed to a new PhaserPort IP address, then click Properties.
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Click the Configuration tab. A list of installed network components appears for the following items: Client for Microsoft networks ■ ■ Xerox TCP/IP Port Monitor If you are running CentreWare DP verify the following: ■ Novell Networks: You are required to load Novell IntraNetWare Client or Microsoft Client for IPX networks.
Windows 98 and Windows Me infoSMART Knowledge Base Documents (English only) For more information, go to www.xerox.com/office/c2424infoSMART to view these documents. Reference Name Title R100207118 Installing a Windows 98/Me printer driver WorkCentre® C2424 Copier-Printer 6-30...
Macintosh Macintosh This topic includes: ■ "Requirements" on page 6-31 "Quick CD-ROM Install Steps" on page 6-31 ■ ■ "Enabling and Using EtherTalk for Mac OS 9.x" on page 6-31 ■ "Enabling and Using TCP/IP for Mac OS 9.x" on page 6-32 "Enabling or Using TCP/IP or AppleTalk for Mac OS X, Version 10.1 and Higher"...
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Macintosh Enabling and Using TCP/IP for Mac OS 9.x This section provides installation and troubleshooting steps for Macintosh OS 9.x. Setting Up the Macintosh Ethernet Port for TCP/IP Perform the following procedure to set up your Macintosh for TCP/IP: Select Network from the System Preferences application, then select TCP/IP. Select Built-In Ethernet from the Active Ports menu.
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Macintosh Creating an AppSocket System with LaserWriter 8.6 Xerox provides Macintosh AppSocket printing with PhaserPort for Mac OS on the WorkCentre C2424 Software CD-ROM. PhaserPort for Mac OS provides a bi-directional, high-speed communications channel using the new plug-in communication architecture of Apple LaserWriter version 8.6.
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Macintosh Enabling or Using TCP/IP or AppleTalk for Mac OS X, Version 10.1 and Higher Requirements Verify that you are running Mac OS X, version 10.1. The previous versions of Mac OS X do not fully support PostScript printing and printer features. Setting Up the Macintosh Ethernet Port for TCP/IP or AppleTalk Perform the following procedure to set up your Macintosh for TCP/IP: Select Network from the System Preferences application, then select TCP/IP.
Macintosh Select your system from the list provided. Select the appropriate PPD from the list in the Printer Model drop-down list. If your system PPD is not listed, install it from the WorkCentre C2424 Software CD-ROM. Click Add to complete the configuration. For more information, go to the table of infoSMART Knowledge Base documents at the end of...
Macintosh If you are still unable to print, go to www.xerox.com/office/support or access PhaserSMART Technical Support through CentreWare IS: Launch your web browser. Enter the copier-printer system’s IP address in the browser’s Address field (http:// xxx.xxx.xxx.xxx). Select Support. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART.
Novell Distributed/Enterprise Print Services (NDPS/NEPS) To access Xerox systems in this environment, Xerox Gateway software must be installed on a computer system. The latest version of the Xerox Gateway Software is available on the Xerox web site at www.xerox.com/office/pmtools.
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To determine your NetWare IPX frame type, type config at the Novell console screen. On networks using multiple IPX frame types, it is critical that the frame type be set correctly. Go to www.xerox.com/office/support if the above steps fail to resolve the printing problem. WorkCentre® C2424 Copier-Printer...
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Novell NetWare Novell NetWare Troubleshooting Step-By-Step These procedures eliminate cabling, communication, and connection problems associated with network connected systems. The steps are divided into two groups: ■ Novell NetWare Hardware Step-by-Step ■ Novell NetWare Software Step-by-Step Note Novell NetWare Software Step-by-Step assumes that you are connected to a Novell NetWare network with a Windows OS installed on the client workstation.
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Verify that the system is enabled and the connector and frame type are correct. If changes are made, reset the system from the control panel. Re-print a test page. If the test print does not print, go to www.xerox.com/office/support. WorkCentre® C2424 Copier-Printer...
Enter the IP address manually. Print the “Configuration Page” and keep it for reference. From Your Computer Access www.xerox.com/office/drivers. Select your system, the platform you are running (UNIX), and file type (Drivers). Click Go to Downloads. From the list of files provided, download the PrinterPackageXPXX and the file that matches your operating system.
