On-Site Printhead Troubleshooting Checklist - Xerox WorkCentre C2424DX Service Manual

On-Site Printhead Troubleshooting Checklist

PRINTHEAD TROUBLESHOOTING CHECKLIST
IMPORTANT! This checklist outlines proper printhead troubleshooting procedures. All Xerox service employees and
any other service personnel on any job involving a printhead replacement should perform it.
Service person name
Service Company
Phone Number
Date of printhead replacement
Printer serial number
Printhead serial number
OUT Request ID number
Troubleshooting Summary – Follow the checklist below and fill in spaces as they apply as you complete
the troubleshooting procedures.
Check List
Items to
Complete
Do you suspect
Step
or have
1
evidence of use
of generic ink?
Xerox
Phaser 8400/WorkCentre C2424
Value What to look for
or
Result
1a. Did the customer state that they have used generic ink in this
YES
printhead?
NO
1b. Did you observe generic sticks or related packaging at the site?
Circle
1c. Are there generic ink sticks in the ink loader?
one
1d. Does the service history indicate possible use of generic ink?
Indicate brands and lot codes of generic ink if used:
______________________________________________
If you answered YES to any of the above, be sure to document the
use of non-Xerox ink in the Comments section of this document.
Xerox U.S. personnel and Service Delivery Partners please record
non-Xerox ink use in the FIST system as well as in this document.
Phaser 8400 Printhead Checklist - Version 1.1
Version 1.1
YES NO
YES NO
YES NO
YES NO
075-0882-01 Page 1
A-7