Information about creating a generic print queue in a specific workstation environment can be found in the Xerox infoSMART Knowledge Base at www.xerox.com/office/ infoSMART. Access the Xerox web site for the latest CentreWare for UNIX drivers at www.xerox.com/ ■ office/drivers.
Automatic Diagnostic Tools Automatic Diagnostic Tools Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. This section includes: ■ "Control Panel Help Button" on page 7-2 ■ "PhaserSMART Technical Support" on page 7-2 ■ "PrintingScout" on page 7-3 Control Panel Help Button Your system’s control panel provides you with information and troubleshooting help.
Automatic Diagnostic Tools PrintingScout PrintingScout is a tool that is installed with your Windows printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays a message on your computer screen to let you know that the printer needs attention.
User Documentation CD-ROM. Videos are available with instructions for clearing paper jams. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/ c2424support. Jam at the Exit Cover Follow these steps to clear the jam. Lift the control panel.
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Paper Jams Remove paper from the output tray. 2424-018 Open the exit cover. 2424-019 WorkCentre® C2424 Copier-Printer...
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Paper Jams Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed. 2424-020 If you did not find paper in Steps 1–4, lift up the green paper guides. 2424-044 Remove jammed paper. 2424-021 WorkCentre®...
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Paper Jams Close the exit cover. 2424-022 Close the control panel. 2424-016 WorkCentre® C2424 Copier-Printer...
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Paper Jams If you did not find paper in Steps 1–8, follow these steps. Pull up the latch on the front of the system to open the front cover. 2424-023 Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed.
Paper Jams Close the front cover. 2424-026 For additional information, go to www.phaserSMART.com. Jam at the Exit Path Follow these steps to clear the jam. Lift the control panel. 2424-189 WorkCentre® C2424 Copier-Printer...
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Paper Jams Remove paper from the output tray. 2424-018 Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed. 2424-053 WorkCentre® C2424 Copier-Printer 7-10...
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Paper Jams Close the control panel. 2424-016 Adjust the output tray for short or long media. 2424-186 2424-056 For media shorter than 190 mm (7.5 in.), flip up the For media longer than 297 mm (11.7 in.), paper stop. extend the output tray. For additional information, go to www.phaserSMART.com.
Paper Jams Jam at the Front Cover Follow these steps to clear the jam. Pull up the latch on the front of the system to open the front cover. 2424-023 Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed.
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Paper Jams Close the front cover. 2424-026 If you did not find paper in Step 2, follow these steps. Lift the control panel. 2424-189 WorkCentre® C2424 Copier-Printer 7-13...
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Paper Jams Remove paper from the output tray. 2424-018 Open the exit cover. 2424-019 WorkCentre® C2424 Copier-Printer 7-14...
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Paper Jams Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed. 2424-020 Lift up the green paper guides. 2424-044 Remove jammed paper. 2424-021 WorkCentre® C2424 Copier-Printer 7-15...
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Paper Jams Close the exit cover. 2424-022 Close the control panel. 2424-016 WorkCentre® C2424 Copier-Printer 7-16...
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Paper Jams If you did not find jammed paper in the previous steps, follow these steps. Pull Tray 2 completely out of the system and remove the jammed paper. 2424-043 Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed.
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Paper Jams Jam at Tray 2, 3, or 4 Follow these steps to clear the jam for the tray specified on the control panel. Pull the tray specified on the control panel completely out of the system. 2424-043 Remove the top sheet from the tray. 2424-027 Verify that the paper is loaded correctly in the tray.
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Paper Jams Slide the side guides until the arrows on the guides match the appropriate paper size and the guides click into place. 2424-003 Note When the paper guides are adjusted correctly, there may be a small space between the paper and the guides.
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Paper Jams Insert the tray into the tray slot and push it completely to the back of the system. 2424-004 If you did not find jammed paper in Step 4, follow these steps. Pull up the latch on the front of the system to open the front cover. 2424-023 WorkCentre®...
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Paper Jams Pull the jammed paper slowly out of the system. Verify that any torn pieces of paper are removed. 2424-025 Close the front cover. 2424-026 Note Use only the approved paper type, weight, and size for the tray. Custom size paper can be used in Tray 1 only.
Paper Jams Jam at the Document Feeder Follow these steps to clear the jam. Remove the originals from the document feeder and catch tray. 2424-054 Open the jam access cover on the document feeder. 2424-045 WorkCentre® C2424 Copier-Printer 7-22...
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Paper Jams Remove jammed paper from the document feeder. 2424-046 Close the jam access cover on the document feeder. 2424-047 WorkCentre® C2424 Copier-Printer 7-23...
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Paper Jams Open the document feeder. 2424-048 Remove jammed paper from under the document feeder or from the document glass, if any. 2424-049 WorkCentre® C2424 Copier-Printer 7-24...
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Paper Jams Close the document feeder. 2424-187 Reinsert paper in the document feeder. 2424-051 For additional information, go to www.phaserSMART.com. WorkCentre® C2424 Copier-Printer 7-25...
Caution Damage caused by using unsupported paper, transparencies, and other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details.
Output Quality Problems Solving Print-Quality Problems Problem Solution Transparency Images Are Too Light or Too Verify that the paper type is set to transparency in ■ Dark the computer software application or the printer driver. For a list of transparency part numbers, print the ■...
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Output Quality Problems Solving Print-Quality Problems (Continued) Problem Solution Random Light Stripes Run the Eliminate Light Stripes procedure: One or more color bars are missing on the test On the control panel, press the System Setup page. button. In the menu, select Information, then press the Enter button.
Output Quality Problems Diagnosing Copy-Quality Problems When a copy job displays poor image quality, determine if the problem is with the scanner function or the printer function of the system as follows: Print the Menu Map. At the control panel, press the System Setup button. Select Information, then press the Enter button.
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Output Quality Problems Solving Scan-Quality Problems (Continued) Problem Solution Background color, text, or images on Press the Clear/Clear All button to reset the default copied page are too light or too dark. settings. If the problem continues, adjust one or more of these settings: Lighten/Darken: Lightens or darkens the text or ■...
In the menu, select Information, then press the Enter button. Select Supplies Info, then press the Enter button. Select Maintenance Kit Life, then press the Enter button. For information about supplies, go to www.xerox.com/office/c2424supplies. Each supply includes installation instructions with the packaging. WorkCentre® C2424 Copier-Printer 7-31...
To avoid ink jams, never insert broken ink sticks into the ink-loading bins. Caution Use of other than Genuine Xerox WorkCentre C2424 Solid Ink may affect print quality and system reliability. It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this system.
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Maintenance Follow these steps to load ink. Lift the control panel. 2424-012 Open the ink cover. 2424-013 Determine which ink-loading bin appears low. A label above each bin indicates the color of ink in that bin. Remove the ink stick from its packaging. WorkCentre®...
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Maintenance Place the ink stick into the opening of the appropriate ink-loading bin. Each ink stick is uniquely shaped to fit into the correct ink-loading bin. Do not force the ink stick into the ink-loading bin. 2424-014 Close the ink cover. 2424-015 WorkCentre®...
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Maintenance Close the control panel. 2424-016 To order ink, contact your local reseller or visit the Xerox web site at www.xerox.com/office/c2424supplies. Instructions are included on the package. WorkCentre® C2424 Copier-Printer 7-35...
Videos are available with instructions for emptying the waste tray. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/ c2424support. Caution The system’s interior may be hot. Do not touch the hot surfaces! Open the side door.
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Maintenance Pull the green waste tray (labeled B) completely out of the system. Caution The waste tray may be hot; handle it carefully! 2424-036 Empty the waste tray into a waste container. Waste ink can be discarded as normal office waste.
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Maintenance Insert the waste tray and push it completely into the system. 2424-038 Note The waste tray must be out of the system for more than 5 seconds or you will continue to receive a Empty Waste Tray message on the control panel. Close the side door.
Order a new maintenance kit when the control panel displays a message telling you that the maintenance kit is nearing the end of its life. To order a new maintenance kit, contact your local reseller or visit the Xerox web site at www.xerox.com/office/c2424supplies. Instructions are included with the new maintenance kit.
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Maintenance Pull the orange maintenance kit (labeled A) completely out of the system. 2424-033 Insert a new maintenance kit. 2424-034 WorkCentre® C2424 Copier-Printer 7-40...
Maintenance Close the side door. 2424-039 Cleaning the Paper Release Blade Lift the control panel. 2424-189 WorkCentre® C2424 Copier-Printer 7-41...
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Maintenance Remove paper from the output tray. 2424-018 Open the exit cover. 2424-019 WorkCentre® C2424 Copier-Printer 7-42...
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Maintenance Tilt up the green paper guide toward the front of the system. 8400-042 Clean the white plastic paper release blade on the green paper guide by wiping it with a pre-soaked alcohol cloth (using 90 percent isopropyl alcohol). 2424-156 After the paper release blade is clean, put the green paper guide back in its original position.
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Maintenance Close the exit cover. 2424-022 Close the control panel. 2424-016 WorkCentre® C2424 Copier-Printer 7-44...
Maintenance Cleaning the Maintenance Kit Wiper Blade The maintenance kit contains a wiper blade that removes excess ink. Open the side door. 2424-035 Pull the orange maintenance kit (labeled A) completely out of the system. 2424-033 Use a lint-free cloth to clean the top and upper edges of the flexible plastic wiper blade located next to the roller.
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Maintenance Reinstall the maintenance kit. 2424-034 Close the side door. 2424-039 WorkCentre® C2424 Copier-Printer 7-46...
Maintenance Cleaning the Outside of the System You can clean the outside of the system with a soft, damp, cloth. You can use a cloth moistened with a mild neutral detergent to remove stains; do not spray detergent directly onto the system.
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Maintenance Wipe the document glass with the cloth or cotton swab. 2424-050 Close the document feeder. WorkCentre® C2424 Copier-Printer 7-48...
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Maintenance To clean the document feeder: Dampen a soft cloth or cotton swab with isopropyl alcohol (using 90 percent isopropyl alcohol). Open the jam access door on the document feeder. 2424-045 Wipe the feeding roller and inside the document feeder with the cloth or cotton swab. 2424-161 WorkCentre®...
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Maintenance Close the jam access door. 2424-047 Lift the document feeder. Wipe the underside of the document feeder with the cloth or cotton swab. 2424-162 Close the document feeder. WorkCentre® C2424 Copier-Printer 7-50...
Videos are available with instructions for repacking the scanner unit and for repacking the document feeder. Videos are located on the User Documentation CD-ROM and at www.xerox.com/office/c2424support. Follow these guidelines to move the system within the office or to prepare it for shipment.
This message means the system is not ready to be moved. If the printhead is not locked, the system can be damaged during shipment. For more information, go to the Support web site at www.xerox.com/office/c2424support. Moving the System Within the Office Run the shut-down procedure so the ink solidifies.
Moving and Repacking the System Repacking the System for Shipment Secure the scanhead shipping restraint on the left side of the scanner to lock the scanhead. 2424-107 Caution Shipping the scanner with the scanhead unlocked can damage the scanner. Remove the maintenance kit and waste tray: Open the side door on the right side of the system.
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Moving and Repacking the System Run the shut-down procedure so the ink solidifies. See "Running the WorkCentre C2424 Copier-Printer Shut-Down Procedure" on page 7-51. Close the system’s door and covers. Remove the document feeder and package it separately from the rest of the system. Disconnect the cable between the document feeder and the scanner.
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Moving and Repacking the System Remove the scanner and package it separately from the rest of the system. Disconnect the cable between the scanner and the rest of the system. Using a pen, slide both of the scanner latches to the unlocked position, then slide the scanner back and lift it away from the system.
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If the system has optional Trays 3 or 4, lift the system off the trays. Repack the system using the original packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the system are provided in the repackaging kit. If you do not have all the original packaging, or are unable to repackage the system, contact your local Xerox service representative.
Xerox provides several web links that offer additional help on your WorkCentre C2424 Copier-Printer. A set of Xerox links is installed in your web browser’s Favorites folder when you install the Xerox printer drivers on your computer. The Troubleshooting tab in your Windows printer driver also includes useful links.
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■ performance and could create a hazardous condition. ■ Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. Operational Safety Your system and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.
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Caution Use of other than Genuine Xerox WorkCentre C2424 Solid Ink may affect print and copy quality and system reliability. It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this system. The Xerox Warranty, Service...
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Moving the System Caution Parts of the system are hot. To avoid personal injury or damage to the system, allow the ink to solidify. Run the shut-down procedure to cool the system quickly. Wait at least 30 minutes for the system to cool completely before moving or packing it. ■...
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When shipping the system, repack the system using the original packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the system are provided in the repackaging kit. If you do not have all the original packaging, or are unable to repackage the system, contact your local Xerox service representative.
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Symbols Marked on the System Danger, high voltage. Use caution (or draws attention to a particular component). See the manual(s) for information. Avoid pinching fingers in the system. Use caution to avoid personal injury. Keep hands clear to avoid personal injury. Hot surface on or in the system.
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Electrical Specifications 110-120 VAC, 60 Hz ■ ■ 220 VAC, 50 Hz qualified system (ES Option) NERGY Performance Specifications Speed Up to 24 pages per minute (ppm) print and copy ■ ■ Up to 20 pages per minute (ppm) scan ■...
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Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
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This product, if used properly in accordance with the user's instructions, is neither dangerous for the consumer nor for the environment. A signed copy of the Declaration of Conformity for this product can be obtained from Xerox. WorkCentre® C2424 Copier-Printer...
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Copyrighted material (unless permission of the copyright owner has been obtained or the ■ copying falls within the fair use or library reproduction provisions of the copyright law). Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, DC 20559 (circular R21) Certificates of Citizenship or Naturalization.
For more information about Xerox environmental programs, visit www.xerox.com/environment.html. If your product is not part of the Xerox program and you are managing its disposal, please note that the product contains lead, mercury, and other materials whose disposal may be regulated due to environmental considerations.
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Index Numerics 2-sided originals cable connection, 6-3 copying, 3-5 carbonless paper scanning, 4-8 guidelines, 5-43 2-sided printing printing from Tray 1, 5-43 binding preference, 5-12 CD/DVD labels and inserts 4x4 poster, 3-9 guidelines for printing, 5-23 center copy images, 3-13 CentreWare DP, 6-10 CentreWare Font Management Utility, 5-5 accessories, 1-5...
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3-14 using the Windows Xerox Image color or black and white, 3-5 Importer, 4-14 creating a 4x4 poster, 3-8 using the Windows Xerox Scan Utility, creating booklets, 3-17 4-13 creating cover pages, 3-15 DHCP from a book, 3-16...
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Index driver envelopes changing settings for Mac, 5-10 guidelines for printing, 5-18 changing settings for Windows, 5-8 loading in Tray 1, 2-10, 5-18 color correction, 5-54 missing ink, 5-19 features, 5-52 printing from Tray 1, 5-20 installation, 1-5 printing from Tray 2, 3, or 4, 5-22 installing scan drivers, 4-4 printing single-sided, 5-19 print-quality modes, 5-53...
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Tray 2, 3, or images 4, 5-26 reducing or enlarging, 5-60 language importing scanned images control panel, 1-19 using the Macintosh Xerox Image lighten copies, 3-9 Importer, 4-16 load paper timeout, 1-18 using the Windows WIA image manager, loading 4-15...
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Index maintenance kit wiper blade cleaning the blade, 7-45 paper manually setting the printer’s IP address, 6-7 carbonless, 5-43 margins changing type in Tray 1, 2-7 shifting the copy image, 3-13 custom size, 5-49 media glossy, 5-40 storage, 2-6 guidelines for all trays, 2-2 supported, 2-4 jam at the exit cover, 7-4 unsupported, 2-6...
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5-57 methods, 4-11 color sampler pages, 1-11 using CentreWare IS, 4-12 cover pages, 5-59 using the Windows Xerox Scan Utility, labels, business cards, and index, 5-23 4-13 mirror images, 5-62 negative images, 5-62 options, 5-2 presets (Mac), 5-10...
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Technical Support, 1-6, 1-13 image file names, 4-18 TekColor, 1-11, 5-54 importing images using the Macintosh templates Xerox Image Importer, 4-16 printing cards, labels, and inserts, 5-27 importing images using the Windows Total Satisfaction Guarantee, 2-2, 7-26, 7-32, WIA image manager, 4-15...
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6-12 retrieving scanned images, 4-13 USB connection, 6-4 setting a computer password, 4-10 user safety, A-1, A-5 Xerox TCP/IP Port Monitor, 6-26 using unsupported paper, 2-2, 7-26 Xerox Usage Analysis Tool, 6-13 viewing scanned images, 4-18 Warmup Mode, 1-15...
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